I've been a customer for over 15 years and been very satisfied with the service over that period.

Problems and issues crop up as they do for any ISP, but the way A&A investigate, communicate and keep track of fault resolution is nothing short of excellent. Few ISPs can consistently offer this level of technical competence and transparency, which is something I need given my reliance on Internet connectivity.

Whilst they are not the cheapest, you get what you pay for. I'd rather pay a little more for competence and peace of mind than a cheap-as-chips deal with a lesser provider who immediately try to palm off any issues as "it must be your router".