The moderator refunded the buyer's funds without properly verifying the account. The product specifically instructed the customer to complete a series of checks before purchasing it. After receiving the account, he logged in, damaged it, and it turned out his age was not suitable for the purchase, despite the product description clearly stating that he should check the connection option.

This isn't the first time a dispute has been resolved incorrectly, but this time I'm absolutely disappointed with Eldorado support, which prevented me from appealing the incorrect decision of the moderator, who reviewed the dispute in one minute without reviewing the product description and made a premature decision.