Match.uk Reviews 

5,586
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 330 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the platform is filled with fake profiles and unexpected subscription charges that continue even after attempting to cancel. People mentioned that their accounts were abruptly blocked or that customer support failed to assist with login issues. Some reviewers were not happy with the complete lack of responses from other members after sending numerous messages. Reviewers also experienced deep frustration with matching profiles appearing from extremely distant locations. Customers consistently found the website design and layout entirely unintuitive and extremely difficult to navigate effectively.

What people talk about most

Website

Consumers find website to be negative, reporting widespread issues with fake profiles and persistent... See more

Subscription

People report negative experiences with subscription, highlighting frustrations with automatic renewals and... See more

User experience

Reviewers mention negative feedback about user experience, describing the platform as a frustrating and... See more

Payment

Clients share negative opinions on payment, reporting widespread frustration with unexpected recurring... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that reaching support or other... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Really bad company. Paid for 1 month and then renewed for 6 months. 1 month into my renewed subscription my account was closed with no reason provided. Emailed customer care and have received no r... See more

Rated 1 out of 5 stars

I waited for the 50% off voucher, but its still not worth that. I'd easily say that 85% of the profiles are no longer in use. Plenty of profiles stated as "Profile unavailable" upon searching too.... See more

Rated 1 out of 5 stars

If I could score zero I would. Absolute garbage - repeatedly shown profiles I have previously passed on, decent profiles are scarce, have to pay more to tailor preferences when that should be standard... See more

Rated 1 out of 5 stars

One star is generous. Since the last update this service has completely fallen apart. I’ve had multiple emails from customer services claiming they “can’t find my account” even though they happily... See more


Company details

  1. Dating service

Written by the company

Match helps you find other singles looking for love and ready to start something real. Create your profile for free, run your search and access a list of singles who match your criteria. Our Passes allow you to personalise your experience and meet singles at your own pace: enjoy unlimited messaging with the singles you like, try voice and video calls, decide who can contact you… Virtual coach Lara is always on hand with profile suggestions and to help you find the right words for your first messages! Make your dates an event: come along to our singles nights, events and workshops in your area or join us at one of our online events (Live Coaching, Live games, Live wine tastings…). Try Match for yourself and find your special someone. Download our mobile app or visit uk.match.com


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.4

All reviews

(5,586)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing on Match feels genuine. Views, likes, and messages appear to be fake and AI-generated

When you sign up, they automatically enable auto-renewal, and canceling it is not straightforward. My experience was much better with SttDate.com
At first it may not look cheap, but in reality it turned out to be more affordable than Match. The process of moving a conversation from online to a real-life meeting is much faster there, and because you pay as you go, the overall cost is quite reasonable. With Match, you just keep going in circles, responding to robotic messages until you finally understand how the platform actually works.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Worst dating app

Worst dating app! Initially I signed up for free only to find I was being shown the SAME profiles over and over again despite having swipped left on them. i contacted customer service who suggested a delete the app and download it again. I did this and it made no difference. I decided to give the week subscription a go as according to the app I had over 200 likes and over 50 messages....when I paid, there wasn't this many likes or messages. I went through and swiped left on the ones I wasn't interested in, only to wake up today and see 10 of the same one's again appear AGAIN.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

They do not even deserve 1 star.

They do not even deserve 1 star.
They informed me of a like and match from a so called user so i subscribed for a week
I sent this person a message,and within 10 minutes,that profile had dissapeared..i feel i was scammed by this company.
Within that week.i got a number of likes.but no replies from any of my messages..please avoid this app like the plague,lets hope they get closed down soon..good Riddance to rubbish

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Close match.com

Avoid at all cost. They close your account for sneezing. Want more money at every turn. Put this app out of business. Fake profiles galore. 90% ugly. Any genuine profiles will still be on here on in 10 years time.
Sad bunch of regrets 😞

1 September 2026
Unprompted review
Rated 2 out of 5 stars

My gripe with this site is its design…

My gripe with this site is its design and functionality. It is REALLY poor for a modern day website. The layout is poor and not intuitive at all. Its like zero thought has been given to end user experience. It needs a total overhaul by a proper design team who actually know what they are doing.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible site…avoid at all costs

