Where do I start.!,,,
Arrived on time to collect my hire car and was told they didn’t have the car I had reserved. I pointed out the reservation said “or similar”. They then said the car they did have, had a cracked alloy and cannot be used, I did say I wanted to see the damage and was refused.
They said there was an alternative available but must pay an additional £12 per day on top of the original payment. I have since spoken to branch support, who did confirm, I should have been given a car without the additional payment.
I wasted in excess of 2 hours trying to resolve the issue and, as I had insisted will be taking this much further, they told me I have now been banned and as it was now more than an hour after collection time the reservation has been cancelled.
I had been using the company for a number of years and was even told I was a valued customer prior to this sour end.
I have never experienced such appalling customer service.
I have an open complaint ongoing and will be tacking this further with the directors of the company!!!!!!