Kristina

The only thing they want is to get your money. Once you’ve paid, even though you shouldn’t have (in advance) you’ll never get your money back. It doesn’t matter if the airline approves your cancelation. They are not willing to help. The customer service is rude and is not willing to help at all. Worst experience I’ve had in my life with this company. Never ever again will I use them.

Booking is never on the clients side. Operate with scamers and therefore is not better either.
When you order a room in a 4 star SPA hotel and by the arrival you are being notified that the the spa will cost you ekstra and the price is 55€ per hour, and that is in Latvia, where the minimum vage is 700€. The SPA, as herd from some customers, is only one room wich does not contain much and a jacuzzi is broken. In comparison, there is s huge 3 levels SPA building in Norway and the price for the whole day is approximately 55€. When people order a hotel stay by the SPA, they naturally get the free access. So if “SPA” hotel in Latvia isn’t a scam I don’t know what scam is.
When you try to talk to the booking customer service some just advise you to book an other hotel and except the extra cost, the other say that you can change the dates and that’s the only thing they can help you with.
I was willing to pay extra, just to be moved to an other hotel, but that wasn’t possible, even though I know for sure, that the money wasn’t transferred to the hotel property yet.
The hotel was also shitty. The facade was the only nice thing about it.
More and more people chose never to use booking aga and now I know why.