Call center atrocious performance
A failed tv6 box required a call to vm call center, 3 hours and 5 minutes on hold !!! ; but at least the visiting engineer who changed box was good. So call center score minus 10------ engineer score plus 10.
22 June 2021
Unprompted review
Reply from Virgin Media
Hi there Alan
Sorry that you had an issue with your TV service and there was a longer than expected wait to chat with our Tech Support; not sure what happened there - you may have got stuck in a call tree for a moment, I do apologise.
Glad that the technician was able to help you out and get your box swapped for you - hope that all is now working correctly since your review
Cheers ^Katie