SAXX Reviews 

Developed holes and coming away at the seams after just 12 weeks! For the price I would expected better quality and to last longer!
Won’t be purchasing again

Sizing is way off, day tripper and cotton stretch versions are way off cotton fits size xl with lots of Reem left and day tripper just happens to be final sale is much much smaller and I see lots of complaints about it now that I search it up, you can keep em just learning not to use this place more and more, what a shame you turned to this I bought 6 packs then you changed the warranty to only 6 months instead of 12 months like it was now they are making bug sizing difference, well I can trust a brand that does that. Day tripper should have 2xl as the xl just to make up the difference and still wouldn't be as big how can you make the size that different? Products differ in sizing by alot

Ordered a pair by accident,got ahold of them right away….they said the order would be canceled got email stating the cancellation! Two days later I get an email saying order was shipped….. Faught with them for a week and I returned package not even opened, I was expecting a full refund until they tried ripping me off $12.80…..if you return something online to them please watch what they deposit you back !!! Customer service was absolutely horrible….

Package was lost in the mail. Attempted to outreach Saxx who sent me to Onward. Basically got bounced around between the two companies with no resolution to my claim. For the price they charge, you'd expect at least decent customer service. Spend your money elsewhere.

I love the fit but am completely disappointed that they have ZERO variety for trunk style. I would buy a ton more if the trunks had half the variety the 5 and 6" boxers have. Too bad.

I purchased underwear, but when my package arrived, it was empty. I contacted Saxx and was told that because I purchased Onward shipping insurance, I needed to file my claim with Onward.
Unfortunately, the only way to contact Onward is by email, and they have not responded to my messages. Based on my experience, I would recommend not selecting Onward shipping insurance at checkout. It has been frustrating trying to get any assistance.

I started wearing Saxx about 10 years ago when I was a slightly overweight letter carrier. The Ballpark pouch design was a savior to my huevos. They are easily the most comfortable underwear I've ever purchased. A big problem is the stitching though. Almost every pair I've had has come apart at the seams. Most often at the waistband.

Received a gift card, Couldn't use gift card, noone will resopnd to my emails for support. Saxx has gone straight down the tubes. Don't buy this product.

EDIT: support reached out, they got the gift card sorted and were very kind about it. Review was 1 star, will change to 5 if product is delivered in order.

Got shipment in with nothing in package. Talked with a jhon on online messages and couldn't help, had to call. Then called and customer service told me to email. I emailed the address he told me and came back. So been on pold for half a hour with no response. Very unacceptable customer service. So looks like im out the money I paid for no product. This is ridiculous.

These under wears are nice but to expensive and they dont last to long ive had at least 9 of them and id say at least 6 have holes in them ill never buy these any more they aren't made to last more then 3to 6 months

They make great underwear but for some reason you never know if you are going to get the good ones. I just ordered a five pack in XL
Three are a perfect fit and two feel like they are size small
It’s always an adventure buying from this company as they have great and crappy that might come to your from door

I purchased 2 pair of your non stop stretch boxer briefs. I have never worn boxers before so I had no idea on size. I called and they referred me to the size chart and was told I am a medium. When I got them they were to large. I called and tried to get them exchanged for a size small. I was told they can't do that but I can return them. I explained they were on sale when I bought them but not now. They told me they couldn't match the price and because I live in the US, I will not get back my taxes or shipping fees. I won't do that again.

Not worth the price tag, junk!

I used to rave about Saxx underwear; especially when you could still buy the them made with bamboo. A pair would last a couple of years but the last batch I bought has worn out in 8months. When your focus is increasing margins by cutting corners on quality…… I can think of an Aesop fable that parallels this short term thinking…..

They use a terrible shipping company and the customer service is not responsive.
The shipping company will not ship to condo buildings without a signature, they ask that you are home, so I guess you have to take a day off work? I called them and they told me they would call me back within an hour to see if they could arrange a hold at a pick up point, that was a week ago, no answers. I've emailed them, and gotten a few replies of we'll get back to you, my order was shipped over a week ago and nobody knows where it is, no tracking, no answers. Not impressed! Shame on them!

UPDATE - SAXX RESOLVED THIS MATTER TO MY SATISFACTION.

Longer Term Quality concerns.
> Underwear completely loses structure
> Bathing suit colour fades away (no chlorine or pool, always rinsed off after swimming in salt water)

Warranty doesn't cover anything more than 1 year old. As a premium product with a premium price they should stand behind their product more.

Just a gimmac, cheap Asian quality. Doesn't do anything for your private area.

I’m very disappointed with how this order arrived. Regardless of whether these were intended as a gift or for personal use, a package should arrive in good condition. The box I received was crushed, torn open, and looked like it had been handled extremely poorly.
Honestly, it looked like someone had already worn them, shoved them back into the box, and then the box was sat on. That is not the condition a new product should arrive in.
I did try to resolve this properly by reaching out to customer service and sending photos before leaving a review, but I have not received any response.
Customers expect new products to arrive in proper condition. Unfortunately, this experience has been very disappointing, especially with the lack of response after I tried to contact support.

Thank you for the response, however this appears to be the same generic reply posted to many other reviews.
I had already reached out directly to customer service before leaving this review and sent photos of the condition the package arrived in, but I did not receive a response. That is why I chose to leave a review here.
You mentioned that you can confirm you received and responded to my message. Could you please provide the confirmation of that response? I have checked my email, including spam and junk folders, and have not received any reply.
I also paid extra for shipping protection and tracking that is supposed to protect against loss or shipping issues, which makes the condition it arrived in even more disappointing.

When I first bought these I would have gave them a 5. Super comfortable and a nice fit. I got them on sale and still found them quite expensive though. Now here I am less than 6 months later and the c-rotch (censor blocks the word??) in all 12 pair are ripped with at least 1 or 2 holes each.

The best part is I barely wore them. I was off work sick for at least 2 months of this time and basically lived in pajama pants at home. Even once I was better these were worn a max of 10hr per day, the second I get home I change into comfy pants / pajama pants w/o any boxers on.

So thst 6 months of use was more like 3 months of actual use for someone in a normal situation. Plus with 12 pair being cycled through that time I find it insane they ripped this fast. I will never buy these again, absolutely terrible quality and not worth the cost even at a half price sale price.

Years ago, it was well made and very comfortable. I recently ordered 4 new pairs: inseem is waaayy too short and both legs are not even in lenght. Tried to returned the product: took 3 weeks to get a standardized email from Customer service, took another 3 weeks to get a personnalized answer. They called me an said over and over how important my opinion was but offered nothing even if the fault was on their part. Be careful: Return policy says items could be sent back if not "Final Sale" but the only place it says "Final sale" is on a little banner at the bottom of your screen when you put the item in your cart.

EDIT AFTER REPLY FROM SAXX: I would have like to got further with the conversation: your supervisor was supposed to call me back the same week but hey, no news ever since. I also tried to reply to the first email, since there is no callback number available for this supervisor but, no answer either. Now we are arguing publicly on thrustpilot, which says a lot about Customer Service. The problem to beging with was that THE ONLY PLACE where Final Sale was mentioned was on the « In your cart » banner. No mention IN the cart, on the payment page or on the invoice. I would not have made a purchase for 4 pairs.