This is the worst airline company I have ever used, I don't have the words to describe it!!! They customer service is horrendous, they are evading their legal responsibilities, lying directly to the customer, only after government agencies get involved they actually react and even then not fully and still causing you a headache. How can a company that is is doing such a serious business be so unprofessional I have no clue, never in any European country I have faced such low level of standards is beyond me! Don't even bother contacting them, if there is issue or they are obligated to compensate you contact SGHM - Turkish Directorate General Of Civil Aviation right away, because this company gonna waist your time and lie to your face like some scammer for months on end...