UNWIND Jewelry Reviews 

175
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning, delicate, and beautiful designs, often highlighting the amazing quality and craftsmanship. Many people appreciate the jewelry's waterproof quality, making it a favorite brand for durable and long-lasting pieces. The ordering process is frequently described as simple and straightforward, with consumers consistently noting fast and smooth shipping, and items arriving beautifully packaged. However, some customers also noted exceptional customer service, particularly praising their prompt and helpful responses when issues arose, such as with replacements or repairs.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, design,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing their obsession with the brand due... See more

Delivery service

Users describe positive interactions with delivery service, expressing excitement for their packages to... See more

Order

Customers had positive experiences with order, finding the ordering process simple and straightforward. Many... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Amsterdam Canal Boat House necklace and earrings from the UK and they came so quickly and they were so stunning. They are so delicate and beautiful. And I'm so happy that they are also wa... See more

Company replied

Rated 5 out of 5 stars

I am so happy the international shipping, particularly to the USA was made cheaper! This is my favorite waterproof jewelry brand, and has been ever since I came across the stand at a market during my... See more

Company replied

Rated 5 out of 5 stars

I bought a ring at a market this summer and got so many compliments on it! Then, while casually walking around, I found myself in front of the UNWIND store in Amsterdam and spontaneously decided to co... See more

Company replied

Rated 5 out of 5 stars

Dear Lisa, I first bought earrings at a market in Amsterdam and since then I fell in love with your jewelry. Back home in Germany, we made two more orders and both of them arrived a few days later... See more

Company replied


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery Designer

Written by the company

‘’UNWIND - a bold Amsterdam-based waterproof jewelry brand, the finishing touch for every look’’ Our mission from the very beginning has been to create and design jewelry that is both affordable and, crucially, durable. We prioritize quality in our craftsmanship to ensure that our pieces can withstand the test of time while remaining accessible to our customers. Our brand is designed to elevate your self-expression, serving as an extension of your individuality. We aim to empower individuals by providing pieces that authentically reflect their unique style and personality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

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4.9

All reviews

(175)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely items

Unique jewellery. I lost a necklace I loved that o brought from your Amsterdam store… so ordered again to the UK. Good service and beautiful products. Thanks!

28 November 2025
UNWIND Jewelry logo

Reply from UNWIND Jewelry

Thank you so much for your lovely review! We're so sorry to hear you lost your necklace, but we're happy you found us again. We truly appreciate your support and hope you enjoy your new piece! With love, team UNWIND

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very friendly contact and very beautiful jewelry.

29 June 2026
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Reply from UNWIND Jewelry

Thank you so much for your kind words, Anca! We're so happy to hear you had a great experience with both our customer service and jewelry. Hope to see you again soon <3

With kind regards,
Lisa Romee
Founder & Creative Director

Rated 5 out of 5 stars

Theft

Two weeks ago, I ordered a package containing several pieces of jewelry from this company. Unfortunately, when the package arrived in my mailbox, it was completely empty. There was nothing inside, so it was clearly a case of theft.

I contacted Unwind immediately, and they responded very quickly. Their customer service was excellent, and they promptly sent me a replacement order. They handled the situation professionally and efficiently. I'm very pleased with the way they resolved the issue. Highly recommended!

17 June 2026
Unprompted review
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Reply from UNWIND Jewelry

Hi Joey,

Thank you so much for your kind review. Customer satisfaction is extremely important to us, and we're happy that our team was able to help and get a replacement order to you promptly <3

With kind regards,
Lisa Romee
UNWIND Jewelry.

Rated 5 out of 5 stars

Quietly obsessed, and for good reason

I first discovered UNWIND when I was strolling through Utrecht in early fall last year and stumbled upon the swan market. I picked up the ocean ring and the chunky heart ring, and I’ve been loving them ever since!

A few months later, I visited the Amsterdam store to explore more pieces and bought the teardrop earrings. I’ve worn them almost every day since. They’re so comfortable, which genuinely matters to me as my ears are quite sensitive and tend to react to earrings worn too long, especially ones from fast fashion brands that aren’t hypoallergenic and end up turning green. UNWIND has been a completely different experience (like, really!)

