Zest Car Rental Reviews 

9,991
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,713 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the easy and straightforward booking process, highlighting clear communication and competitive pricing. Many also commend the helpful and professional staff, along with a wide selection of vehicles, ensuring a smooth and hassle-free service. However, some customers noted unexpected charges at the rental desk, often for additional insurance or delayed flight fees. A few also mentioned that third-party supplier involvement was not always transparent, occasionally causing confusion or issues with the local rental company.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, clarity, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding prices to be competitive and excellent... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Booking process

Users describe positive interactions with the booking process, consistently finding it easy, straightforward,... See more

User experience

Consumers find the user experience to be positive, consistently describing it as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always very good, competitive prices and exemplary customer service agents when you need to speak to an actual person. Website is easy to use and pricing is very transparent....whats not to like ?... See more

Company replied

Rated 5 out of 5 stars

Easy booking experience No hard sales at the pick up desk as full insurance is provided by Zest except more cover was needed for medical insurance for other parties . I feel this could have been cle... See more

Company replied

Rated 5 out of 5 stars

Our experience dealing with Zest was excellent! Customer service, care and communication was very very good. Clear emails and updates, along with quick in-person phone calls when dealing with a bookin... See more

Company replied

Rated 5 out of 5 stars

We booked our hire car after comparing other people's experiences on local facebook groups. We are happy that these reviews were accurate in their description of the level of service provided. Pr... See more

Company replied


Company details

  1. #9 of 25 best companies in Car rental company
  2. #17 of 37 best companies in Car rental service
  3. #1 of 10 best companies in Search engine company

Written by the company

Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.

Zest Car Rental - Car Hire Made Simple

Written by the company

Excess Protection as Standard
By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
Keeping Things Simple
From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
The Best Service
We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
Which? Recommended Provider
We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(9,991)

4,761 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would use again

Not the cheapest by far, but no issues this time, unlike with other companies. Low deposit and good customer service so far.

Would use again provided the premium is not excessive, otherwise I will look elsewhere.

23 July 2026
Rated 4 out of 5 stars

Honest, efficient and good natured rental

Efficient, honest and straighforward hand over and record of marks on vehicle on collection and return - including recommendation for me to video the car perimeter on collection. I would use this company again because this is a key point for me. The car was a Fiat Tipo rather than the car I had selected (it is so rare to get the car you select these days from any company - which is not a customer-focused practice in the industry . The car was a little under-powered for some hills, but otherwise had good aircon etc and met our needs.

21 July 2026
Rated 5 out of 5 stars

We have used Zest for multiple holiday…

We have used Zest for multiple holiday car hire bookings in Europe over the last ten years. Their service has been excellent - good pricing, top up insurance and good quality local hire companies. Their communication is always excellent and the booking process is simple.

23 July 2026
Unprompted review
Rated 3 out of 5 stars

Booked a car from Palma Airport

Booked a car from Palma Airport. Hertz desk had a long queue, hence a long wait to be served, about 40 minutes. Had to pay extra for damage waivers despite the Zest site saying I was covered once I paid their insurance, but as it’s a third party supplier, a supplement payment was needed.
Car rental needs an overhaul in hidden charges etc.

11 July 2026
Rated 5 out of 5 stars

The booking was simple and easy

The booking was simple and easy.
The collection was just as simple and no problem at all.
We then asked to return the car and couple of hrs later than originally booked and again that was no problem at all. The team in Greece were brilliant and I will be using them again

10 July 2026
Rated 5 out of 5 stars

Great service

Great service - easy booking, clear communication as to what you’re covered for and what you aren’t. Exactly what you want from a car rental. Thank you.

22 July 2026
Rated 5 out of 5 stars

It was my first time renting through…

It was my first time renting through Zest.
Everything was as told.
Even better than expected.
I will definitely rent with you guys from now on.
I will also recommend my friends and family to always check with you before renting anywhere else!
Thanks for a great experience!!!

22 July 2026
Rated 5 out of 5 stars

Excellent Company

So easy to deal with. Cars are always excellent. Booking is easy and you know exactly what you getting.Can’t recommend highly enough

22 July 2026
Rated 5 out of 5 stars

Another great rental through Zest

Another great rental through Zest. This time with Centauro. This time we were taken by shuttle to their depot. Had to wait a little bit due to problems with customers before us but handled quickly when it was our turn and got a better class of car because they had none in our class left. That was a very nice surprise. Car was spotless and new and gave us no problems all week. Hand back was smooth and again a quick turnaround back to airport.

22 July 2026

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