Terrible customer service and product
Terrible customer service. Called 8 times to ask for a refund because their service staff gave me the wrong information about a mobile plan and one of them even put down the phone on me!! Really distressing experience. Most of the customer service staff are unhelpful and don’t understand the product fully. Do not recommend to anyone - find another company with a better plan.
Reply from Telenor Sverige
Hello Rachel! I'm sorry to hear that you have had this experience with us and feel that we have given you poor customer service. You should not have to contact us several times about the same matter without getting the help you need. You should also not have the phone thrown in your ear, this is not good service and I understand that it has made you feel dissatisfied.
We would like to take a closer look at your matter and have asked for your contact details via Trustpilot. You have 3 days to respond. If you do not have time to respond, you can contact us via the form below and refer to Trustpilot. /Sofia
https://www.telenor.se/support/kontakta-oss/skriv-till-oss/