The Psychic Tree Reviews 

12,661
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly and are carefully packaged, featuring gorgeous crystals, fragrant incense, and smooth ordering processes. People truly appreciate the beautiful items and helpful readings, noting that everything matches the online descriptions and brings genuine satisfaction. However, some customers also noted issues with extended delivery delays during busy holiday periods. A few people experienced poor quality items, receiving chipped or cracked stones, and products that felt cheap or synthetic. Additionally, a few reviewers felt disappointed by generic readings or incorrect items received due to packaging mistakes.

What people talk about most

Quality

People report ambiguous experiences with quality, as customers frequently praise the beautiful crystals,... See more

Delivery service

Customers consistently note positive experiences with delivery service praising fast shipping times and... See more

Order

Clients share positive opinions on order experiences, noting that the ordering process is easy and items... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with helpful recommendations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also ha... See more

Rated 5 out of 5 stars

I had a picture email reading with Phoenix. It was spot on in identifying what has been going on and gave me reassurance in what is to come and what I need to work on to make that happen. Phoenix is v... See more

Rated 5 out of 5 stars

I purchased black tourmaline point and quartz point crystal recently and they are both beautiful. Can't see how to review on their site and couldn't do it from email that asked for review so putting i... See more

Rated 5 out of 5 stars

Brilliant customer support. I'm just getting into crystals so brought the healing starter pack, to get an idea of what is good for me. Unfortunately one of the crystals was chipped and one was missing... See more


Company details

  1. Hobby shop
  2. also in
  3. Aromatherapy Supply Shop
  4. Candle shop
  5. Flavours, fragrances and aroma Supplier
  6. Incense Shop
  7. Natural Stone Supplier

Written by the company

Buy Healing Crystals, Scented Candles, Incense, Essential Oils & Jewellery personally selected by our team at The Psychic Tree, The UK's No.1 Spiritual Store. Order before 5pm for next day delivery and if you spend more than £20, postage is absolutely free!


Contact info

  • Unit 8 Chapel Park, Stadium Way, Sittingbourne, Kent, ME10 3RW, SITTINGBOURNE, United Kingdom

  • thepsychictree.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(12,661)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Whenever I need a crystal

Whenever I need a crystal, I always come here. Prices are great. I’ve just recently bought a aventurine apple
It is beautiful to look at it. It’s so nice. I’ve bought my sister One.


14 September 2026
Unprompted review
Rated 4 out of 5 stars

Thrilled with my heart chakra trio…

Thrilled with my heart chakra trio bracelets until on the second time I wore them one of the bracelets caught on my jumper and the bracelet fell apart on the floor scattering the crystal chips..So dissappoointed..

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Product quality poor or fake ?

Ordered twice now the Palo Santo sticks did not light / refunded
Ordered for friends mookaite worry stones , they came chipped and look like painted pebble stones
fluorite points all seconds , chipped , cracked and polished with damage
I’ve sent pictures and asked for this lot to be returned on their postage for a full refund.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

​I purchased the black obsidian stone…

​I purchased the black obsidian stone bracelet along with the anti-negativity and protection tumble stone pack during a time when I really needed extra support to deal with surrounding negative energy.
​As soon as they arrived, I put the bracelet on immediately and kept the tumble stones in my pockets throughout the day. Honestly, I felt a noticeable shift in the energy around me almost right away and wearing the bracelet continuously ever since. Whether it’s a happy coincidence, mind over matter, or the natural power of the stones, it genuinely feels like it works. I’m extremely happy with this purchase—it absolutely does what it says on the tin. Highly recommend to anyone looking for a little extra protection and peace of mind!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny …

I have had 3 orders from the psychic tree, each order of smudge sticks have been fragrant and worth the money. I have also ordered 2 incense burners. Love this online shop. The ordering process is easy they arrived in a timely manner and the quality is second to none

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy Camper

I purchased black tourmaline point and quartz point crystal recently and they are both beautiful. Can't see how to review on their site and couldn't do it from email that asked for review so putting it here. Very happy with my products and would definitely shop again and recommend products .

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy with my purchases

Very Happy with the info on shop site. Helped me choose well, and the crystals I have bought are beautiful, clear and well presented with ifo guides.
Delivery was quick and well wrapped.
Highly recommend 👌

24 June 2026
Rated 1 out of 5 stars

Scam company sending broken…

Scam company sending broken crystals.Waste of money and energy

19 June 2026
Unprompted review
The Psychic Tree logo

Reply from The Psychic Tree

We’re concerned to see this review, particularly as we have been unable to find any record of an order from you on our system.

We take reports of damaged items very seriously and would always offer assistance if a customer contacted us about an item arriving damaged. However, without any record of a purchase, we’re unable to verify or investigate the claims made in this review.

We also strongly dispute the description of our business as a “scam company”. We are a genuine business and take great care in sourcing, packaging and supplying our products.

If you have placed an order with us, please contact us with your order number so we can verify your purchase and investigate the matter properly.

Rated 5 out of 5 stars

I'm so thrilled that I found this company ✨️

I'm so thrilled that I found this company!! I ordered 6 different raw and tumbled stones/crystals and they're beautiful!! I'm very pleased as several had the description cards available as well as a picture. I will definitely recommend your company to anyone looking for high quality, genuine products! Thank you!!❤️‍🔥💫✨️

26 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look