Awful customer service
Awful customer service. I wanted to cancel my order because I wanted to add extra photos. Sent an email, to which I got no reply. You can only call them on certain days, so I couldn't contact them any other way. Two days later status of my order said "sent".
I also wanted to order two extra albums with my order with discount, which I now can't.
Well done, Albelli, you just lost money and a customer.
Reply from albelli
Dear Signe,
Thank you for your feedback. We are sorry to learn that you could not have your order cancelled because you did not receive a reply. We would like to assist you further and offer you a proper solution.
Please contact us with your query and order information (e-mail, order number) via: https://klantenservice.albelli.nl/hc/nl/articles/360007295239-Contact-details
Due to the busy times at the moment, the ways of communication are temporarily limited but our chatservice agents are still available every working day.
Our apologies for the inconvenience.
Kind regards,
albelli