Zoopet Reviews 

A large lickmat I purchased arrived filthy with not just dust filth from being on a shelf for a very long time but also other splatters of dirt. When I informed them they told me to wash it - fine but no apology or recognition of the experience. I wont purchase from there again!

My girlfriend ordered a Juwel cabinet from ZooPet for me as an anniversary gift, which arrived with a severe structural crack running nearly halfway through the tabletop.
Because this cabinet is meant to hold a heavy aquarium, using it in this condition is a major safety hazard.

I reported the damage on June 3rd, 2026. Since then, the customer service has been unacceptable. Emails are routinely ignored. To make matters worse, they tried to offer me a 50% discount to keep an unsafe, broken product—a completely irresponsible response to a clear safety issue. When called out on the delay, they even tried to falsely claim I reported it weeks later than I actually did, completely ignoring the email evidence.

It has been over 6 weeks, and my aquarium setup is entirely stalled because of their negligence.
I have given them one final deadline to provide a tracking number for a replacement. If they fail to deliver, I will immediately move forward with a bank chargeback and a formal complaint through Nævnenes Hus.

Avoid this shop if you expect reliable service or safe products.

Edit: It has been over 8 weeks now and ZooPet still hasn't provided us with any form of updates so we've decided to move forward with the bank chargeback and the formal complaint.

Fantastic product, fast delivery 👍👏

Delivery within few days. Excellent!

I placed an order with you, hoping for delivery within 1-2 days, but after two days had passed and the weekend was approaching, I contacted customer support. The response was: We shipped it, but GLS is delayed due to the weather. GLS didn't notify me that the item had been received for delivery, and there's no order number, meaning the item hasn't even arrived. The weekend is approaching, which means delivery time is increasing to at least 5 days. That's incredibly long, and I'm disappointed. You sell pet products, and delivery is very important. I regret ordering from you.

P.S. It's been four days. The package still hasn't been registered with GLS, there's been no response from the organization, and no money!

I booked , del fast, product is perfekt

Fast & good packing/service.

There was a piece of toy we ordered and payed for who was missing in the package. The rest was there as agreed and it was only a toy for 30 kr so no big deal. I wrote them about it but it my email was just ignored and never replied. I was a bit surprised about this. Otherwise it seems as good prices and quick delivery.

The items arrived on Tuesday morning for the order I made on Saturday. Another great thing was that I could find everything I was looking for (a specific type of bedding for our hamster and a special type of food for our bird). I am very happy with this purchase. I will definitely reorder from here again.

Fast delivery and everything was as ordered. Even got little tryouts from new companies for free. And best of all…. My little furry friend is very happy with my purchase 😍

Unfortunately a product was missing.
Today at last I found some time to open the box and I got surprised that Chinchilla sand was missing. On Monday I am going to contact their support.

Edit: after contacting their support I decided to change my review from 2 to 4 stars. Product was missing, but Zoopet charged me less amount of money and I didn’t notice it. Just missing information here from their side. I am going to be their customer in future again.

Support doesn't work. Never pick up phone, never reply to emails.
I bought quite often on this web page. Never again.

terrible service. I ordered food for my dog ​​on 29.06, waited until Thursday, in the end when I called them they said that the food I chose was out of stock and I need to wait another 2 weeks or cancel the order. I cancelled the order and waited for a refund. On Friday 5.07 I called again, then they told me that they forgot to cancel my order, and cancelled it only half an hour ago. 4 bank working days have already passed, and they still haven't returned my money! I'm already tired of calling, listening to this music for 20 minutes while waiting for an answer. Please give me my money back!

It's a disgusting store, it's not available, and you'll find out after paying. Then it takes a lot of patience and effort to get your money back. I don't recommend this store to anyone.

All good, fast delivery

There was a small problem with the order. But they were very helpful and solved it flexibly.