Vodafone España Reviews 

Absolutely terrible service, from installation to servicing needs to incorrect billing. Customer Service reps are pleasant and accommodationg while follow-up is non-existent. In July we renewed a contract and have been overbilled for 2 subsequent cycles even though were told the most recent bill would show reduction from previous month’s overcharge. Still waiting for the tech call regarding new modem that was supposed to have been installed in July. If possible, seek services from another provider.

Liars and scammers, they will do anything for commission. Don't trust a word they say, they will cheat you for any cent they can get

​Be extremely cautious if you receive calls claiming to be from your current telecom provider or Vodafone offering a mandatory service transfer. I fell victim to a predatory sales attempt known in Spain as the "double call scam" (la doble llamada).

​I received a phone call from someone claiming to be my current provider (Digi), informing me that my fiber cables were old and needed to be replaced, causing a 3-month service outage. I was told that during this period, another provide, in this case, Vodafon, would have to temporarily take over my line.

​After calling Digi directly, they confirmed that this claim was completely false, my fiber service was fine, and no maintenance was scheduled. Scammers or aggressive third-party distributors acting on behalf of Vodafone impersonated my current provider to create panic and trick me into initiating a contract switch (portabilidad).

​When I called Vodafone customer support to cancel the fraudulently opened contract and explain the impersonation that took place, they showed zero interest in investigating the fraud or addressing how the sales attempt was made. While they did cancel the contract, they simply did not care about the predatory tactics used in their name.

​Do not trust callers making claims about forced provider changes or sudden price hikes.

Always hang up and contact your current operator directly through their official channels before sharing any personal data.

When we changed an account under a new new since we are going through a divorce, the customer service assured me of a price for the upcoming bill. Well not true, it was double the price. had to call 3 times as the first 2 times they said they would work on the bill and call me back but of course didnt. Finally called another person and then they said they couldnt agree to that price since there were no written contracts which i said if you listen to previous recordings you will hear what he said. BUt no........ Cheats and liars, thiefs!!!!

Terrible customer service if you are not a fluent Spanish speaker. They will only take calls from a Spanish phone and there is no English option. The stores in Fan & Porto Pi do not want to help. This was specifically with our Wifi contract. DO NOT USE VODAFONE.

We signed a contract and have photographic evidence of the confirmation of the amount. 3 months later we are charged 30 euros more every month. We have been complaining about this since May with no remedy. In the contract was meant to be a streaming service, instead of providing the one we wanted they went ahead and gave us Prime which we had already. They then went and provided us the login details of someone working their instead of an official one for our account. This is all fraudulent and we are now speaking with the officina de consumidores.

The people that we had to deal with have been disgusting! They try to force you into a new contract and if there are people out there who do not speak the language or are elderly they would be trapped in a contract they didnt want.

Tarifas abusivas en roaming de 12,10 € por MB para datos y hasta 6,10 € por minuto para llamadas, solo entrar en la app para desconectar el roaming tiene un costo de 60eur.

The absolute worst mobile provider. They cheat you with payments, they’ve been overcharging me for 6 months and now are overcharging me for my final payment after canceling the contract and no employee can explain me why. Every month I paid on time, byt they disconnected my service because “they couldn’t locate my payment and I had to pay again because it was as reverted to my bank”. Guess what? It wasn’t. I sent them server confirmations from my bank that it was all in fact correct and the error was on their end. It continued until I threatened them with a lawsuit and suddenly they could locate it without an issue. Absolute scam.

I would vote 0 but the system won't let me

Ordered Broadband online, great I thought. Then I notice the modems NOT being sent to where they know they are installing the Broadband. What incompetence. So I phone them.....and thats an automated nightmare and an hour's work on a quiet Sunday. They agree to change. Yes you guessed it these incompetent bunch deliver to the WRONG address they changed nothing. So now I have to register a formal complaint and thats another online pain. Meanwhile the engineer will turn up asplanned to fit the equipment thats now somewhere else. Time money inconvenience and pain for all concerned. DO NOT BUY FROM A BUSINESS THAT IS RUN LIKE THIS. BOTS A1 and incompetence from the start. Not happy.

Awful service, terrible customer support. Getting things fixed takes forever, no communication from them. The app is also useless. I’m switching as soon as possible.

