Vivagym Reviews 

My expectations for a small town gym are not the same as in a big city. I visited in July on a Monday at 1pm. Weights and machines and clean and well maintained and there's enough of them. Lockers and showers are in good shape and overall clean. Major plus is that the place is air conditioned. Adequate amount of cardio equipment (2 rowers, 3-4 bikes and approx 15 ellipticals). All in all exceeded my expectations. It is not fancy but definitely great to get a good workout

The staff start kicking you out 30 minutes before the gym is posted to close. There also aren’t a lot of machines or attachments for the cable machines. The staff also bugs you during your workouts if you’re using equipment or if they can work in with clients. The water machine lags when trying to put numbers in as well.

Easy to assess, all equipment is clean and readily available. No issues and visited everyday at different times. Staff were always smiley and available if needed. Personal trainers were always teaching showing that they are popular and their skills and teaching methods looked great, encourages you to want one. I’m from the UK and did cardio and weight training. I would recommend!!
They also had showers, hair dryers and straighteners on sight for free.

Top staff, and great location.

I lived in Lisbon 2 months and my experience in VivaGym was great, nice gym, nice staff

It’s a GYM where I can do any type of workout. Another good thing is that I have almost one VIVAGYM on every corner. 🙂

Gymnasium sold the gym to VivaGym, I have a annual fee, it is paid until January 2027 , they are blocking my membership

Horrific customer service. No phone number. Appaulling customer treatment. They have withdrawn €400 from my account after cancelling my membership in September 2024. They have refused to communicate with me and sent me copy and paste email. Do not trust this company.

Today, I visited Viva Gym Sacavém, Lisbon, with the intention of subscribing my girlfriend to the gym. Unfortunately, our experience at the reception was deeply disappointing and left a negative impression.

Upon arrival, we politely asked the receptionist if he spoke English. His response was abrupt and disrespectful: "No, this is Portugal, you should speak Portuguese."
This attitude was unwelcoming, especially considering that Lisbon is a multicultural, touristic city where people from different countries come to live, work, and visit.

I fully respect the local language and culture — in fact, I’m learning Portuguese myself. But a basic level of customer service in English is expected, especially from an international brand like Viva Gym. Gyms are meant to be inclusive spaces where everyone feels welcome and supported.

I believe this behavior does not reflect the values of the Viva Gym brand, and it’s harmful to its reputation. We were genuinely considering signing up, but this experience made us hesitate.

I hope the management team takes this feedback seriously and ensures proper training for front-desk staff on hospitality, professionalism, and respect for diversity.