I’m posting this to warn others — I do not recommend Vanever.

Customer service was a catastrophe, honestly the worst I’ve ever experienced. During heavy snowfall, with roads covered in snow and clearly dangerous, I repeatedly asked (phone and many, many emails) a simple but safety-critical question: whether the camper was equipped with winter/snow tires. I never received a clear or official confirmation.

In such conditions, this uncertainty is not a minor issue — it’s a serious safety risk. A rental company operating in winter should be able to confirm this immediately, to keep people safe.