I'm truly obsessed with this brand not only because of the quality, but also because seeing how Lisa, Elisa, Veronika, Skye (those I often see on UNWIND social media) are so genuinely involved. Wearing the pieces themselves, showing up on the Instagram and TikTok pages, letting customers see the real people behind the brand. That kind of authenticity is exceptional where many brands rely purely on UGC models without ever showing who they actually are (at least that's what I observed). It immediately earned my trust, and now whenever I think about buying new jewelry, UNWIND is always the first name that comes to mind.

Last month (on May, to be precise) I ordered the hoop earrings, and yesterday my boyfriend got me the diamond hand chain. I’m sooooo excited for the package to arrive, hopefully today! I’m already certain I’ll love them just as much as everything else.

My next wishlist item is the heart necklace, but I noticed it’s not on the website yet. Please do let me know when it becomes available😊

With so much love,
Liya

5 May 2026
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Reply from UNWIND Jewelry

Hi Liya,

Wow... thank you so much for taking the time to write this. Reading messages like yours genuinely makes my day ❤️

I absolutely loved reading how you first discovered UNWIND at the SWAN Market in Utrecht and how your collection has slowly grown since then. The fact that you're still wearing your ocean ring, chunky heart ring and teardrop earrings so often means so much to us!! I'll also make sure to share your sweet words with Elisa, Veronika and Skye. They will absolutely love reading this.

I'm so excited for you to receive your diamond hand chain! Such a beautiful piece, and I have a feeling it's going to fit perfectly into your collection ✨

And about the heart necklace, could you sent a picture of the one you liked to customerservice@unwindjewelry.com. They've got all the information about what leaves the collection and what stays <3

Thank you again for your support, kindness and for being part of the UNWIND journey. Customers like you are the reason we do what we do.

Lots of love,
Lisa Romee

Rated 5 out of 5 stars

2nd time purchasing - great quality!

I’m so happy to have found this brand, they have great pieces for a fair price. I hope the earrings are as great as the rings!

14 May 2026
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Reply from UNWIND Jewelry

Thank you so much for your kind words and for coming back to shop with us again! <3 Enjoy your new pieces ✨

Rated 5 out of 5 stars

Great service

Great service, loved the necklaces!

19 March 2026
Unprompted review
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Reply from UNWIND Jewelry

Hi Felix, thank you so much! We are happy when you are happy. Enjoy the necklace, it looks great on you.

Rated 5 out of 5 stars

Great shop in a nice location

Great shop in a nice location. Nice service and was able to buy a nice present for my girlfriend. Will definitely come back

23 March 2026
Unprompted review
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Reply from UNWIND Jewelry

Hi Menno, thank you for your lovely review. Happy wife, happy life! Hope she loves it.

Rated 5 out of 5 stars

Awesome store

Awesome store! Bought something nice for my boyfriend!

25 March 2026
Unprompted review
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Reply from UNWIND Jewelry

So happy to hear this, thank you so much. Hope your boyfriend loves it just as much and hope to see you again soon!

Rated 5 out of 5 stars

Absolutely love the items

Absolutely love the items, the quality is amazing and the designs are so beautiful + everyone is so sweet! 💛

11 March 2026
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Reply from UNWIND Jewelry

Thank you so much for your sweet words! So happy to hear you love the designs and quality. This means a lot to us <3

Rated 5 out of 5 stars

Highly recommend!

Thus far I have bought 3 rings from Unwind; the first when I visited Amsterdam, the next two ordered online from Unwind. All good experiences, and I love my rings. ("Artistic" and "Cosmic"). Thank you!

21 February 2026
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Reply from UNWIND Jewelry

So happy to hear you love your rings, especially artistic and cosmic. Enjoy wearing them and thank you for being part of the UNWIND community <3

Rated 5 out of 5 stars

The best waterproof jewelry!

I am so happy the international shipping, particularly to the USA was made cheaper! This is my favorite waterproof jewelry brand, and has been ever since I came across the stand at a market during my study abroad in 2022. All the pieces are well made and gorgeous— I always receive compliments whenever I wear them. I have sensitive skin, but none of the pieces have ever bothered me, even the earrings. The shipping was fast, and the pieces came carefully packaged. I've ordered from other waterproof jewelry brands, but none of them seem quite as well made or quite as careful in design as my UNWIND pieces. I could not recommend them more! So happy to watch the brand grow since I first came across it :)

29 January 2026
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Reply from UNWIND Jewelry

Thank you so much for this incredibly kind message. Reading this truly means the world to us <3

It’s extra special to hear that you first discovered UNWIND at the market back in 2022 and have been part of our journey ever since. Seeing the brand grow together with customers like you is exactly why we do what we do <3

We’re also really glad to hear the shipping to the USA and packaging met your expectations. We’re continuously working on improving every part of the experience (hoping to make it even smoother in the future!)

