They use a terrible shipping company and the customer service is not responsive.
The shipping company will not ship to condo buildings without a signature, they ask that you are home, so I guess you have to take a day off work? I called them and they told me they would call me back within an hour to see if they could arrange a hold at a pick up point, that was a week ago, no answers. I've emailed them, and gotten a few replies of we'll get back to you, my order was shipped over a week ago and nobody knows where it is, no tracking, no answers. Not impressed! Shame on them!