tolltickets GmbH Reviews 

Happy with the service

Bought my vignettes for Austria, Hungary & Bulgaria at tolltickets.com. Already doing for a couple of years by the way.
Clear site, enough information. Quickly receiving the (digital) vignetten as a PDF in the mail.
Easy to pay via PayPal (in the future Ideal might be even better) and if I've seen it correctly, it's one of the cheaper sites tbh.

Speedy dispatch and delivery

Although I don't trust Trustpilot, I can recommend tolltickets as I have been using them for several years now, and found them to be very efficient, and will continue to use them in the future.

Easy to use, clear, reliable, great data validation.

Dont use! I dont recommend tollticket. First of all it only worked half the time. Secound there customer service are imposible to have a conversation to.

Third, if your device dont work, it is your fault have you will be charge 40 EUR for deactivation of the device.

Avoid them if You can!
I've written so many mail to complain about 80Euro added to my invoice, no answer, only AI silly stuff with no feedback.
Toolbox was having issues, so they sent a new one after 14 days to the wrong address, meanwhile they disabled the old one without preventing me so when I'm arrived to the payment gate I discovered it discussing with the person at the gate.
I still have to stay in Italy for 4 weeks and the new device is in one other country that to "customer service" (neither customer nor service fits) so I have to use the manual gate with summer lanes.
In addition today I've received the invoice for July commission fee (1.68 EUR, invoice 39260052480 for the curious) while the box is not working, so not used at all, and, in addition, credit card displays a debit transactions of 6.38 EUR.
No way to contact them, no way to indicate any issue without receiving and AI auto replay in German/English totally useless.
I've subscribed the service because was suggested by AUDI portal but I cannot understand how AUDI can do business with such company.
If possible, I would choose MINUS THREE stars not even 0.

Device is not working. They blame my car, but other devices in the same car are doing the job (e.g. Scandinavian one) Impossible to get somebody on the phone and when you mail Tolltickets, you always get the same "solutions" take the device in your hand and hold it outside of the car???? When you are mailing to the B2C department it's like you are talking to a chatbot, because the answers are always the same, and no solution given. worst customer service that you can find

⭐ 1/5

Very disappointing experience.

I placed my order, paid €22.90, and only afterwards received an email demanding an additional €100 deposit per device due to an unspecified “internal risk assessment.”

This significant extra charge was never clearly disclosed in the price list, during the checkout process, or in the contract before payment. Introducing such an important financial requirement only after the customer has paid is unacceptable and misleading.

I immediately requested that my order be cancelled and my payment refunded. Fortunately, the order was cancelled without further issues, but this does not change the fact that the purchasing process lacks transparency.

Customers should be informed of all mandatory costs before placing an order, not after their payment has already been taken.

I will not use this service again and cannot recommend it.

Easy to order through website with secure timely delivery.

Every time I have a trip in Italy the tool box has issues with Telepass gates, even if I keep the box outside the car in my hands. Once every two or three times is not read and beeps just after the gate.
Last surprise, they state that in any case, a picture of the plate is taken and the tool will be set.
Result, last invoice received on June 30th reported that on June 23rd I entered an UNKNOWN gate and exited in MILAN, debiting 91 EURO instead of 9.
Filled the contact form, the only way to contact that company, I received a prefilled, despicable AI answer, ignoring my request to fix the issue.
They promised to send me a new box (June 22nd), but, nothing happened.
2026.07.06 Update
No answer from customer support, nor for the claim neither fro the toolbox replacement, only some AI generated stuff referring to generic FAQs not even pertinent to my problems.

I got my first TollTickets in 2022. Once I finally received it in Italy it has worked fine. My first email to Tolltickets was about May 1st 2026 and I asked specific questions about getting a replacement device - still no answer. I ordered another in early May 12th 2026 with a 7 to 10 day delivery and it now June 7th still waiting for delivery. I sent a second email to Tolltickets about May 20th with no reply. Even though they claim to have sent it, DHL tracking shows no tracking information available after 4 weeks. They have stopped their phone customer service with the excuse they are too busy and have not replied to my first email for over 5 weeks. We are leaving Italy for an extended trip in 10 days and I have little confidence the device will arrive before we leave. I had to pay a 100 euro deposit for an item I my never receive and am dealing with a nonresponsive company.

AN UTTERLY HORRIBLE COMPANY, IMPOSSIBLE TO CANCEL THE TRANSPONDER, JUST KEEP TAKING YOUR MONEY EVERY YEAR, IMPOSSIBLE TO SEND BACK AS "CUSTOMS REJECT IT", ENDED UP HAVING TO PAY TO GET THESE PEOPLE OFF MY LINES

Service and simplicity

Good Website, particularly the FAQ, oder delivered on time.

Straightforward process for purchasing. Clear information.

This was the only system which allowed a Danish citizen (and perhaps several others) the ability to purchase a Telepayage solution for use on French and Spanish motorways (and others if you need them). Very little bureaucracy (especially concerning payments), easy ordering and swift dispatch. Thank you Tolltickets for a great experience after weeks of frustration with the other suppliers

The communication has been excellent.
Although I live in the Channel Islands, delivery of the toll box was made within a week.
Looking forward to my holiday without having to stop every time a toll comes up.