So disappointed on several levels
So disappointed. We decided to buy all appliances for our new kitchen and renovation from Miele as we thought they are they most premium and reliable partner. We spend a fortune on all of them, just to find there were mistakes in the quote leading us to buy a very expensive freezer we didn’t choose. Then our oven was delivered in the wrong colour way. Then my husband spotted in the manual that there needs to be something between the fridge and freezer when installing side by side. No one mentioned this? It has already been installed in a custom structure made by a joiner. Who is going to fix this mistake? Apparently the piece for in between is £800?! Is this a joke..? Then I phoned Miele with a question about an extra drawer for the freezer..I was transferred between 4 teams and 20min later told I would hear back, which of course I never did. I really do not understand this awful service and terrible experience at such a price point?! Please Miele what is this!
Reply from Miele
Dear Miele customer,
Thank you very much for your frank feedback.
We fully understand your disappointment following such an experience. Naturally, this does not meet our own standards for the quality of our service. We would like to take a closer look at your case to see how we can assist you further. If this is also in your interest, please send us an email to social@miele.de, including your full contact details, proof of purchase, correspondence with Miele, and a description of your concern. To help us identify your case, please refer to your review here on Trustpilot.
Once we have reviewed your documents, the relevant department will contact you directly.
Best regards, your Miele team