Took payment and botched installation
Took payment and botched installation.
Ordered and they took payment. They sent an email confirming my openreach installation.
No kit was sent and no engineer turned up.
Emailed them an they say they had a “glitch” which meant nothing was booked or sent.
So no internet, which they’re charging me for, and no idea when it will be installed or live.
There has been no apology whatsoever.
Reply from Rebel Internet
Hi Ed,
I’m so sorry to read your review and further understand the impact this has had on your experience. As we discussed, I’m deeply sorry for the disruption and the frustration it’s caused.
As mentioned, I’ll be personally monitoring your order very closely to ensure everything from here on out goes exactly as it should. You absolutely deserve a smooth and reliable service, and I’m committed to making sure that happens.
Kristi, Rebel HQ