I haven't found a deal yet that actually works, working with companies like 02 then you contact 02 and they won't stand by the deals, why advertise them on the app? This is where totum should be pulli... See more
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I’ve gotten quite a few good discounts with TOTUM and looking back at my first few weeks after signing up, I had some issues with registration but their support team was supper friendly and fast regar... See more
Company replied
Great set of products included within the membership. I love the cashback card which offers both great supermarket discounts in a number stores as well as some major savings in Boots/Primark et... See more
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Don't subscribe! Majority of discounts don't work or are simply given in-store without anything from Totum. Other discounts are available everywhere else for free! I got 3 year subscription and wanted... See more
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Company details
Written by the company
Welcome to TOTUM, where we believe in incredible benefits to enhance your lifestyle. TOTUM is available to a huge range of learners from all walks of life! Students, professionals and apprentices can not only save with over 400 top UK brands, they can grab huge TOTUM+ benefits like TOTUM Age ID, Food & drink offers, worldwide discounts and more! Whether you're studying or at university, completing an apprenticeship, are a recent graduate, are a member of one of 100's of eligible professional organisations, you can benefit from TOTUM today!
Contact info
24 Hood St, M4 6WX, Manchester, United Kingdom
- help@totum.com
- totum.com
2.9
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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JUST BAD
Pretty bad. No deals to use, most retailers don't recognise it either. So far I think I've saved £12.50 in over a year. It cost me £30 for 3 years... Will just about get my money's worth 🤣
2 November 2026
Unprompted review
I'd like to express my sincere thanks…
I'd like to express my sincere thanks to the TOTUM Member Support team, especially Sumita, for the excellent service I received while verifying my student account as an apprentice.
I initially experienced difficulties getting my apprenticeship documents accepted through the standard verification process, which was quite frustrating. However, Sumita responded promptly, professionally, and with clear guidance on what evidence was required. Rather than receiving a generic response, I felt that my situation was properly understood and reviewed on an individual basis.
After I submitted my apprenticeship agreement and enrolment evidence for my Facilities Management Supervisor Level 3 Apprenticeship, the documents were reviewed quickly and my account was successfully verified without any unnecessary delays. The communication throughout the process was friendly, helpful, and easy to understand, making what could have been a complicated issue very straightforward to resolve.
I was particularly impressed by the speed of the response and the willingness to assist when my original documents had not been accepted automatically. It's great to see a support team that genuinely takes the time to help students and apprentices rather than simply directing them back to automated systems.
Thanks again to Sumita and the wider TOTUM support team for providing such efficient and professional customer service. The issue was resolved quickly, and I was able to access my student discount benefits without further problems. A fantastic support experience from start to finish that exceeded my expectations. Highly recommended.
29 October 2026
Unprompted review
Reply from TOTUM
Thank you for such a lovely review! We’re really pleased to hear that Sumita was able to help get your apprenticeship verification sorted quickly and make the process much easier for you.
We’ll make sure your kind feedback is passed on to Sumita and the team. It’s always fantastic to hear when our support has made a difference.
Thanks again, and we hope you enjoy all the benefits of your TOTUM membership!
The TOTUM Team
Reply from TOTUM
Thanks for the great feedback! We’re glad we could get things sorted quickly and efficiently for you.
Really HAPPY with the customer service…
Really HAPPY with the customer service I recived - I highly recommend using this Totum.
20 October 2026
Unprompted review
Reply from TOTUM
Thank you so much for your lovely review! We’re really pleased to hear you had such a positive experience with our customer service team. Thanks for recommending TOTUM!
Superb!
I had a fantastic experience! The service was incredibly speedy, and the communication was great throughout the entire process. You really can't beat the price, either. Highly recommend!
23 June 2026
Reply from TOTUM
Thank you for such a fantastic review! We’re delighted you had a great experience and were happy with the speedy service, communication and value. We really appreciate the recommendation! 💙
Mis-sold to my son - scam
Mis-sold to my son and made to pay for more as he went along the process. Total scam and preys on young students.
How does he get a refund for this outrageous action?
16 September 2026
Unprompted review
Reply from TOTUM
We're sorry to hear you feel this way. We've previously responded to your support tickets but haven't yet received a reply clarifying the issue. Having reviewed the order, we can see your son's 3-year TOTUM membership was purchased successfully at the advertised price and his card has already been dispatched.
If you can, please reply to our emails or email help@totum.com with details of your concerns and request escalation to a manager. We'll be happy to prioritise the case and investigate further so we can provide the appropriate support.
I haven't found a deal yet that…
I haven't found a deal yet that actually works, working with companies like 02 then you contact 02 and they won't stand by the deals, why advertise them on the app? This is where totum should be pulling big brands or making sure they stand by what they say, had the card a year and haven't had use of the card once waste of money
3 September 2026
Unprompted review
Reply from TOTUM
Thank you for taking the time to leave a review. I'm sorry to hear that you haven't had the experience you expected from your TOTUM membership.
