Dreadful experience. The code for opening the garage in Paris to access the parking space didn't work, and I couldn't reach anyone to speak to. So I was forced to find another, more expensive parking space at the last minute. When I told them all this, they said they had proof that I HAD parked there, which was of course impossible. I needed to prove to them that I had parked elsewhere and, after three days of haggling, they eventually relented and offered a refund. What a waste of valuable holiday time!