Never buy anykind of a nut from them
Never buy anykind of a nut from this store. Thr quality is horrible. I have tried all kind of nuts: almonds, cashews, walnuts, whole and pieces , pumpkin seeds, sunflower seeds organic and regular. The quality is horrible: old, ransid, brown inside. Once I had warms in the almonds. I have stayed a customer ( for over 10 years) as chia seeds are relatively cheaper but anything else is bad. You might get lucky but usually not. Customer service used to be more friendly and usually you got a reimbursement buteven that is not the case anymore. Even when you send a picture of a rotten product. I decided to never buy anything from them anymore and would rather pay a bit more and get a reliably good quality product. I recommend the same. They spend oodlew on ads and seem to be 'cheaper'. But when you factor the quality in you are paying for trash. Stay away!
Reply from De Notenshop
Dear Customer,
Thank you very much for your review.
We’re sorry to hear that you had this experience with our products and service. This is certainly not the level of quality we strive for, and we take your feedback very seriously.
We regret that we cannot immediately identify you in our system based on this review, as we have not received an order number or other details from you. However, we would like to get in touch with you to further discuss your experience and work together to find a suitable solution.
Quality and customer satisfaction are our top priorities. In the unlikely event that something is wrong with a product, we always strive to resolve the issue fairly.
We therefore kindly invite you to contact us at info@denotenshop.nl providing your details or an order number, so that we can assist you further.
With kind regards,
Klantenservice de Notenshop.