We work hard to ensure our offers provide genuine value to members. All offers listed on the TOTUM app and website are tested and updated regularly, and when a member reports an issue with an offer, we work directly with the brand involved to understand and resolve the problem wherever possible.
In the case of O2, offers may be redeemed either directly through the offer link provided or, where applicable, alongside a promotional code as part of the redemption process. While we work closely with our partners, the final fulfilment of any offer is managed by the retailer or service provider themselves.
We appreciate your feedback regarding the consistency of your experience, and we'd welcome the opportunity to look into the O2 offer you tried and any other offers that didn't work as expected for you.
Please contact us at help@totum.com with some details of the offers you've attempted to use, and we'll be happy to investigate further with the relevant partners.
Kind regards,
TOTUM Support Team
Don’t waste your money on this, no discounts
Don’t waste your money on this, the deals are terrible. They used to have partnerships with several popular online retailers that they are no longer working with and any discounts they do have are the same offers available on the retailer website nothing specialised for students. I won’t be renewing after it’s expired. Not sure what the point is of the card
8 August 2026
Unprompted review
Reply from TOTUM
We're sorry to hear that you've been disappointed with your TOTUM membership.
While partnerships and offers naturally evolve over time, TOTUM continues to provide access to hundreds of discounts (1200+ as of writing to you) and deals across a wide range of well-known brands, helping members save on everything from fashion, technology and food to travel, fitness and lifestyle purchases. Many of our members save significantly more than the cost of their membership through regular use of these offers.
TOTUM+ also includes a number of additional benefits beyond retailer discounts, including:
- A free PASS-approved ID card, providing proof of age and identity across the UK.
- ISIC (International Student Identity Card) access, unlocking thousands of additional student offers and benefits worldwide.
- TOTUM Cashback, which allows members to earn cashback on purchases with participating retailers, often alongside available discounts.
We're sorry that the current selection of offers hasn't met your expectations. We regularly add new partners and refresh existing deals to ensure members continue to receive great value throughout their membership. We encourage you to review new offers, and all of the additional benefits listed above to maximise the benefit from our membership.
Best wishes,
TOTUM Support Team
Poor company who blame the retailers…
Poor company who blame the retailers for everything when it’s their fault. A very Manchester thing to do!
31 July 2026
Unprompted review
Reply from TOTUM
We're sorry to hear that you feel this way and that your experience hasn't met expectations.
While we're responsible for the TOTUM platform and the offers we promote, there are occasions where issues can arise with a retailer's website, an offer itself, or the redemption process. When this happens, we don't simply pass responsibility elsewhere. Instead, we work directly with the brand partner to investigate and resolve the issue as quickly as possible.
The vast majority of offer-related issues are successfully fixed once they've been escalated. However, as we work with third-party retailers and offer providers, some aspects of their systems and processes are unfortunately outside of our direct control. That said, we're always committed to advocating for our members and doing everything we can to achieve the best possible outcome.
If there's a specific issue you've experienced, we'd be happy to take another look and see if there's anything further we can do to help.
Best wishes,
TOTUM Support Team
Wish I had read the reviews before
Wish I had read the reviews before
purchasing a 3yr card. In my experience the companies listed that I have approached do not accept student card. So sold on absolute lies! Waste of money.
31 July 2026
Unprompted review
Reply from TOTUM
We're sorry to hear that you've been disappointed with your TOTUM membership.
To clarify, TOTUM can be used with the brand partners and offers that are listed on our platform. If a retailer has an in-store offer available on TOTUM, that offer will be accepted in-store when presented in line with the offer's terms and conditions.
As offers can vary by retailer, location, and promotion period, we always recommend checking the latest offer details in the TOTUM app or on our website before making a purchase. This will show exactly where and how a discount can be redeemed.
If you've visited a retailer that was displaying a current TOTUM in-store offer but did not accept your membership, we'd be happy to investigate. Please get in touch with our support team with the retailer details so we can look into this further.
Best wishes,
TOTUM Support Team
Wish I’d looked here before signing up…
Wish I’d looked here before signing up to the 3 year pro. As obviously can’t get a refund. Naff all genuine offers so doubt I’ll cover the cost of the membership cost in savings. I would avoid.
25 July 2026
Unprompted review
Reply from TOTUM
Hi, thanks for taking the time to leave a review. We're sorry to hear that your experience hasn't met your expectations.
TOTUM membership gives access to a wide range of offers from national brands, as well as exclusive member benefits that are regularly updated throughout the year. We appreciate that the value of the membership can vary depending on which discounts and services are most relevant to each individual member.
We're disappointed to hear you haven't found enough offers that work for you so far. We'd encourage you to explore the full range of discounts and benefits available in your account, as new offers are added and existing promotions change regularly.
