Yoigo Reviews 

Very excellent service, the installation was rapid, the tecnico was kind and polite.

I’ve been with the company over 10 years, I don’t know what changed within the company but the last year has been nothing short of a nightmare. Continual spam call from commercials although every form of contact was disabled on Yoigo. It doesn’t matter, Sundays, Saturday evenings anytime. Now the internet has been down for the past 11 days and when I call to see wtf is happening. They make me feel like I’m the problem. Wow! Stunned to be honest. I would have recommended them to anyone. Now!
No one.

Customer service hangs up on you if you try to cancel your service.

New phone? You will be charged for a new eSIM. Doesn't matter if you've used the old eSIM 1 year or 10.

Other provider has better offers? Yoigo won't match, and they will hang up on you when trying to cancel.

If I could give 0 stars I would. They are a scam who make it impossible to cancel. I have been told my bill has been cancelled on two occassions and have paid relatively unexplained fees for the pleasure only to discover they didn't cancel it and 6 months later am recieving more bills of around 200 euros and have seen they have been still trying to charge me monthly despite me not using their service. Then on top of that they are completely impossible to get in touch with, there is no email, and when I call and they realise that my spanish isn't perfect they hang up.

I am writing to formally lodge a complaint regarding my experiences with Yoigo over the last two years of my five-year tenure as a customer. I am deeply concerned by what appears to be a pattern of predatory contract manipulation and unauthorized rate increases.My grievances are detailed as follows:Device Financing Lock-In: My current contract is tied to a mobile phone finance agreement. Due to the structure of this agreement, canceling my service early triggers an immediate charge for the remaining balance of the phone. This financial penalty effectively forces me to stay with your company against my will, stripping away my consumer freedom.Arbitrary Rate Increases and Downgrades: Despite being promised a 50% promotional discount, my internet speeds were intentionally reduced while my base package price was simultaneously increased by approximately €10.Black Friday Promotion Discrepancies: After signing a new contract during a Black Friday promotion, my next invoice increased unexpectedly. Customer service informed me that my previous package was discontinued. I was told I must accept the higher rate because I signed the contract, despite the promotion advertising lower prices.Unauthorized Netflix Add-On Charges: I recently received a notification stating that my contract—which explicitly includes Netflix with ads for free—will increase by €2 per month starting in June due to Netflix raising its rates. When I contacted customer service to remove Netflix and avoid the fee, I was informed that doing so would void my entire promotional bundle discount, making my total bill even more expensive.It is highly unprofessional to alter contract rates mid-term while locking customers into binding agreements with heavy financial penalties. I request a review of my account, the removal of the upcoming €2 increase, and a verification of my contract's original promotional terms.
Attention this is a real money trap

Worst company ever!

Talked to 10 people in customer service, no one could call me or didnt fix my wifi issues for 4 days and still not working.

Roban los moviles que pides, y no me imagino de que andino pais son los de servicio al cliente

I appear to have paid £39,99 for something I did not sign up for!

Got scammed by one of their suppliers. They pretende to be other phone companies and give you a better deal that ends up being a lie.

I got my international calls blocked, and stayed patient for them to solve the issue. Two months later I still couldn’t make any international calls so I decided to change the company and got penalized for “breaking” the contract before a year passed and had to pay 118€ for that. They are scammers and very veeery inhumane. Still can’t believe this.

It's the worst customer service I've ever experienced

We have been without internet in our village since Sunday 😣😣😣
We just get a message it should be solved within 72 hours use your mobile, I work from home and due to security reasons I am not allowed to do that !
A not very happy customer

LIETRAL THIEVES!!! They turned off my my number and the ability to pay manually after one missed payment. I WANTED TO PAY and also needed the phone and internet while in Spain. Now after a year of nothing they threaten me with vindication and court for the full years amount as if I used any of it. Neither did they provide the service, nor did they even let me fix my payment issue. Additionally it even cost me more time and money since I had to get my internet from somewhere else. They are lucky that I don't understand the language. This will have consequences. Do not use Yoigo, their service sucks even if there weren't any issues.

I returned a router and the Correos guy changed one digit at end. After hour on phone with operatives laughing, I have decided to close account. Disgusting. I am a legacy customer and do not deserve such dreadful treatment. I have evidence of postage and videos. Would you like to appear in a consumer article, YOIGO, or maybe the OCU?

3 semanas con incidencias, aperturas de tickets, que si es incidencia general... y seguimos sin resolucion.

If I could put 0, I would!
2 phonelines, 1gb of Internet ( very shitty connexion, pretty sure we ever had 1gb ever), thieves and liars!
The best combination of the worst qualities a customer can ask for, a customer support absent and useless, like I had never seen before.
Don't subscribe with them: they're a loss of time and loss of money.

They will notify you about the failed payment. They will not notify you about the block of the line. When you reach their Whatsapp, you will talk with an agent who just copy-paste random nonsense. When you try to reach them by phone, the phone line doesn't exist. Try to pay by the official payment method, but it doesn't work.

since august topped up my phone for 120 euro, tarif is 10 euro per month, 6 months later 7 euro left. 53 euro just gone. after every time I noticed that some money are gone (like 4-5-7 euro) I contacted support and they returned money to account. now they just do not bother and "do not see anything"...

Extremely bad network availability and no correct network time service. On the canary island I‘ve got time zone Madrid.

This company had me one month without service in my new home, after saying that it was possible to provide internet in the area. No information, no help. Their databases differ: engineers say it is not possible to offer fiber, business people say it's possible.