Review of Holafly


Rated 1 out of 5 stars

Not happy at all

I got a 2-month unlimited plan for Thailand, it cost me 90.- euros. Unlimited seems not to be that unlimited, though. Since I am usually somewhere with Wifi here in Thailand, I didn't notice in the beginning how bad it was. Then I went to Indonesia and had a one week plan - which worked fine, I think. But you have to make sure you have the settings right, otherwise you start roaming of your own internet, which might costs you an additional 75.- euros, like it did with me. Then I came back to Thailand and my 90.- day plan didn't work at all. Customer support is a parade of standard answers and AI-generated messages about how they know how frustrating it can be to have no connection....for me it was an absolute waste of money and i don't recommend it for Thailand. I would definitely suggest to get a cheaper 'few-days-plan' first to see how well it works and to check how 'limited' the 'unlimited' package is....

31 March 2025
Unprompted review

Reply from Holafly

Hi Nicole,

I'm Leidy from Holafly's Customer Experience service. Thank you for sharing your feedback. I have thoroughly reviewed your case and understand your concerns about the eSIM connection and the issues you faced after returning to Thailand. I sincerely apologize for the inconvenience caused.

I’ve sent you an email with more details and am currently working on finding a solution to your situation. Your feedback is valuable to us, and we’re committed to resolving this matter as quickly as possible.

Thank you for your patience, and we appreciate the opportunity to improve.

Best regards,
Leidy. Analyst, Customer Experience, Holafly.