tomsstudio.co.uk Reviews 

62
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, finding them practical, stylish, and a pleasure to use for various tasks. Many highlight the smooth writing experience and how comfortable the pens feel to hold. People also frequently commend the fast delivery and the careful, attractive packaging, often noting the pleasant surprise of a complimentary tea bag. Reviewers frequently highlight the excellent customer service, noting the staff's helpfulness and quick resolution of any issues. Many express strong loyalty, often making repeat purchases and recommending the company's diverse range of high-quality pens and accessories to others.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing their love for the pens and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, highlighting their beautiful... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the promptness and speed of... See more

User experience

Customers consistently note positive experiences with user experience, with many loving the products and... See more

Order

Clients share positive opinions on order, with many reviewers finding the website easy to use and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a couple of pens and some ink - when my order arrived one of the pens were missing. Reached out to customer services who had a new pen sent out to me right away. Customer services were supe... See more

Rated 5 out of 5 stars

Absolutely beautiful pens. I have 2 of the Fieldmouse and 1 Lumos, and I use them all of the time. They last for ages once filled up and write beautifully. The Fieldmouse is so convenient, I keep it o... See more

Rated 5 out of 5 stars

I love my wren pens. This purchase was for my second and third. As somebody who struggles with dexterity after a stroke, the weight and shape suit me perfectly and have helped me feel as ‘normal’ as... See more

Rated 5 out of 5 stars

I keep buying little extras from Tom’s while never having to replace pens anywhere else. I love my fountain pen for journalling, especially with the fine nib. I tried the flex, but it didn’t suit my... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(62)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pens to last a lifetime, superb design and quality

I love Tom's pens. I have a veritable collection now - maybe seven in total. They are super quality and I am gradually replacing all my low-quality, disposable pens wiith a small collection of pens I know I will be using for decades...

This time I bought the permanent marker which is fab. Double ended. Comes with ink. Beautifully and ecologically packed. Arrived in a few days.

I love these products so much and their eco-credentials are a massive bonus. Well constructed, beautifully designed, pens to last a lifetime.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant and wonderful…

Absolutely brilliant and wonderful pens, I tried the Wren and fell instantly in love! I now have a collection started with different colors of inks and it’s a complete joy to write and draw with these pens! This is a favorite, well worth every penny.

18 July 2026
Unprompted review
Rated 2 out of 5 stars

Missing product

I’ve ordered a number of times without issue, but this last order may be my last. It’s been 3 weeks since I placed my order and I’ve had several problems. The original order took 10 days to arrive, which is longer than the usual 5-7 days I’ve experienced, but not a big deal. However, the Ori permanent pen was missing from my order, and a bottle of ink had leaked. I reached out and after a couple of days, received an email stating that a new pen was requested and tracking information would be forthcoming. After a couple of days, I reached back out and was told that the new ordering system had some glitches and they would provide tracking as soon as possible. Three days later, I received a tracking notification, but when checking the link, it shows no movement for the past 6 days (since 3 days before they provided me the tracking link). I contacted them about this yesterday and have not heard back.

I love the products and have had positive experiences thus far, but maybe this is my sign that I have enough pens.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product (Wren refill set including ink) and prompt delivery. I would also say that the Wren pen (which I bought previously from a stationers not from Tom’s Studio website) is excellent - beautiful design, well made and writes well.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. Bought the lumos duo and the Highlighters. Delivery was fast and without problems.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Gotta buy them all 😬

As an early adopter of Tom’s pens I’ve bought several pens - biggest problem I’ve had is resisting the temptation to buy each and every offering! Now patiently (well not really!) waiting for a special edition Ori. The occasional hiccup over the years has been sorted quickly, with no fuss. I’ve enjoyed watching the company grow its impressive offering and maintain the integrity and quality of products and service.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

I love Tom’s studio and will order again and again.

I picked up the Wren at a local stationary store here in the US. I was fascinated by the felt tip design by Tom’s. It became on of my favorite pens. Since that day I have ordered twice straight from Tom’s in the UK. Reasonable delivery time. Trackable with the shop app. Packed well. No breakage even on glass jars. Very impressed with the company and the design. Just purchased the Lumos and the new felt tip permanent marker. Well done Tom’s. Definitely a great company. You should give them a try.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Tom's Studio is an extraordinary…

Tom's Studio is an extraordinary creator and purveyor of gorgeous and beautifully functional, SUSTAINABLE (!), writing and drawing tools! I'm addicted! Highly recommend!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I am in LOVE with my Tom’s pens

I am in LOVE with my Tom’s pens! I write often and I write a lot at each sitting. I cannot wait to pick up my Lumos or my Wren and get to work. The feel of the actual pen is lovely in my hand and I am proud to get to use it for my craft. I am obsessed with the way the pen glides across my papers and I am equally obsessed with the inks I have chosen.

My whole writing experience has been elevated to a new level with my new pens. I cannot recommend the quality enough!

Another bonus to the quality of the products is the care and attention to packaging, shipping, and customer service. Top notch company with a top notch product. I will be gifting these instruments to all my writer friends as the occasions arise. Thank you, Tom’s Studio!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Just too much fun

Just too much fun! And the pretty colors don't hurt 🤩
They shipped fast to the US, with no extra-charge surprises. This is my second Lumos; this one is a Field Mouse (the Blueberry), as I always need a pen, and now I have two!

29 June 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look