Thank you again for your trust and support. It truly means everything to our small team.

With love,
Team UNWIND

Rated 5 out of 5 stars

Simple process, beautifully packaged

The ordering process was simple and straightforward. Shipping was smooth and fast. The item arrived beautifully packaged. I’m very satisfied and would definitely order again.

9 February 2026
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Reply from UNWIND Jewelry

Hi Burcu,

Thank you so much for your kind words. We’re so happy to hear that your experience felt smooth and special <3

We put a lot of care into every detail, especially the packaging, so it means a lot that you noticed.

Enjoy your UNWIND piece, and we would love to welcome you back again soon 🤎

Love,
Team UNWIND

Rated 5 out of 5 stars

Finally Outstanding piece of art

I searched lots of shops in amsterdam but this one caught my eyes the most, you can see how she pours her love into these pieces. Love it. I´ll keep buying from this brand

7 January 2026
Unprompted review
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Reply from UNWIND Jewelry

Thank you that means the world to us! <3

Rated 5 out of 5 stars

Beautiful designs and amazing quality

I bought a ring at a market this summer and got so many compliments on it! Then, while casually walking around, I found myself in front of the UNWIND store in Amsterdam and spontaneously decided to come in 10 minutes before closing and got myself another ring and a pair of earrings. Beautiful designs and amazing quality, more pieces to come for sure ❤️

6 December 2025
Unprompted review
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Reply from UNWIND Jewelry

We love hearing that your first UNWIND piece found you at a market and then led you to our boutique in Amsterdam. So happy to hear you are loving the designs and quality. Enjoy your rings and earrings, and we cannot wait to welcome you back ✨

Rated 5 out of 5 stars

I love this brand

I love this brand! The designs are wonderful and the store in Amsterdam is lovely. I will definitely visit again. The customer service is excellent, they respond so fast and arevery helpful.

10 December 2025
Unprompted review
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Reply from UNWIND Jewelry

Thank you so much for your lovely words. Our team always does their best to help as quickly as possible, so it means a lot that you noticed. We can’t wait to welcome you back soon. ✨

Rated 4 out of 5 stars

Modern and beautiful design of great quality

Modern and beautiful design, and great quality. This is the third time I buy from Unwind.

I would like to suggest including an additional bigger small ring to the necklace to ease putting it.

24 November 2025
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Reply from UNWIND Jewelry

Thank you so much for your kind words and for being such a loyal customer. We truly appreciate that this is already your third purchase at UNWIND! <3

Thank you also for your helpful suggestion regarding the ring on the necklace. We truly value this kind of feedback and will definitely take it into consideration for future designs.

We hope to welcome you again soon.

With love,
Team UNWIND ✨

Rated 5 out of 5 stars

Love every piece

Love every piece, great quality! Delivery time was so fast!!!

24 November 2025
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Reply from UNWIND Jewelry

Thank you so much for your lovely review. We are so happy to hear you love the pieces and that the delivery was fast. Enjoy wearing your jewelry and hope to see you again soon <3

Rated 5 out of 5 stars

Super nice jewelry and very fast…

Super nice jewelry and very fast delivery!

24 November 2025
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Reply from UNWIND Jewelry

Thank you so much for your lovely review. We are so happy to hear that you love the jewelry and that your order arrived quickly. Enjoy wearing it.

With love,
Team UNWIND

Rated 5 out of 5 stars

I ordered my Amsterdam Canal Boat House…

I ordered my Amsterdam Canal Boat House necklace and earrings from the UK and they came so quickly and they were so stunning. They are so delicate and beautiful. And I'm so happy that they are also waterproof. I love them and I will be wearing them everyday as a reminder of my beautiful memories in Amsterdam. I also appreciate how the owner of the company personally sent me a thank you email. Such a lovely touch! ;)

18 November 2025
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Reply from UNWIND Jewelry

Dear lovely,

Thank you so much for this beautiful review. It truly made our day! And how special that you noticed the personal thank you. That makes it extra meaningful for us too. Thank you for your support and for being part of the UNWIND family.

With love,
Lisa Romee

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