Travelis Reviews 

I rarely leave negative reviews, but my experience with Travelis has been extremely disappointing.

I booked flights from Budapest to Kirkenes and purchased prepaid checked baggage during the booking process. Later, on 30 June 2026, I contacted Travelis again and purchased an additional checked bag. In total, I paid NOK 1,485 for three prepaid checked bags.

A few days before departure, I logged into the airline's booking system to verify that everything had been correctly registered. To my surprise, I could not find any checked baggage attached to my reservation.

I immediately contacted Travelis. The customer service representative assured me that everything was in order and that all baggage had been successfully added to my booking.

Fortunately, I decided to verify this information directly with Finnair. Finnair confirmed that no checked baggage had been added to my reservation.

I contacted Travelis again. Only then was I informed that the baggage could not be added after all and that I would simply receive a refund. Their solution was that I should purchase baggage myself at the airport.

Finnair later explained that because the final leg of my journey is operated by Widerøe, prepaid baggage cannot be added for this type of itinerary. This raises one obvious question:

Why was I able to purchase prepaid baggage on two separate occasions if the service could not be provided?

What disappointed me the most was the customer service. The representative I spoke with was, in my opinion, neither helpful nor solution-oriented. Instead of trying to resolve the issue, I was left with the feeling that I had to solve a problem that was not of my making.

I am travelling with two young children. Had I not personally checked my booking and contacted both Travelis and Finnair, I would most likely have arrived at the airport believing that everything had been properly arranged.

This experience has seriously damaged my confidence in Travelis. Customers should be able to rely on the information provided by the travel agency, especially after paying for additional services and receiving confirmation that everything has been correctly booked.

I sincerely hope Travelis improves both its internal procedures and its customer service. Unfortunately, based on my experience, I cannot recommend this company.

Based on my experience, this company does absolutely nothing to help when there is a problem with your flight. In my case, after the airline changed the flight, Travelis did not process the refund properly until they forced me to agree to their administrative fee. Only after that did they start the refund process — and getting the refund directly from the airline was not possible because the booking was made through them.

After that, they continued holding my money for a month more until I contacted the payment service and made it clear that I was ready to escalate the case further, including to consumer protection authorities.

In my opinion, their business model seems to rely on a percentage of customers giving up and never receiving the full value of their tickets back when something goes wrong with a flight.

Another important warning: whenever possible, pay directly with your own card, not through third-party payment systems such as Trustly. If you pay by card, you may still have the option to dispute the transaction with your bank. But if you pay through a payment service, your bank may be powerless to reverse the transaction, even if the company behaves unfairly.

I strongly recommend avoiding Travelis completely.

Payed 6€ extra because I used a credit card. They were good at hiding the cost, didn't see it until the payment was through and of course you can not revoke it

You should never have to pay them to get your money back in the event of an involuntary cancellation. It is illegal to charge a commission for that—at least in Europe. File a complaint with the Consumer Council.
Under Article 8 of EU Regulation 261/2004 and the CJEU ruling of January 2026, passengers are entitled to a full refund of the original amount, without any deductions, when an airline cancels a flight.

Worst travel agency I have ever had to deal with. We called over 2 months before our flights to ask about the very short transfer time. They said that rebooking the first flight would be very expensive. So we asked if it was better to just book a new separate flight for the first distance. The travel agent said that would be best. Then we call back 2 weeks before the flight and are told that if we don’t show for the first flight our entire trip is cancelled, both ways. We then tell that the travel agent suggested that we book the separate flight and they just transfers the call to that agent. He just says he has never said anything about this and that we must have misunderstood. He then proceeded to talk over us time and time again and then at the end just hung up while I was still talking.
I have never met such unprofessional customer service and will never use this crap agency again. I suggest everyone stay far away from them….

Go to the Bank and have them claim the money if they do not refund you.

WARNING!!!

Travelis will also charge 795,- kr to refund your money during the middle east conflict.

Qatar airlines refunded 100% to Travelis so the company try to get away with stealing your refund!
This fee is too high and not legal.

Cancelled flight.
CPH-DPS 2way, operated by Qatar Air.

Tickets costs 17606,- DKK
Amound refunded 15818,- DKK

1788,- DKK missing !

No explanation recieved.

Contacted Travelis, got explained about Service Fees and unrefundable luggage fees.

SCAM SCAM SCAM

I know for a fact Qatar Airwais REFUNDS FULL AMOUNTS.

NEVER TRAVLIS SCAM COMPANY AGAIN !

Unfortunately, I find that this travel agency does not take its customers seriously. After my flight was cancelled, I received no assistance with rebooking from the agency, which is normally expected in such situations. The airline arranged a new booking, but it later disappeared from the system.