Terrible site. (Match.co.uk not .com)Avoid at all costs. Why….well I have been locked out of my 6 month subscription 4 months in. No explanation, no correspondence just locked out. I think they use AI to decide on who to block and AI for support because I have done nothing wrong and the only response I have had is an automated message telling me to change my password which is not what the problem is. I am reporting them to the UK trading standards and issuing a claim in the courts for a refund.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

I’ve just sent an email to Match…

I’ve just sent an email to Match telling them to cancel my membership. I’m the three weeks I’ve been on there I have had almost continual likes from Romance Scammers, two this morning already!!
Of I can spot them using ‘reverse image searches’, why can’t Match do the same?
What a waste of time and money.
I am a widow of two and a half years, I was ready to start to get my life back, but after my experience with Match, I’m very wary to trust anyone again.
I thoroughly recommend that you save your money and give Match a miss.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!

Ive managed to connect with someone *for free* but you need subscription to write someone and the monthly payment is absolutely outrageous. So I've proceeded to delete my account. Guess what? I COULD NOT! DO NOT CREATE AN ACCOUNT WITH THESE SCAMMERS! I have pictures with everything, firstly I've asked the help line how to delete the account and they will send you an automatic email with the steps, but when you go back online to apply them, you will find that you DO NOT have those mentioned options. So I've sent 3 days ago, a couple of mails, ASKING TO CLOSE MY ACCOUNT and I've got absolutely NO RESPONSE! Avoid! Super super dodgy

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Match.com UK is honestly a let‑down

Match.com UK is honestly a let‑down. The platform feels outdated, the matches are mostly inactive, and if you’re lucky you might find one decent profile — but most are not okay or not responsive at all. It’s slow, overpriced, and the overall experience is just crap compared to what it promises. Definitely not worth the time or money.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience
All the profiles are fake. If you do manage to get a match
They won’t write back to you
So im asking for a full refund as google play
Will not allow me

11 August 2026
Unprompted review
Rated 1 out of 5 stars

DECLINING SUBSCRIBERS

In the discover section, they have cropped peoples photos for the desktop website so you only see half the photo, what on earth is the point of that?

Also they do not advertise anymore and numbers are getting smaller.

I will be unsubscribing at the end of the 6 month subscription.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, avoid, avoid. I have used Match on and off over a number of years. I can only say this latest experience has been the worst ever, so much so that I have deleted my account 10 days early rather than put up with such a substandard piece of software.
There are so many things wrong with it it is almost impossible to know where to start.
One thing apparent very early on when joining this time is how it has monetized several things that used to be available for free.
No you can't add a height preference when you search without paying for it, no you can't filter by interests unless you pay for it, no you can't hide your profile unless you pay for it - quite simply everything after paying the joining fee is an add on.
Then there is the app version where it is so easy to click a 'like' when you are looking at a profile - it's like a hair trigger! Then they only way you can 'unlike' them is to block them!
When a chap has paid for a priority service where they supposedly go to the top of prospective ladies lists you as that lady also have to pay an extra fee to be able to send them a message, super like or something - I am sorry but this is robbing enough without anything else. And also you need to deactivate your subscription as soon as you join or they automatically take another!
So, in conclusion just don't do it - it is a soulless awful experience..

10 August 2026
Unprompted review
Rated 1 out of 5 stars

I paid for two months and did go on a…

I paid for two months and did go on a few dates, however, suddenly my account was ban and I did not do anything to warrant the ban. I contacted customer service many times and got a response 3 weeks after submitting form to resolve.

I was told that my email address does not exist on the site, afterwards they still attempted to take money from my account (which I blocked the payment prior), after completing a couple more "ban" forms they sent a very abrupt email as follows "As indicated in our previous email, all ban or content removal appeals must follow the instructions here.
We consider this matter closed and will not respond to further replies.
Customer Care"

DO NOT SIGN UP STAY AWAY FROM THIS SITE

Adding to one of the reviews I read, the verification feature does not work, I tried numerous times, took photos and followed instructions as stated and nothing worked.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Wow thank god my six months has…

Wow thank god my six months has finished at the end of August. I could count on one hand how many interactions I have had. Thought that women want someone in there life to enjoy life and time with but I found a lot of women want someone who is like a guy with 6pk and totally fit and if women want that but you will find they will turn out wrong for you. Match.com is not like it used to be when I last used it years ago, waste of time and money I would give match.com and the women on there 0/10 😞😞

27 February 2026
Unprompted review

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