Thorncroft Clematis  Reviews 

1,474
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and health of the plants, often noting they are stronger and larger than expected. Reviewers frequently highlight the careful and robust packaging, ensuring plants arrive in excellent, undamaged condition. The ordering process is described as easy, with excellent communication and prompt delivery. People also appreciate the helpful customer service and the detailed information provided, making them confident in their purchases. Many consumers express strong loyalty, planning to make future purchases and recommending the company to others.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently praising the health and robustness of... See more

Quality

Customers consistently report high satisfaction with the quality of plants received, often describing them as... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward. Customers... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was a problem with my delivery address (purely my fault) and my items were returned to the company. After failing to make contact wirh me, after several weeks they tried again and I was able to... See more

Rated 5 out of 5 stars

Brilliant service Heather was most helpful when I phoned to order she was most caring. Plants have arrived in top condition 👍husband who was a qualified gardener now retired. He is very pleased wit... See more

Rated 5 out of 5 stars

I have purchased over a dozen clematis from Thorncroft and this purchase has maintained the superb standard. Arrived in excellent condition. The difference between Thorncroft and garden centre plant... See more

Rated 5 out of 5 stars

Superbly packed so arrived in tip top condition, look like lovely healthy plants. More expensive than many others but absolutely worth it. Some of the big companies could learn a lot methinks.


Company details

  1. #3 of 49 best companies in Nursery
  2. #3 of 45 best companies in Flower Delivery
  3. #3 of 35 best companies in Flower market
  4. #19 of 190 best companies in Garden centre
  5. #1 of 16 best companies in Gardener
  6. #2 of 14 best companies in Garden Allotment

Written by the company

We are a Multi-Award Winning Mail Order Clematis & Climbing plants specialist. We have 12 x Chelsea Flower Show Gold Medals plus dozens of other medals and we were once also named as the 'Best Mail Order Clematis Specialist' in an independent survey. Our small team aim to provide the the best clematis & climbing plants along with great customer service for our customers and all with a personal touch. At Thorncroft Clematis we stock over 400 different clematis & climbing plants, they are sold to you as mature two year old plants which are mostly grown in a 3 litre pot and we send them out all year round. Although we are a Mail Order company we do have some open days each year which will be advertised on our website and through our social media and email marketing platforms. You can also collect orders onsite by ordering through our website and selecting Click & Collect at the checkout. Collection day is Friday. Our clear and easy to use website is secure for your peace of mind when online ordering and we are always happy to give great aftersale support and advice when needed. Our sole aim is to have happy customers with beautiful Thorncroft Clematis & Climbing plants in their gardens. We wish you good health & Happy Gardening! Team Thorncroft


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,474)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well packaged beautiful plant

Website described the plant I wanted and it was in stock. It was delivered as promised on time. The condition was excellent. Very well packaged and the plant was fresh, with healthy leaves and beautiful flowers. There were clear planting instructions, and it was a pleasure to plant it.

15 June 2026
Rated 5 out of 5 stars

I ordered two clematis plants on the…1 /7 2026

I ordered two clematis plants on the 1st of the month my delivery came on the 3rd i cant believe how quick they came the plan ts were well packed ,when i opened the boxes the plants were bigger than i thought they were lovely plants also i was kept uptodate all the time about delivery i can highley recomend this company .

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely healthy plant

The company did really well - a lovely healthy plant arrived on time. I planted it just as instructed.

But, a couple of days later, our tortoise totally flattened it. I am hoping it will produce new shoots from under the soil - I have erected tank traps all round it!

10 June 2026
Rated 5 out of 5 stars

This is the second time I have…

This is the second time I have purchased from Thorncoft Clematis, having previously purchased a Honeysuckle. This time I purchased a Dropmore Scarlet Honeysuckle which arrived well packaged and the plant itself was looking very healthy. It has not been in the ground long yet, but if the other one I purchased a few years back is anything to go on, this one will be perfect.
Communication was brilliant, as was overall dispatch & delivery time.
Would definitely purchase from Thorncroft again.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order and plants are very…

Easy to order and plants are very healthy and good sizes. Communication good and prompt delivery. Fantastic variety to choose from. An issue with the delivery company was sorted and resolved by Heather and Gertie immediately. Highly recommend Thorncroft. Thank you.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality, sercie and value

Delivery was prompt, the clematis was packed decurely and arrived in excellent condition. Really healthy looking plant of a good size. Planted in a large container and already growing and has 6 flower buds. I will definitely order again when I'm ready for another clematis.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great plants & customer service

Received my plant shortly after ordering and was kept informed about every single step from ordering to delivery. The plant arrived safely packaged and in great condition. Thorncroft Clematis were also extraordinarily helpful when I had a question about pruning my new clematis. I followed their advice and can already see fresh new growth after just a few weeks. I would definitely recommend ordering from Thorncroft Clematis if you‘re looking for top quality plants and great customer service.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful team

There was a problem with my delivery address (purely my fault) and my items were returned to the company. After failing to make contact wirh me, after several weeks they tried again and I was able to arrange another delivery. They were so helpful and friendly and the plants were delivered successfully and look wonderful in my mum's garden! Thank you so much, Theresa

11 May 2026

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