A technologie company who doesnt even have a functioning website/app. Welcome to Spain. Horrible Service, sending all the time just paymentreminder, the shop tells you contact the service number, the service number tells you go to the shop. If you call the service number they ask you if they can record you but still do everything wrong and you have no access to the records. Not possible to do anything in written. I can not recommend that provider in Spain.

The worst!
An agent called me a year ago an offered a price reduction. I asked explicitly if I need to sign again for 1 or 2 years, she said no. So I got the reduction (like 5 euros) and now a year later, by accident, it turned out they applied 2 years of permanency anyway.
I'm in contact with customer service for 2 months now to solve this. First I requested the recording of that call. Vodafone failed to provide a working link to it 2 times. 3rd time I was able to listen to the recording, and its exactly as I remembered. Since then customer service had opened multiple cases, with supposedly 8 days of resolution time. Of course I still have permanency, and I'm on the phone again for like an hour now...

From day one, nothing ever gets done the way that they say it will be done. They always over promise and under deliver. Whenever I needed something, they either didn't do what I asked them to, or they did the exact opposite of what I asked.
The coverage is sub par, the internet is often down and Vodafone constantly spams you with calls.
It has now taken me a total of five attempts to cancel my internet subscription, and because I'm moving out of the country, I still need my phone number for another few days. And EVERY time I talk to them, I have to repeat myself over and over again that I - ONLY - want to cancel the internet and NOT the phone subscription. Until now, nothing at all has been cancelled. It just seems like a big bunch of amateurs.

Horrible experience by any means, I got scammed because of them, Horrible pushy and annoying customer service. Everything is broken in their technology, broken email links, broken QR codes, terrible user AI chatbot.

I coudn't connect my ES account with their portal for THEIR techincal problems, and they robbed me of at least 100 euros just for extra charges.

NEVER use this provider go to DIGI, costs half and works better.

It's a good thing I can't give zero stars. What a terrible provider this is. I had cancelled my internet and had to return my modem. However, I had received an email with the wrong number for the wrong modem. I pointed this out and was told that I was not allowed to send the modem because it had to be set up correctly first. I had a month to send it in, and I messaged them twice a week to see if they knew anything yet. Each time, I was told that they were working on it and that I didn't need to worry. After asking 6 times, I didn't send anything for 2 weeks. However, I didn't hear anything from Vodafone either. After these two weeks, I sent another message because by then it was almost 2 months later than when I had cancelled my internet. I was told that I could just use the code and that because I didn't send it within the deadline, I would receive a fine. I sent them all the messages saying that this wasn't necessary, but they said I should have sent it earlier. However, I received a message not to send it and they said they would contact me via Facebook Messenger. Unfortunately, I had to contact them myself every time, and now I am getting a fine. I have all the messages in writing. On top of that, the employees are incredibly loud-mouthed that it is my own fault, even though I have messages telling me not to send it. Don't go with Vodafone, people! The connection in Spain is really bad anyway, and sometimes it's down for a whole day.

After 2 months still paying for a new phone I never received. Called and text business line and call centre. They tell me it is sorted and lied to me. Hopeless incompetence still paying with guarantee this month I will receive my refund we will see. If this is not done I’m cancelling my contract with them.

How is this possible??? Almost impossible to talk with someone, and when you finally manage to have a real person on the phone they let you talk for 5-10min and then they just hang up… I have called them 5 times, had each time someone else, on different days and they all do that: hang up. Why I call them? Because they keep asking us money for a service we never received (internet box that never worked). Each month they top our debt with 20eur. A real Scam

Fraud system that no one can even touch. They just take money that you charge you account in minutes and the explanations are so silly. This is big fraud machine that still peoples money.

literally the worst customer service ever.

I applied for a prepaid esim which already took hours, then I can't create a account on the web, because they have this new prepaid app, but I can't download Spanish apps because of my region. Tried switching regions doesn't work. And it just doesn't give me the option to use the web, it keeps pushing me to download the app.

What if people don't have a smart phone? Contact the customer service spoke with a bot for an hour, then he said do you want to speak to a human, I say yes. He just says "I understand you dont want to chat with an agent" and ends the chat?

Then I finally through the email I speak with someone, and that person says, we can't help with this, you have to text this number, which is that bot again?!!!

I have absolutely