I ordered a Comfort Push-Up Bra from cfab in May 2026. When I tried to return it, the returns portal was completely non-functional. This was not a brief outage — it remained broken for the entire six-week period I was dealing with this company. During that time I personally visited DHL drop-off points to research return options and sent numerous emails chasing responses that were slow to arrive.

Having exhausted all options, I ultimately had to raise a chargeback with American Express to recover my money. The refund came from my bank, not from cfab.

What has been equally troubling is cfab's response to my review of this experience. I received multiple emails asking me to remove or reconsider my review. On one occasion I was explicitly offered a refund of return shipping costs contingent on my removing it. I declined. When I did not remove the review, cfab flagged it to Trustpilot — first claiming it was not from a genuine customer (Trustpilot verified it was), and subsequently claiming it contained defamatory content.

My review is accurate. It reflects what happened. I am sharing it so that other customers can make an informed decision before purchasing from this company.