Ivan

The moderator refunded the buyer's funds without properly verifying the account. The product specifically instructed the customer to complete a series of checks before purchasing it. After receiving the account, he logged in, damaged it, and it turned out his age was not suitable for the purchase, despite the product description clearly stating that he should check the connection option.

This isn't the first time a dispute has been resolved incorrectly, but this time I'm absolutely disappointed with Eldorado support, which prevented me from appealing the incorrect decision of the moderator, who reviewed the dispute in one minute without reviewing the product description and made a premature decision.

I have been selling on this site for a long time, about 5 years, and this is already my second restriction. For the first restriction, I agreed that I made a mistake, but for the second restriction, I don’t understand why I received it, because I conducted all transactions exactly the same way as I have been conducting them all these years, I did not create duplicates, I did not violate anything, I just sold honestly and that’s all.

Follow ticket id please: #5292554

UPD: The issue was resolved after 2 days.

Disputes are a fairly rare occurrence on Gameflip, but when someone does initiate a Dispute, it often happens that you upload general proof of account delivery but forget certain details. The gist of the complaint is that support simply closes the Dispute to anyone who uploads as much evidence as possible of an account's functionality or inactivity, regardless of whether it's accurate or not. Buyers can upload anything they want, and support may not even check it thoroughly. I've had a couple of such cases where I had to contact support to have my case reviewed more thoroughly, and I actually got my money back. The key point is that no one removes my warning for these erroneous cases.

So, I'm giving it 2 stars because the Dispute system doesn't allow the reviewing moderator to "Request additional information on the case." You either upload everything at once or lose the Dispute because you forgot to upload the details yourself.

This website could get 5 stars from me if it had the ability to use an API to publish products, as well as to create them. Believe me, managing thousands of products through a site without automation when you are the only person in your store is not an easy task.

I've been trying to get permission to sell on this site for a year now, but I keep getting rejected due to non-existent laws.

Maybe it's time to allow sellers from Ukraine to use your website for sales?

I like selling here; there are almost no restrictions, but it's easy to get blocked, either accidentally or due to the API.

I suggested implementing some shipping (Delivery service API) methods similar to those in WebAPI, but over 10 months have passed and nothing has been implemented.

The chats of Website also have very poor protection against spam emails; a couple of times a month you'll consistently receive strange verification messages from non-existent moderators.

The new system for deleting customer reviews is quite poor. Not only can you no longer provide a comment explaining why a review should be deleted, but the reviews themselves, which obviously should be deleted, are not deleted.

Also keep in mind that the moderators apparently don't look at the pictures you provide as evidence of why the review should be deleted, because my tickets are closed after just 10-15 seconds, even though there's at least a minute's worth of information there.

I'm not a fan of gambling, but once you get to the platform, you won't be spared from attention to all possible types of gambling.

If you're a beginner, YouTube is a great platform to start with. It's ideal for streaming and video creation. However, it does have some drawbacks, such as the paid and mandatory subscription.

The platform is very strict for new users, while other platforms promote you, Twitch will not promote you at all, but it offers very good conditions for popular users.

They're issuing bans for banned words in completely different games that match the blocked games, even though it's the original name of an item in a completely different game. These guys are really weird.

It's not even clear which listing was banned; their system doesn't provide any evidence or links to the product.

Over 1,500 sales and approximately 10 disputes, five of which I lost through no fault of my own, simply due to insufficient evidence and product specifications for Twitch items. According to their rules, I can lose almost every time a buyer is even slightly dissatisfied with the item they purchased.

Overall, I don't recommend this platform for sellers; the conditions for buyers could be much better, but this review is from a seller on this site.

P.S. After losing the fifth dispute, these smart guys disabled all my products and forced me to reactivate them.

Today I received a response from support, where they threatened to ban me after I sold something to someone, arguing that the items were expired and that Twitch was notifying me. They didn't know that Twitch notifications don't matter at all, and threatening me will only further damage your reputation.

