Ordered a couple of pens and some ink - when my order arrived one of the pens were missing. Reached out to customer services who had a new pen sent out to me right away. Customer services were supe... See more
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Any questions are answered quickly
Any questions are answered quickly. Shipment was rapid and without any problems.
Pens to last a lifetime, superb design and quality
I love Tom's pens. I have a veritable collection now - maybe seven in total. They are super quality and I am gradually replacing all my low-quality, disposable pens wiith a small collection of pens I know I will be using for decades...
This time I bought the permanent marker which is fab. Double ended. Comes with ink. Beautifully and ecologically packed. Arrived in a few days.
I love these products so much and their eco-credentials are a massive bonus. Well constructed, beautifully designed, pens to last a lifetime.
Excellent products
Excellent products, delivery and service. My pen will probably outlive me! And the ink selection is wonderful. Thank you.
Absolutely brilliant and wonderful…
Absolutely brilliant and wonderful pens, I tried the Wren and fell instantly in love! I now have a collection started with different colors of inks and it’s a complete joy to write and draw with these pens! This is a favorite, well worth every penny.
Missing product
I’ve ordered a number of times without issue, but this last order may be my last. It’s been 3 weeks since I placed my order and I’ve had several problems. The original order took 10 days to arrive, which is longer than the usual 5-7 days I’ve experienced, but not a big deal. However, the Ori permanent pen was missing from my order, and a bottle of ink had leaked. I reached out and after a couple of days, received an email stating that a new pen was requested and tracking information would be forthcoming. After a couple of days, I reached back out and was told that the new ordering system had some glitches and they would provide tracking as soon as possible. Three days later, I received a tracking notification, but when checking the link, it shows no movement for the past 6 days (since 3 days before they provided me the tracking link). I contacted them about this yesterday and have not heard back.
I love the products and have had positive experiences thus far, but maybe this is my sign that I have enough pens.
They produced what has become my most beloved pen
They produced what has become my most loved pen (the Wren). Got mine in brass. It is spectacular and so was the service and communication.
Great product
Great product (Wren refill set including ink) and prompt delivery. I would also say that the Wren pen (which I bought previously from a stationers not from Tom’s Studio website) is excellent - beautiful design, well made and writes well.
Great products
Great products. Bought the lumos duo and the Highlighters. Delivery was fast and without problems.
Gotta buy them all 😬
As an early adopter of Tom’s pens I’ve bought several pens - biggest problem I’ve had is resisting the temptation to buy each and every offering! Now patiently (well not really!) waiting for a special edition Ori. The occasional hiccup over the years has been sorted quickly, with no fuss. I’ve enjoyed watching the company grow its impressive offering and maintain the integrity and quality of products and service.
I love Tom’s studio and will order again and again.
I picked up the Wren at a local stationary store here in the US. I was fascinated by the felt tip design by Tom’s. It became on of my favorite pens. Since that day I have ordered twice straight from Tom’s in the UK. Reasonable delivery time. Trackable with the shop app. Packed well. No breakage even on glass jars. Very impressed with the company and the design. Just purchased the Lumos and the new felt tip permanent marker. Well done Tom’s. Definitely a great company. You should give them a try.
Fantastic pen and great staff
Fantastic pen and great staff.
I love my Lumos Pro. Simple to use, fill with ink, and swap nibs.
Excellent goods and a wonderful experience
I have ordered three different pens at different times from Tom's Studio. Each time has been an excellent experience, from speed of shipping (overseas) to to packaging and the high quality of the pens.
Tom's Studio is an extraordinary…
Tom's Studio is an extraordinary creator and purveyor of gorgeous and beautifully functional, SUSTAINABLE (!), writing and drawing tools! I'm addicted! Highly recommend!
Bought two lumos mini pens for my twin…
Bought two lumos mini pens for my twin sons aged 10. They love them and are enjoying testing out the different nibs. Great service and lovely package to open.
Fast delivery of a fine designed tool, thanks
As usual I promptly received my ORI in a nicely made up parcel. Not hidden taxes or transport fees.
I like Toms design - most of my used writing tools are now of Tom’s origin. My recommendation. What I’d like to get is a finer tip for ORI as permanent marker.
You have great products that are beautiful and reliable.
You have great products that are beautiful and work with precision. Your communication is excellent. I love doing business with you!!
I am in LOVE with my Tom’s pens
I am in LOVE with my Tom’s pens! I write often and I write a lot at each sitting. I cannot wait to pick up my Lumos or my Wren and get to work. The feel of the actual pen is lovely in my hand and I am proud to get to use it for my craft. I am obsessed with the way the pen glides across my papers and I am equally obsessed with the inks I have chosen.
My whole writing experience has been elevated to a new level with my new pens. I cannot recommend the quality enough!
Another bonus to the quality of the products is the care and attention to packaging, shipping, and customer service. Top notch company with a top notch product. I will be gifting these instruments to all my writer friends as the occasions arise. Thank you, Tom’s Studio!
Just too much fun
Just too much fun! And the pretty colors don't hurt 🤩
They shipped fast to the US, with no extra-charge surprises. This is my second Lumos; this one is a Field Mouse (the Blueberry), as I always need a pen, and now I have two!
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