Viber Reviews 245

8 out of 10 times I cannot get through to an international number. Often the call cuts out when I do finally manage to get through. I am not sure what I am paying this service for. Utterly useless.

I used Rakuten Viber just once to make an international call from the UK to Portugal, but soon after, I received an email saying “Welcome to Viber, thanks for the subscription” — even though I n... See more

Customer Service reps are horrible to communicate with. Not only will Viber provide poor connection (disconnections, overlapping, repeating, beeping, etc.), but it will put up fake offers on the phone... See more

Beware. This app will steal your data at any opportunity. Otherwise why ALL other functions except very basic chat cease to function while contacts sync is disabled? Even Google integration can't be... See more

Useless app. Doesn't work. They are supposed to call us to activate, which doesn't happen. It's a scam . I am cancelling my account. But support is yet to contact me two days after contacting them.... See more

Stay away from this company. Purchased credit to make international call but couldn't get access to my account. Registration is failed because my mobile phone number wasn't recognized. They don't resp... See more

Similar experience as the other reviewers. Call never came through, and support does not cancel nor refund. I had to go with a different app to make my call and it worked immediately with the verifica... See more

Tried 2 different numbers and couldn't register, says the numbers were used by scammers apparently. When I eventually managed to register, it blocked the subscription. Pile of rubbish Cus... See more

For some time, I have been hearing repeated words of the person I speak to. Usually, it happens a few minutes after the start of the conversation. It looks like the conversations are being recorded an... See more

So hacked off. Tried to buy a package, it glitched, told me there was no internet connection, then appeared to charge me twice! Got two receipts from Google Play, though it appears they've only taken... See more

It is a scam app, it cannot make any international calls regardless your subscription / credit. All calls will be failed. Not sure why they are not banned / sued on Play store still..

Terrible website / app and customer service. I got this to make calls but the quality was terrible. I then cancelled my subscription 2 months ago and keep getting charged. They say my subsc... See more

I tried to sign up for the subscription but was never able to actually make an account, despite this they charged me for the subscription and i can't even login to cancel this. I wrote support many ti... See more

Viber review 2020. Blocks you if your IP is spamming. Not great support. Doesn't provide a way to mitigate the IP issue. They just block you. Not reliable if that's the level of support they provide,... See more

Scammers! Took the credit for making an international call then I had to wait fo a call to complete the app registration that never came.

I can only recommend avoiding this company and their products at all costs. Multiple support emails ignored, total lack of basic courtesy, and an unwillingness to make any effort to support t... See more

I hoped that I can start using Viber instead of Skype. However, after spending 3 days trying to activate the Viber account I still could not resolve the issues. Viver's customer support is useless. I... See more

I had viber installed for while and it was working well. And then it suddenly stopped working. I could receive calls but I couldn't call or message out so I reinstalled it. And now, when I try to reg... See more

No customer support. I have been using Viber for years and have been paying Unlimited intl. calling package for 8.99EUR/month for quite a while. Last time I paid as usual using my Google Play account,... See more

Thought I'd use Viber as a replacement for Skype. BIG MISTAKE. I do not receive an SMS or call to activate the app account/ Their bot and 4 (YES 4!) support people (Tim/Katriona/Angelica/Gavin) all ju... See more

Viber can improve by answering my email and try to solve my problem with activating my account. They only answered "we have sent the activation code to your mobile phone". But nothing had arrived to m... See more

1/5 stars - ABYSMAL SUPPORT EXPERIENCE! I'm shocked and disappointed by the utter lack of proper support from Viber's team. Since July 23, 2025, I've been struggling with a non-received activation... See more

I bought a subscription plan on Viber store, but unable to see it on my Viber APP. Tried to contact customer support for more than 2 days. Just got a standard answer that "Our records show that yo... See more

Worst app ever ..it gives fake ring from caller side but doesn't actually ring at the receiver end. Also incase they get a call after so much try - only can hear heloo... This is bullshit app. Don't... See more

Viber allows me to connect with my colleagues, but it has an irritating habit of warning me daily that a just two steps away from completing ,my profile when I've already done that. I sent a bug repor... See more

Viber is bloated with ads, to start. It's really annoying to see ads between messages. Half of the sticker packs are paid, unlike in other messengers. Not secure, the media is not encrypted. And NO cu... See more

Just very bad software. On my mac there are lots of stupid updates each one of them are opening new tab in browser and just make my experience worse. NOT RECOMMENDED! I don't wan't your stupid popups... See more

I bought a subscription without issue. I couldn't log in, or reset my password. Attempted to email to cancel because of this. My request was ignored several times, before I chose to force the cance... See more

Viber is by far the worst of all VOIP's. Firstly the sound quality is very poor and you can barely make out conversation which sounds like you're speaking to someone in a tunnel. The video quality is... See more

At first, Viber was a good alternative to other messengers (light, fast, no connection issues). Then Rakuten came along, and with it came ads, spam, and the messenger's expansion into a massive machin... See more

Terrible calling service. It doesn't work at all, constantly drops calls, and sounds like the voice is being recorded on tape and rewound over and over again. It's just a waste of time and money. Neve... See more

I would give 0 star, if there is that option. For Skype alternative, I paid for Viber Out to make some international calls. Not knowing what this company is like, I just paid CAD5 to get t... See more

The ID is different than your original one and you can't use for business or to call any call centre , the receiver can't recognize you . The customer care confirms this issue as " For various reaso... See more

Ripped off; I signed for a free 1 week trial. The connection was poor, really bad. On top of that, the service is expensive. After I canceled, I was charged for a full month, and was unable to get a... See more

I had almost 9€ and called from Germany to Serbia. I could hear the other side for 2 minutes and after that those 2 minutes were played out to me 3-4 times from the beginning after my question. I was... See more

I can't even access the account after paying the subscription. This is the worst thing that can happen!!!! I can't even do anything, I'll have to speak with my credit card provider and block the bills... See more

They continued to ignore me for months regarding subscription cancellation is not possible neither in their app or website. Not until I asked how to delete my account would they reply to me as to how... See more

Viber customer care non existent I had issue with calls to australia asked me what issue was then dismissed case after I sent reply absolute joke I asked 3 times 4 different idiot technician... See more

I do not recommend the Viber service. I had some incidents that they were unable to resolve and they always answered the same thing. My phone was stolen and they could not recover the credit on that p... See more

Hi Now again today calling any viber out contact fails right away. So far here in June viber out intra DK calls to Danish landline and mobile numbers have not been possible for several days - 3 c... See more

this is a very dodgy app. thought i could use as skype no longer for international landline calls. It somehow got me signed into an escort service and was trying to extract money. My bank flagged it... See more

funny to see 2-star review looking like a praise - cause the majority is only 1-star )) anyway, their "viber out" VOIP service for cheap calling mobile/land lines is a good one - especially when m... See more

I tried to create an account on Viber Out. First I was asked to pay a subscription, which I did. But then I was sent codes which I never received. So I could not finish creating the account and make... See more

What is the hell and awful experience, I should go to read reviews before register!!! but maybe it will save somebody else. I tried to sign up for the subscription but was never able to actually... See more

DONT use: scammers. YOU CAN"T CANCEL YOUR SUBSCRIPTION. There is NO customer service: won't even reply. The system first accepted my phone number and e-mail for a subscription, and then it DENIED it t... See more

Hello, Your chatbot informed me that my account has been unblocked. However, when I try to make a call using Viber Out, I still see an option indicating that my account is blocked. I have submitted... See more