Absolutely embarrassing and disrespectful service.

After a technician visited and determined that the appliance malfunction was due to incorrect installation, I was told their department would contact the kitchen installer for further clarification. I provided the installer’s name and phone number, and the technician informed me that this process usually takes about two weeks.

Two weeks passed and nothing happened.

One month passed and still nothing.

It has now been over six months. During this time, I have called more than 10 times. Every single time I was promised that someone would take care of the issue and call me back. Not once did anyone follow up.

I was told I was being moved to “VIP service,” but nothing changed.

I was told I would receive compensation for the excessive delay, but that never happened either.

The lack of communication, accountability, and basic customer respect is extremely disappointing.

Don’t waste your time like I did. There are other companies that actually value their customers and provide proper service.