So far my expereince has been very good. I would give 5 stars, but I was never able to resolve the Commense Clothing issue. They are listed as a partner with Awin, yet, my approval to collab with them... See more
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I have been hardly recived any reply from companies were i had applied for.
Company replied
Ouch. Again, I see that if I had read the TrustPilot reviews first, I wouldn't have used you. My error. We have been trying to get hold of someone from accounts (or anyone) about being overcharged... See more
Company replied
Well to be honest, when share a sale joined up with Awin, I lost my Etsy account and it's caused me a huge headache to find another vintage platform to use for my website. I have now found one, but I... See more
Company replied
Company details
- #4 of 4 best companies in Affiliate marketing service
- #16 of 16 best companies in Marketing agency
- #11 of 11 best companies in Online marketing agency
Written by the company
Our global affiliate marketing platform empowers advertisers and publishers of all sizes to grow their businesses online. We connect online businesses with over 1M diverse partners including bloggers, influencers, vouchercode, cashback, technology solutions and more. Whether you're a small business ready to launch an affiliate marketing program and reach new customers or a global enterprise looking to enhance your online marketing, we have a plan to suit every need.
Contact info
2 Thomas More Street, E1W 1YN, London, United Kingdom
- marketing@awin.com
- awin.com
Global Affiliate Marketing Platform
2.5
Poor
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Awin
Hi,
We really appreciate your review. Great to hear you’re finding value in the network.
Best regards,
The Awin Team
Quick and good response.
1 September 2026
Reply from Awin
Hi Eirik,
Thank you for the lovely review. We’re happy to have you on the network.
Best regards,
The Awin Team
Fraudulent transactions and no response from Awin
First we were not getting much of a return on our investment but that could be our fault. My biggest complaint is one of the people who we signed up created hundreds of fraudulent transactions. We were able to stop every one from going through but when we reported them, nothing happened and now that we have tried to cancel our account after two weeks we have not even gotten a response despite writing every 3 days to follow up. I can not recommend a company that does not respond and does not seem to care whether someone is scamming their own system nor responding to a brand's request to cancel.
31 August 2026
Unprompted review
Reply from Awin
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced.
We’ve located your case and informed our internal team, who are already working on it as a priority. We kindly ask for your patience and will be in touch as soon as we have an update.
Best regards,
The Awin Team
BAD CUSTOMER SERVICE
The way these people treat their customers is second to none in how bad it is. On the face of it, affiliate marketing looks like a good idea because it drives traffic to your site but for every good quality affiliate there are 99 discount scammers so ultimately it ends up costing a lot more than the charges made by awin. however, after being treated so poorly by their staff, I will be glad to never hear their name again
24 August 2026
Unprompted review
Reply from Awin
We’re sorry to hear that your experience with Awin has been disappointing. We take your feedback seriously and would like to better understand what happened, particularly regarding your experience with our team and the concerns you’ve raised around affiliate quality.
As we don’t have enough information to look into the specifics of your case, please contact our Support team via https://www.awin.com/us/advertisers and reference “Trustpilot Review”. This will allow us to review the details and provide the appropriate assistance.
Thank you for bringing this to our attention.
Best regards,
The Awin Team
I have been hardly recived any reply…
I have been hardly recived any reply from companies were i had applied for.
12 August 2026
Reply from Awin
Hi Robert,
We’re sorry to hear you haven’t received many responses to your applications. We know it can be frustrating when you’re waiting to hear back, but don’t be discouraged!
We’d recommend continuing to apply to as many relevant programs as you’d like, the more you explore, the more opportunities you’ll have to find a good match.
It’s also worth keeping in mind that advertisers may take some time to review applications. If you’re waiting for a response, you can also reach out to the advertiser directly to check on the status of your application.
- https://success.awin.com/s/article/How-can-I-contact-an-advertiser?language=en_US
You can find more information about typical approval times here: https://success.awin.com/s/article/How-long-do-advertiser-programme-approvals-take?language=en_US
Best regards,
The Awin Team
i have asked for help in getting payed…
i have asked for help in getting payed commissions from way back in march, april etc. i get response go here go there.. finally after many request i was told someone from partylite would help/contact me. NOPE!
so disappointed.
i will be surprised if this complaint goes to right person to help.
pat jablkowski
303-881-5258
11 August 2026
Reply from Awin
Hi Patricia,
We’re sorry to hear how frustrating this has been. We understand how disappointing it must be to still be waiting for commissions from March.
We’ve looked into your cases and can see that our Support team has provided guidance, shared some helpful resources, and also included the advertiser in the email conversation to help get this resolved. As the next step does require action from the advertiser, we’d recommend trying to reach out to them directly again. You could also try contacting them through their social media channels, which may help you reach the right team more quickly.
Best regards,
The Awin Team
Wrong rejection complaint never answered
I have recently integrated the platform through my website. I received one purchase on JD Sports, which was rejected because they said the order was refunded, when it never was. I opened a ticket asking about the reason for this (Case 03100572), and they have been over 20 days without responding. I already emailed them 4 times reminding them about my case and nothing happened
1 July 2026
Unprompted review
Reply from Awin
Hi Matias,
We're sorry to hear about your experience and understand your frustration.
