You have been much better in distant times. Maybe l am just not among your selected customers. I am little interested in fashion, l am a toy collector. In this segment you decreased significantly. At... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The purchase went fine. Unfortunately the 5€ reduction code, which was sent to me by mail, did not work. Therefore I could not use it.
Company replied
To less information about the languages of the film
Company replied
4 Weeks delivery is way to long. But the clothes have a good quality
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.de
3.2
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Items and preorders
4 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Survey straight after Order Placement?
I am receiveing a satisfaction survey straight after I have placed the order. Even, if it wasn't a pre-order, at that point in time, I would not be able to say if I was satsified ans Zavvi had done nothing else than accepted an online order (and sent a survey).
For me, this means at that moment in time, Zavvi already failed big time as they could not even get the timing right on when to send the survey.
23 June 2026
Reply from Zavvi
Hi Philipp,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good customer service
First package didn't arrive, but the customer service found a quick solution
22 October 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this kind of feedback from our loyal customers.
Your comments help us maintain and improve our services, and the team will be delighted to read your kind words.
If you have any questions or requests, please don’t hesitate to contact us — we will be happy to assist you.
Take care and have a wonderful day.
Kind regards,
Natalia
Package was not delivered to germany
Package was not delivered to germany, because of troubles at custom. Paid 90 Euro, got only 30 Euros back
Edit: order-number 750201812
3 April 2026
Reply from Zavvi
Hi Sepp,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this kind of feedback from our loyal customers.
Your feedback helps us maintain and improve our services, and the team will be delighted to read your kind words.
If you have any questions, please don’t hesitate to contact us — we’ll be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Overall great experience.
In time, good packaging so that the product had no damage. It was also one of the few places where I could buy the product for a fair price. Overall very reliable.
3 April 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
wrong/insufficient customs declaration
Hi, the shipment never reached me, because customs declaration (Which Zavvi did, not me, the buyer) was not correct, or not sufficient, so german customs rejected the shipment
So the shipment is sent back to you(Zavvi) and I(the buyer) have to pay shipping cost for nothing!!
Bad service!!
10 February 2026
Reply from Zavvi
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Wanted to send back
Wanted to send back , but System was blocked. That's not a good customerservice
18 February 2026
Reply from Zavvi
Hi Tillman,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Disappointed after good experiences
I have been a customer of Zavvi for quite some time and have had good experiences so far. This time, I ordered a Christmas present for my daughter. It got ‘lost’ in transit. First, my tickets were deleted because too many had accumulated during the Christmas season and Zavvi simply deleted them all. I have now been waiting for my item for more than two months because my daughter's birthday is coming up soon, but the replacement has not even been sent yet and it looks like the item will not arrive in time.
12 February 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
The German version of the Zavvi store…
The German version of the Zavvi store is missing crucial information, both about products, but also about release dates for pre-orders.
Also some of the translations are completely wrong.
9 February 2026
Reply from Zavvi
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Lack of communication on order
Lack of communication on order
I'm writing a complaint here because no one answers my messages on the site.
I ordered 2 t-shirts for Christmas for my child.
I could also see the shipping address was strange indicating I was in Germany but my address is in Sweden, and no one responded to me about this.
I have received notice that a shipment is sent from the UK... to Germany.
There has been no clarity from Zavvi if my order is coming to me or not.
I cannot cancel this order either.
Ideally I just get the t-shirts I purchased.
There has been no communication via my account either, only a general notice that says I should not open any more tickets as you have sent all your staff to the warehouse.
It seems like this company only has 2 or 3 people working in it? I just don't get why its so difficult to communicate and answer peoples concerns.
Where is my order? Why was it shipped to a different country?
Thanks
Order # 729894570
31 December 2025
Unprompted review
Reply from Zavvi
Hello Seb
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
All perfect
It took a little bit more than expected, but considering customs and everything, all was perfect, the item was very good packaged. Thanks!
6 January 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
To less information about the languages…
To less information about the languages of the film
11 January 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
My order did not arrive and was never…
My order did not arrive and was never sent! After 5 weeks still no answer from customer service. I demand my money back!
5 December 2025
Reply from Zavvi
Hello
Thank you for leaving your review.
I am sorry to hear about this experience. I have referred this over to our Customer Care Team who will take a look into this and contact you to assist further in due course.
Kind Regards,
Kayleigh
Worst Shop ever. Stay away. Fraudster
Worst Shop ever.
İ ordered the product to Germany, and these unable guys delivered it to someone in England... After i opened up a Ticket in Paypal, to get my money back, they still defend themselves, that they delivered it to me even it is clear, by just have a short Look to the Royal Mail Tracking Page, that the package never entered German ground. Stay away from these fraudster company
11 December 2025
Reply from Zavvi
Hello
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kayleigh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.