Hi Jeanne,

Thank you for your feedback. We're sorry to hear you had a difficult experience depositing cash and that the process wasn't clear enough.

To clarify, we offer a direct integration with Paysafecash, which allows you to easily top up your account. The process works by first creating a barcode in the bunq app for the amount you wish to deposit. You then simply show this barcode at a partner store and pay the cash, which is then added to your account.

You can find a detailed, step-by-step guide for this process here: https://help.bunq.com/articles/how-to-make-cash-deposits-with-paysafecash

We hope this helps clarify the process for next time. If you have any questions, please feel free to reach out to us at support@bunq.com.