Sembo Norge Reviews 

Jeg måtte gjøre en endring av flybilletten min. På grunn av situasjonen i Midtøsten var dette, ifølge reiseselskapet, vanskelig å få gjennomført. Etter flere telefoner med mindre gode opplevelser, hvor jeg gjentatte ganger fikk beskjed om å ringe tilbake nærmere avreise, kom jeg til slutt i kontakt med Arturo.

Han var svært hyggelig, profesjonell og løsningsorientert. Selv om billetten fortsatt ikke kunne endres der og da, tok han eierskap til saken og ønsket å følge den opp personlig for å sikre at alt ble ordnet når tidspunktet var riktig. Det ga meg stor trygghet, og jeg satte virkelig pris på den gode oppfølgingen og den serviceinnstillingen han viste.
Tusen takk Arturo! :)

I needed to make a change to my flight ticket. Due to the situation in the Middle East, I was told by the travel company that this was difficult to arrange. After several phone calls and less-than-satisfactory experiences, during which I was repeatedly advised to call back closer to my departure date, I was finally connected with Arturo.

He was extremely friendly, professional, and solution-oriented. Although my ticket could not be changed immediately, he took ownership of my case and offered to personally follow it up to ensure everything would be taken care of when the time was right. This gave me great peace of mind, and I truly appreciated his excellent customer service and commitment to helping me.
Thank you so much Arturo! :)

Avoid this company! Our flight was cancelled. I contacted airline and they told! Contact directly Sembo. Sembo is not take any responsibility and blame airline.
Flight passengers have right with EU regulations and Sembo is not following them. So I will transfere this case to European customer centre and they can take this case to handle.

I am extremely disappointed with Sembo’s customer service.

I purchased airline tickets worth more than $6,000 through Sembo. Unfortunately, I made a minor typo in one passenger’s first name – a single incorrect letter. When I contacted Sembo for assistance, they refused to help with the correction.

What made the situation even more frustrating was that the airline indicated that changes should be handled through the booking agency, since the tickets were purchased via Sembo. Despite this, Sembo would not assist in resolving the issue.

As a customer spending thousands of dollars on a booking, I expected much better support. A simple name correction should not become such a major problem. When I asked about possible solutions, I was met with unhelpful responses, and when I inquired about a refund, I was told it was not possible under their policy.

Overall, my experience with Sembo has been extremely disappointing. I felt unsupported throughout the entire process and would not recommend this service to others. If something goes wrong with your booking, do not expect much help from customer support.

Absolute scammers.

I paid extra for a rebookable ticket specifically because I needed flexibility for my return date. When the time came to change it, Sembo told me this was “not possible” because I had already used my outbound flight. That completely defeats the entire purpose of paying around €80 extra for a flexible ticket.

If the flexibility disappears the moment you use the first flight, then what exactly did I pay for?

To make matters worse, the customer service was terrible. I waited an unreasonably long time on the phone only to receive zero real assistance and rude, dismissive behavior from their representative.

Because of this, I effectively lost my return ticket and now have to spend even more money on a completely new one.

Disgusting experience. Avoid.

I was littel sceptisc before I called because my experience was not good with other agencies. But the young boy who attended med , seems to very helping , he was calm ,not in hurry . He guided me propery , explained things very clear and it helped med to reshedule my trip . very thankfull for helping me . Would like to book my next trips also witg Sembo due to good service .

I was directly cheated in relation to the hotel. A package trip to Istanbul was promised / bought where the hotel was supposedly a 5 star hotel. But when we arrived it was in a ghetto side street and was supposedly a 2 star hotel according to the hotel itself on site. It was dirty and downright dank the hotel reception was not staffed half the time and when it was it was by non English speaking local people in hoodies and with shady behavior. It was the worst experience in our lives!!! Never book from Sembo!!!

Today, I’ve contacted Malaysia Airlines and Qatar Airways regarding my case and both told me that this is my travel agent job and Sembo have never try reached them or request anything.
It shows that Sembo have not do their job. I’ve send many emails to Sembo without answer. The only anser I got is “we waiting”!!! PLEASE DO NOT BOOK WITH THIS TRAVEL AGENT unless you want to experience bad service!!!

Im calling Sembo and waiting on the line for more than 60 minutes and the line automatically hang up.
I advise to all who read this review DO NOT book with SEMBO if you don’t want to experience this kind of service..trust me, you will regret!

