Double transport charge due to missing item in first order
I ordered an AXA bicycle lock in my first order on 28 May, but for some reason, it was listed as “0x 599” in the order confirmation. I had to place a new order on 10 June to get the lock, which means I ended up paying for transport twice. This has made me spend more than necessary, and I’m hoping something can be done about it.
Reply from Bikable.no
Hello Rizza,
It sounds like you've been unlucky and received an item with the wrong product description and also not received your package as you can expect. This is not what you as a customer can expect when you order an item from Bikable.
It would be nice if we could get in touch with you, we would like to give you a compensation for this unfortunate experience. And also make sure it doesn't happen again.
Wishing you a great day!
BS Marianne Hansen, Country Support Bikable.no