When I contacted the travel agency for help, I was instead offered assistance with rebooking – but only for an additional fee. This feels highly unprofessional and not customer-friendly, especially in an already stressful situation.

I expect a travel agency to take responsibility and support its customers without extra charges when issues like this occur.

Illegal service charge when flights are being cancelled. Terrible service. Still haven’t received my refund. I regret using this agency.

Better to purchase a ticket from Airlines.

We booked flight tickets through Travelis, but our trip was subsequently cancelled by Turkish Airlines.
Turkish Airlines has confirmed in writing that we are entitled to a full refund without any deductions.
Despite this, the agency has insisted that we must pay an “agency fee” of 795 DKK in order to receive our refund. At the same time, we have been referred back and forth between the agency and the airline.
We have been in repeated phone contact over several days without reaching a resolution. Unfortunately, our experience is that the case is being unnecessarily delayed without any concrete action. Over the past three days, we have had numerous phone conversations with Travellis, where we have received inconsistent information and no proper acknowledgment that the cancellation was initiated by the airline. In addition, our most recent calls were terminated from their side, and subsequent calls from our number have not been answered. When calling from a different number, the call was answered.
We have therefore been forced to escalate the matter and are still awaiting proper handling in accordance with EU Regulation 261/2004.
Our recommendation is to be very cautious regarding refund handling when booking through this agency.

Never order through this site (Travelis). The flight was canceled due to their problems but they did not refund my ticket full money.

Worst service and total rip off!! We ordered tickets to India and then Turkish airways made a schedule change and the transit was now longer than before and there was another option for the transit that would make it shorter and they wanted me to pay 495 kroner (50 eur) to change it to the best option.. then we got a message Turkish Airway from that our flights to India are cancelled due to the war and we could get a refund or reschedule. Our trip was is 2 weeks and then went for the cancel to buy new tickets. The comes an email saying you can cancel and it’s going to cost you 895 kr (90 EUR) per person in service fees!! Total lost from this was 1790 KR (180 EUR) WTF FOR!!! This is an unforeseen circumstance and out of our hands but they took advantage!! Don’t use these people!!

If your flight is canceled they will make you pay 70$ to refund you. Never use this site but directly from airlines site.
Me and a group are trying to take down this scamming company. You can help by leaving bad reviews.

Worst service and total rip off!! We ordered tickets to Japan and then Qatar airways made a schedule change and the transit was now longer than before and there was another option for the transit that would make it shorter and they wanted me to pay 495 kroner (50 eur) to change it to the best option.. then we got a message Qatar Airway from that our flights to Japan are cancelled due to the war and we could get a refund or reschedule. Our trip was is 2 weeks and then went for the cancel to buy new tickets. The comes an email saying you can cancel and it’s going to cost you 895 kr (90 EUR) per person in service fees!! Total lost from this was 1790 KR (180 EUR) WTF FOR!!! This is an unforeseen circumstance and out of our hands but they took advantage!! Don’t use these people!!

We booked tickets through Travelis and even bought the supreme support package (total scam, they do not offer any extra services). Due to unforseen circumstances we had cancel our flight. We spent hours in line trying to get through to their customer service (they do not answer emails). From the airline we were told in writing that we were entiteled to a full refund. However, Travelis refused to refund any money. We learned an expensive lesson.

I did not receive any email or message to confirm the booking.

Immediately after the booking (around 22:00) I noticed a mistake but the customer service was closed and in the website I could not cancel or change anything without loosing the full cost. First thing in the morning I called and they couldn't neither cancel the flight and refund the money (the reason is because midnight was passed - however less than 24 hours have passed and when I tried to change, the customer support was closed and not answering) neither change any options to the flight like adding a luggage. Completely useless. Not worth paying extra having this "agency" - flying companies are more useful and supportive than this "agency".

I just got scammed by travelis since I booked a ticket that was canceled due to war in Iran witch has nothing to do with me, I was told that iam able to receive a full refund where they deduct 89 euros from the payed price, for abseloultly no reason, I was left with no choice but to receive that because Turkish airlines were not willing to help either, and told me to call this awful agency. The ticket gets canceled due to a war and I have to get scammed 89 euros fee for no reason. Never ever using them to book flights ever again, don't do it if you're reading this. There should be exceptions for when a costumers flight gets canceled due to war and for when a flight I canceled by the costumer willingly. Scam agency.

I ordered a trip with a flex ticket, but the support denied me changing the trip as described in their ToS because of "unexpected airport charges".

I believe this was a lie and a scam. Cannot recommend travelis.