Flying from Bangkok to Cebu
Flying from Bangkok to Cebu, only 4 hours. But I liked everything about it. Staff is very friendly, at check in and on flight. On my way back I think I even got a seat upgrade cuz the sweet girl at the check in noticed that it was my birthday the day before. So i sat very comfy! The FREE food on a 4 hour flight was actually delicious and a nice surprise. I haven't needed to use customer service, so I cannot speak to that. But my first and only experience flying with Philippine Airlines was a very pleasant one.
Reply from Philippine Airlines
Hi, Nicole! We’re so happy to hear this, and belated happy birthday from all of us at Philippine Airlines!
It truly warms our hearts to know that your flight from Bangkok to Cebu was a pleasant one—from the friendly check-in and cabin crew, to the surprise upgrade and onboard meal. We’re especially glad to know our team made your post-birthday trip a little more special with that comfy seat—small gestures like this mean the world to us too.
Thank you for flying with us and for sharing such kind words. We hope this is just the beginning of many more great journeys with you. Looking forward to having you onboard again soon!