I was tasked with finding a better way to manage our ongoing franking machine account. I spoke with Harry Melling first to discuss the issue and Harry spoke to Diane Medcalf and put me in touch with Diane. Diane was able to address our issue and very quickly and came up with a solution that I believe will resolve our ongoing struggle with keeping sufficient available credits on our franking machines. Both Harry and Diane spend time with me to understand our ongoing concerns which ultimately helped to come up with a solution. Well done.