I sent a video of me collecting items from a completely new account, and you know what? There really aren't any items on Twitch, but in-game I miraculously received all the items and more. Draw your own conclusions about whether it's worth selling on a site with such uneducated support.

UPD: The problem was partially resolved and support admitted that I was right, but they still haven’t returned my money or account.

Often, without reviewing the seller's evidence, fraudulent buyers are refunded. I do not recommend using this platform.

Four reasons for a negative review:
1. You can wait weeks for a response from support to resolve your issue. You have to resort to contacting Gameflip moderators on Reddit, who are slightly faster than the official Gameflip support team on Zendesk.

2. Absurd rules: You can't sell Beta codes/keys.

3. Even if you don't violate the rules, if you post items for Beta games, you can be blocked by an inattentive moderators if you include the word "Beta" in the text or title (they're likely searching for such items using keywords).

4. Even if you're temporarily blocked for a few days, you can still sell your remaining inventory. Moderation doesn't disable it, but the question is: How do I deliver items purchased at the time of the block?

As everyone knows, reviews have a very strong impact on a store and drive customers away. I would like to suggest several reasons for minimizing the system.

1. Prohibit buyers from leaving reviews within 12 hours of purchase (reviews from buyers can be extremely unfair). For example, someone bought a product, asked a question, and didn't receive a response within 5 minutes = a negative review; such reviews should be deleted. Keep in mind that the person then simply ignores the seller (order 1 attached).

2. Someone accidentally purchased an account; the service rules clearly state that there are no refunds for accidental purchases that have already been delivered = a negative review. (Order 2 attached)

3. The buyer purchased an account but deliberately deleted it, left a negative review, and hasn't contacted the seller since, even though we wanted to provide a replacement = negative review (Order 3 attached)

Literally 90% of reviews in my store are from inattentive buyers, random purchases (but which have already been delivered and the buyer is asking for a refund, or a refund for an item already received?), and buyers who can't wait even an hour for a response.

Review the orders I attached and change your policy; reviews shouldn't tarnish the reputation of honest sellers.

I like everything about the service, but there is one huge minus, and this is: Feedbacks. Like it or not, but selling on this service you will directly depend on the user's reputation, what is most interesting is that even if the buyer is wrong, you were polite when communicating, but if the buyer leaves a negative review that does not violate the rules (I repeat: even if the buyer is wrong in the situation), with a probability of 95% the negative review will not be deleted, while this review literally greatly affects your store, display in the list of recommendations, the direct number of sales.

In general, everything is great except for reviews, you can not leave the buyer the opportunity to leave reviews if he received the correct product, and this is proven.

Another reason for 2 stars is that if the client bought the product without even reading the description, he can still leave a negative review, and it will not be deleted, although he will receive 100% account from the description.

I am a seller on this site, and I want to express my dissatisfaction, in order to start selling on this site, I have studied many points, from rules, and fines (this is the only store that issues fines for literally any of your mistakes).

The site also has a level system, there are quite a lot of them, but there is one thing, that any sale up to $ 5 (and my product is mostly up to $ 5) will bring you a decrease in your store reputation, and it will become even more difficult for you to sell, I also tolerated this, but still tolerable, so to speak.

My patience snapped after a person accidentally wrote me a negative review, then finished it by editing it, and when I realized that he was mistaken (items arrive within 1 hour), I simply could not change the review to a positive one, when contacting support, I was told that even they cannot edit reviews, this is the first time in my practice.

And now I have a negative review, from a blind client who rushed to leave a negative review, because the support simply could not delete it. The fact that I am shocked is putting it mildly - the basic functionality of protecting sellers from small buyers.

Order ID: SO1956116248773718017

The site at first glance is not bad, but advertising through spam on other platforms is not approved.

I was rejected from verification from Ukraine.

Verification of users of Ukraine (non-occupied territories) is still unavailable?