Worst customer service and attitude towards their customers
The only thing they want is to get your money. Once you’ve paid, even though you shouldn’t have (in advance) you’ll never get your money back. It doesn’t matter if the airline approves your cancelation. They are not willing to help. The customer service is rude and is not willing to help at all. Worst experience I’ve had in my life with this company. Never ever again will I use them.
Reply from Sembo.dk
Hi Kristina,
Thank you for your review.
As we haven’t received a booking number, we can’t look into your specific case. However, we’d like to clarify that, as per our terms and conditions, which were approved at the time of booking, flight tickets are non-refundable in the case of a voluntary cancellation.
We understand this may be frustrating, but we are required to follow the fare rules and booking conditions tied to your ticket.
Kind regards,
Freja
Customer Happiness