HBADA is a scam Chinese company
HBADA chairs are poorly designed, uncomfortable, and backed by some of the worst customer service I’ve ever experienced. I returned the chair within the approved return window, and HBADA received it nearly SIX MONTHS ago. Despite that, they still have not issued my refund.
Instead, I’ve endured a nonstop cycle of excuses and scripted responses claiming they are “escalating the issue” or “confirming repayment details.” After more than a dozen emails, nothing has happened except more delays and stalling.
At this point, it feels less like incompetence and more like a deliberate strategy to avoid honoring refunds. A company should not hold a customer’s money hostage for half a year after receiving a returned product.
Avoid HBADA entirely. The chairs are low quality, uncomfortable, and if something goes wrong, don’t expect support or accountability. Buy local or from a reputable company that actually stands behind its products.
Reply from HBADA
Dear Jason,
Thank you for sharing your experience, and we sincerely apologize for everything you've been through. A six-month wait for a refund after a confirmed return is completely unacceptable, and we take full responsibility for the poor handling of your case.
We understand how deeply frustrating it is to receive repeated responses without any real resolution — you deserved far better than this, and we are truly sorry for the stress and inconvenience caused.
We want to resolve this for you immediately. Please contact us directly at service@hbada.com with your order number, and we will personally ensure your refund is treated as the highest priority — no more delays, no more scripted replies.
We are also committed to reviewing our refund processes internally to make sure this situation is never repeated for any customer.
Thank you for your patience, and again, we are deeply sorry.
HBADA Customer Support Team