zooplus.se Reviews 

Product 5/5
Package 5/5

Several times, we made an order and had to ask why we still had not received it, like a week after or so. No notifications would be sent to us that something is wrong, etc. We would then get some excuse and either the order would be immediately sent (meaning they what - just forgot to send our goods but took our money, no problem?) or just say after a couple of days that the order had been cancelled. Just like that. To get the money back, they need your SWIFT, etc, so no refund to your bankcard is possible (is that even legal?). Lastly, not so important, but may be useful info for someone: we changed an email for communication but they keep sending us messages to the old email. Sadly, they have some good products that are hard to get anywhere else in Sweden, but it has been several years of awful service, and it is not getting better. We are done and our advice: don't use this company unless you have time and patience to deal with all the mess!

Horrible experience. Product broke (sureflap cat flat so our female cat now is going outside when they arent supposed to be). Told me they would send a replacement and have been waiting SIX WEEKS with no communication at all and still no refund or replacement. I will not buy from this company again.

I don't understand companies that use couriers that cannot deliver or stick to the tracking details they send to the customer, paid for delivery which was supposed Friday 27th February, I waited in all day and received an email saying I wasn't in when they came, they said they would come back on Saturday 28th, waited all day, the tracking app for the courier said they had it in the warehouse on the 27th & 28th and never updated until late on Saturday night, then the dates change on the tracking telling me they will be delivering onSunday 1st March. I've cancelled my repeat orders as I can't wait in for 3 days every two weeks on the off chance DPD will be bothered to deliver.

Evri lost our order, yes 12kg bag of Burns dog food
Then Evri said they had returned it to Zooplus, however we could not get a replacement until the original was returned!
Eventually got Zooplus to send a replacement bag however this has now been delayed due to logistics issues
Had to buy another bag locally as dogs were out of food by now
Zooplus sort this out Evri are seriously damaging your reputation

Always a pleasure! Thanks.

Yet again order damaged upon delivery. The items are always packed poorly in oversized boxes with the contents able to move around without any extra packing around them. Sort this out Zooplus this is an ongoing problem with poor packing. Order number 428105407.

One word: WOW.
Fast & fantastic service with lots of empathy!

The products are of good quality, and the delivery is timely. However, their system of “free delivery” over SEK499 has not been updated to reflect the changes in their policy regarding free delivery. I have been a Zooplus customer since 2019, and until very recently, free delivery over SEK499, was in place at the subtotal stage, before any discounts were deducted from the amount. Without prior warning, this changed a few months ago.
Suddenly, “free delivery” was not free after SEK499, but after any discounts were deducted from the subtotal amount, which makes my basket considerably more expensive every month! e.g. My subtotal needs to be a minimum of SEK510-520, then deducted discounts bring it down to SEK499-500 so free delivery can kick in. Where before, my total basket cost could be as low as SEK460, with the policy change, it now never totals below SEK 500.
I had several communications with Customer Care about informing the customer with regards to the policy change with “free delivery”, and updating their website, to prevent misleading information, and although I was promised that it would be raised with senior departments, it still hasn’t happened. (Although, when I complained, they did honor their old policy, and refund me any extra charges, albeit as a one off.) My last communication regarding this was 3 months ago.
I am very disappointed that Zooplus continues to publish misleading information. :-((

I’m really happy with Zooplus, and so are my cats! The prices are always very good, and delivery is super fast and reliable. I also love their bonus points system — it’s such a great way to try out new products for my cats without extra cost. Shopping here is easy, convenient, and always a positive experience. Highly recommended for all pet owners! 🐾

My 10kg Parcel of dry dog food never arrived. The courier Evri sent repeated emails saying delivery attempt unsuccessfull. I am home all day all week and no delivery attempt was ever made. I contacted Zooplus by email who said there had been delivery attempts so keep waiting. It's a shame that Zooplus actually beleive that Evri have ever tried to deliver my parcel. Maybe whoever handled my parcel mistook my 10kg bag of dried dog food for a packet of crisps they had with their packed lunch and ate them?? (see a vet if you did). Have you checked down the sides of the seats of the van in case this large 10kg parcel is there?? After 8 days I rang zooplus and got a refund. They told me they don't anticipate seeing that parcel ever again. I would recommend that if anyone accidentally puts my parcel of dog food for sale on ebay that you put a reserve of £55 on it as it left me £62 out of pocket and with a very hungry dog!

I've been a customer for a few years and would highly recommend this company.
Great selection of products, great prices and excellent customer service.
Placed my order on Friday 22/08/25 at 2300hrs and had my delivery today Sunday 24/08/25 @ 10am.

I've only bought three things so far, and have only had one "contact" with support, but the response was quick and they far exceeded my expectations (we regretted a buy very late). I'll shop here again.

The most compassionate company I have come across, made purchase from them, had to have my cat put to sleep from illness relating to old age, the company was very compassionate when I called customer service to return items, wish all customer service was this nice

We ordered dog travel box from zooplus.
They were marketing 1-2 days delivery, but the product didn't arrive.

We were trying to contact the customer service of both zooplus and the delivery partner, and both of them were referring to each other. Zooplus was giving fake promises every day during the complaint period and they didn't take any meaningful actions to help us as a customer.

Same thing happened previously with zooplus when ordering bigger parcel and they promised to fix the issue, but as we saw, they didn't fix it.

Edit. Once the parcel arrived, super late of course, the product was broken.

Thank you Zooplus!

Purchased Proden Plaque Off. arrived ok but it is a French product so I am unable to read the instructions!
I’ve requested a refund even though I had opened the product before realising.
Let’s see what happens….

We placed an order for a dog travel box which we never received. We tried contacting the courier and they refer us to zooplus and Zooplus are blaming the courier

Aldrig igen.

Everything was all good for months with a repeat order until the last one was delivered to the wrong address. After repeated emails to try and get my order either redelivered or replaced I have given up.
I was sent an automated reply each time I emailed them about the issue and have basically been ignored and I am out one bag of cat food and the best part of £30.

Lot of sh!te.

I have been a regular customer since 2013 and I have been very happy with the quality of the products, costs and customer service. I have regularly recommended zooplus to many of my friends. Sadly I will no longer do this and will be taking my custom elsewhere. This is all because of the poor delivery service and unhelpful customer service. The service has been slowly deteriorating over the past couple of years but now it has got to the point that you have no idea when or if your order will arrive and in what condition it will be in. The last order was yet another disaster and when I contacted zooplus they were not helpful in anyway. It's well over a week since I placed the order and still no sign of my parcel.