If there's anything specific you'd like help finding, please get in touch with our support team, and we'll be happy to point you towards benefits that may be of interest.
Best wishes,
The TOTUM Team
Would recommend
Good brand partnerships with good discounts for students. Whenever I've had to use customer service I've found them to be friendly and responsive.
20 July 2026
Unprompted review
Reply from TOTUM
Thank you for your wonderful review! We're delighted to hear you're enjoying the discounts and brand partnerships available through TOTUM. It's also great to know that our customer support team has been friendly and responsive whenever you've needed assistance. We really appreciate your support and hope you continue to make the most of your membership! 😊
Great service!
I had a problem with my application which was quickly resolved and the team were lovely.
14 July 2026
Unprompted review
Reply from TOTUM
Thank you for your kind review! We're so pleased to hear that our team was able to resolve the issue quickly and provide a positive experience along the way. Your feedback means a lot to us, and we'll be sure to share your lovely comments with the team. Thanks for choosing TOTUM! 😊
I bought a 1-year TOTUM+ membership…
I bought a 1-year TOTUM+ membership with the integrated PASS proof-of-age ID card. The student email verification process on the app was incredibly fast. However, the physical card took over 10 days to arrive in the mail, which was longer than expected. Overall, communication was excellent.
Thank you 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
8 July 2026
Unprompted review
Reply from TOTUM
Thank you for taking the time to leave a review. We're delighted to hear that the verification process was quick and that our communication met your expectations. We appreciate your feedback regarding the delivery time for your physical card and will continue looking for ways to improve. Thanks for choosing TOTUM+, and we hope you enjoy making the most of your membership! 😊
My query was dealt and sorted promptly.
11 June 2026
Unprompted review
Reply from TOTUM
Thanks so much for your kind words! We’re really pleased to hear your query was handled and resolved promptly. Providing quick and helpful support is exactly what we aim for, so it’s great to know we delivered on that for you.
If you ever need anything else, we’re always here to help 💜
I paid 30 something pounds for a three…
I paid 30 something pounds for a three year card couldn't ever verified my id properly to get a free id pass card so was sent a card without id now being asked to pay 15 pounds if I want pass card still when I have already paid 30 for it it was supposed to be included for free
4 May 2026
Unprompted review
Reply from TOTUM
Hello, thanks for your review — I’m sorry to hear about your experience.
If the PASS ID verification isn’t completed within 21 days, the process can expire, and your TOTUM+ card may be issued without the ID add-on. We do send reminder emails during this period to help keep you on track, but we appreciate this can sometimes be missed.
Please get in touch with our support team at help@totum.com, and we’ll be happy to offer you another free attempt at completing your PASS ID verification. Once successfully verified, we’ll arrange for a new TOTUM+ ID card to be sent out to you.
Many thanks,
Team TOTUM
Had trouble with my photo ID and Totum…
Had trouble with my photo ID and Totum was so helpful, fast responses and helped with my query and will receive my card soon, so delighted! Special shout out to Ankita who was really efficient and helpful
18 May 2026
Unprompted review
Reply from TOTUM
Thank you for your fantastic feedback! We’re so glad we could help resolve your ID issue quickly and get your card on the way. Ankita will be delighted to hear your kind words 💜
Lakshmi was amazing
Lakshmi was amazing, sent a simple request to cancel my membership and Lakshmi was efficient, polite and helpful. Good communication whilst also providing timescales for my refund to go through. Exceeded all my expectations in demonstating fantastic customer service and resolving my request at first point of contact. Thank you so much. You are an inspiration!!
6 May 2026
Unprompted review
Reply from TOTUM
Thank you so much for your wonderful feedback! We’re delighted to hear Lakshmi provided such efficient, friendly support and kept you well informed throughout. We’ll be sure to share your kind words with her—she’ll really appreciate it 💜
Manali did an excellent job in quickly…
Manali did an excellent job in quickly resolving the issue over an ID verification photo.
4 May 2026
Unprompted review
Reply from TOTUM
Thank you for your kind feedback! We’re really pleased Manali was able to resolve your ID verification issue so quickly. We’ll be sure to pass on your lovely comments 💜
Ridiculously lengthy and still doesn’t…
Ridiculously lengthy and still doesn’t work but happily took my money
28 January 2026
Reply from TOTUM
Thanks for taking the time to leave your feedback. I'm sorry to hear about your dissatisfaction with the registration process.
It looks like your TOTUM+ account was registered immediately following your application.
Your TOTUM Cashback card details were sent to you within 2 days, and you still need to log in to activate the card so your £10 activation top-up can be loaded, please see this FAQ: https://help.totum.com/support/solutions/articles/47001252805-how-do-i-register-my-totum-cashback-account-
If there is anything we can help with to ensure you are set up and using your membership, please let us know at help@totum.com
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