Impossible to cancel!
I paid for the annual subscription which was nearly £80.
It gives you a card that you can spend up to £30 a day on, if you have that money on your account.
This card has not improved my credit rating over the year I've had it.
The worst thing is now I want to cancel the card, I cannot get it done. There's no phone number, you send an email, get a stock response from a 'customer service' agent asking for you to send further info, but the return email bounces back. I have tried send all the info they need in one email, but still get the same stock reply. I have cancelled the direct debit to stop the next annual fee going out. But if this bounces it will negatively effect my score, which is the opposite of why I have taken the card out!
A disaster of a company, stick with more well known ones!
Reply from BuildMyCreditScore
Hello Gemma,
Thank you for taking the time to leave a review and we are sorry to hear that you have chosen to cancel your account.
Please allow us to address the concerns you have raised.
* There is a contact phone number; it can be found on our help centre.
* You raised tickets from a different email address that is not registered to your account with us.
* When we receive an account closure request for BuildMyCreditScore, we have an obligation to advise the cardholder about the implications and we also need to complete verification before we can close the account.
* Thereafter, instead of responding on the ticket where we were corresponding with you; you proceeded to open more tickets with us and we had to keep repeating ourselves (which you perceived to be stock replies).
* Your account has now been closed (after you submitted the verification details we have requested.
Best wishes,
BuildMyCreditScore Team