To Sembo,
You previously stated that you were awaiting an update from Malaysia Airlines (MH). Please be advised that Malaysia Airlines (MAG) officially confirmed on 1 March 2026 (updated 7 March 2026) that all flight operations to and from Doha (DOH) are suspended due to the closure of Middle East airspace.
My flight MH9051 is a codeshare flight operated by Qatar Airways. Qatar Airways has also officially suspended all commercial operations and has issued a full refund waiver (Waiver Code: COMMQ157) for all passengers traveling through 15 March 2026.
As the "Marketing Carrier" (the airline that issued my ticket), Malaysia Airlines has now authorized travel agents to process involuntary refunds because the flight service is operationally unavailable. I do not accept further delays based on "waiting for updates." Both carriers have publicly declared the suspension. If this is not processed within 48 hours, I will be forced to initiate a chargeback with my bank for "Services Not Provided" and file a complaint with the Norwegian Travel Complaint Board (Transportklagenemnda).

As per the official travel alert issued by Qatar Airways on 5 March 2026, all flight operations are temporarily suspended due to the closure of Qatari airspace. The airline has officially stated that passengers with travel dates between 28 February and 15 March 2026 are eligible for a full refund or a complimentary date change.
So i have rights to cancel and receive full refund but why sembo ask me to wait? This is not right!

Bestillingsnummer: 3866736
Tried to call Sembo Norge but the number can’t be reached. Sembo sweden never take the phone. Qatar airways already posted on official website about full refund for flight up to 15 march 2026. Since i booked via Sembo then I need to contact them. But they will never answer you.send mail 3 times without answer. Please guys use Norwegian agent that will take your call even at night

Very satisfied with the service, especially with the person who handled my case, Freja. She was very helpful and responded promptly to my requests.

One of the worst travel agencies, There is not rebooking, refund or any tax back from this Sembo. I have traveled alot but never experience so bad service from them, even i paid extra permium service and thats useless.
Is literally like a scam. Be aware guys.

I got just good help of Arturo to rebook my ticket via serviceline of Sembo. The communication was clear and efficient and I am very happy with the experience this time.

Perfect experience

Worst ever! Booked last night with wrong dates and less than 12 hours contacted them for help to change dates. And they say you have to pay a fee for any help with this I paid the fee and was told nope we can’t do anything. Contacted pegasus airlines that tell me no the travel agency has to do so. And that they permitt change with a fee payment. Contacted sembo again and they keep saying the same. And sending us back and forth. Never again sembo!

Sembo do not answer mail. We have received wrong pickup time for hotel transfer to the airport. The pickup is tomorrow 13:50 at the hotel, but the plane lives at 13:50. The case number are 3731365

Sembo really surprised me in a good way . I entered the wrong name and expected to hear that nothing could be done and that I would have to buy a new tickets, but they actually helped me fix it. It did cost something, but it was still cheaper than buying new tickets, so it felt like a relief.

They don't deliver the services they offer, they stop collaborating with airlines without prior notice, they only refund money if you call repeatedly, they don't answer emails, they scam people. I don't recommend buying through them. When you call, they save your number and then never answer because they know it's to demand they fulfill the promised services.
Yes but you forgot to said, i didnt ask to get money back, i paid a insurance with you to change dates and one month before i call and you told me we can change dates 3 days before the flight , but when i call 2 weeks later you stop colaboration with the airline with out let know to the custumers … thats still money, you refund the money from the insurance after 2 weeks and because i call, you didnt answer the mail in 9 days and the company save my phone number to dont answer never again…

The service provided by Andrea was excellent. Even SEMBO has some tricky ways to make you pay ( service package ) to be able to arrange changes or requests in your booking, she was lovely and very helpful. So far I am NOT disappointed with the extra charge but f the service package as it came handy when I requested to add a pet in cabin, which surprisingly was cheaper than the airline fares.
Thank you very much to Andrea!

“I received quick and helpful assistance from Arturo, who made the rebooking process smooth and easy. Excellent service – thank you!”

Excellent customer service !
My request was dealt with promptly and professionally by Arturo, who was very helpful and polite

I want to thank the agent who assisted me with rebooking my plane ticket. She was very helpful, easy to talk to, and made the whole process smooth and hassle-free. I truly appreciated her patience and efficiency. Everything went well, and I’m grateful for the great customer service!

I would give zero stars to Sembo if that were an option. After my flight was cancelled by the airline, I was offered a replacement ticket — but the only available option was six days after my original departure date. When I explained that this was not acceptable, I was told I would have to pay for alternative flights myself.
Unfortunately, this experience was very disappointing. I would advise others to consider different agencies to avoid similar issues.