Our Support team has been following up on your case and, to help investigate the rejected transaction, they looped in the advertiser's Account Manager, as they are best placed to review transaction-specific queries. They requested some additional information about the purchase, but unfortunately, we haven't received those details yet.
Please reply to our latest email with the requested information and include the Account Manager in your response. Once they have the necessary details, they'll be able to investigate the transaction further, and we'll continue to support the process where we can.
Thank you,
The Awin Team
Totally rubbish for legit sites!
Totally rubbish for legit sites!! They will initially approve your site while you spend time optimizing everything inside your account, fill out tax documents etc... But when you apply for merchants they will reject you for no obvious reason at their discretion. No reason why. No way to fix. No way to appeal... STAY AWAY FOREVER!!!!!
21 July 2026
Unprompted review
Reply from Awin
Hi Top Hotels List,
We're sorry to hear you've had such a frustrating experience. We understand it's disappointing to invest time setting up your account only to have your applications declined.
Once your publisher account is approved on Awin, each advertiser decides which publishers they'd like to partner with based on their own requirements and campaign goals. While we aren't able to influence those decisions, we've included a few guides below that explain how the application process works, the most common reasons applications are declined, and what you can do to improve your chances.
- https://success.awin.com/s/article/Why-was-I-rejected-from-an-advertiser-programme?language=en_US
- https://success.awin.com/s/article/How-do-I-choose-which-advertisers-and-products-services-to-promote?language=en_US
If any of those points apply to your account, you're very welcome to make the necessary changes and apply to those programs again. And if you need any guidance along the way, our Partner Success team would be happy to help you review your account and answer any questions you may have.
- https://success.awin.com/s/contactsupport?language=en_US
We hope this helps, and we wish you the best with your future applications.
Thank you,
The Awin Team
for us an expansive lection
Everything looked perfect over 3 years. We found and managed many Affiliates via Awin. The AWIN statistics showed that AWIN Affiliates are trustfull cooperation partners und successful. But after we canceled each Affiliate because we had a suspicion we did see 1% Slump in sales. Really 1%!!! Most must have found ways to identify the last click of Shopify sales to their account and the rest must have been coupon platforms which we anyway did not want as partners. So much money over years wasted. But it`s our fault. We had to make such tests much earlier.
8 July 2025
Unprompted review
Reply from Awin
Thank you for sharing your experience. If you'd be willing to discuss your findings, we'd be happy to review your program setup and partner mix with you to identify any opportunities for optimisation. Please reach out to our support team, and we'll be happy to assist.
Hidden Contract Terms and No Real Value
The whole thing feels like a scam.
I took over a business that was already using this service. From what I could tell, they simply distribute our discount codes and take a percentage of sales whenever someone uses one of those codes.
I turned the service off through our account dashboard and haven’t seen any decline in sales since. When I later tried to cancel, I found out the contract renews in six-month terms and is extremely difficult to get out of.
Based on our experience, I would not recommend this service to any business and it feels like a scam.
30 June 2026
Unprompted review
Reply from Awin
Hi Jake,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologize for the frustration and inconvenience this has caused.
We'd welcome the opportunity to better understand your concerns and see if there's anything we can do to improve your experience. Our Support Team would be happy to review your account and discuss ways to optimize your partnership. If you'd like to get in touch, please include "Trustpilot Review" in the subject line so your enquiry can be routed to the appropriate team.
If, after speaking with our team, you still decide that you'd like to leave the Awin network, you can find our cancellation guide here: https://help.awin.com/docs/closing-your-awin-program. The guide explains the cancellation process and the applicable notice periods. If you have any questions, our team will be happy to help.
Thank you again for your feedback. We appreciate you sharing your experience and hope to have the opportunity to assist you.
Kind regards,
The Awin Team
Such a technically problematic system
Such a technically problematic system. The whole process to get started takes hours, as their system is unbelievably slow in responding.
1) Registration: "User has not yet confirmed email address, please refer to the email sent to you during sign up and click the email activation link". Interesting, as no email with activation link gets sent. I received many other eMail that I registered, I got approved... and suddenly, after 3 hours, the activation link eMail.
2) 2FA is needed to set up payment details. Fair enough, so I enabled 2FA and still the payment details page said, that I need to set it up. Only after a couple of hours their system recognized that it is set up. Really, in an AI world a server needs hours for that?
3) Then I am entering my tax details. It works, rather bad than good, but it works (e.g. it tells me when uploading my tax verification document, that I just replaced the old one... there was no old one, I came to the page the first time in my life). Then next step called "Bank details". What, it states there "Only the account owner can make changes to bank details." Yes, but I am the account owner. So now?
And that is where I ended this adventure.
26 June 2026
Unprompted review
Reply from Awin
Hi Christian,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced during the registration and account setup process.
Unfortunately, we're unable to identify your account based on the information provided in your review. However, from what you've described, it's clear that something hasn't worked as expected, and we'd like the opportunity to investigate this as quickly as possible.
Please contact our Support team via our support form (https://awin.link/Publisher-contact) and include "Trustpilot review" in the subject line. This will allow us to prioritize your case and investigate the issues you encountered with the activation email, 2FA, and bank details.
We appreciate you bringing this to our attention and look forward to resolving this for you as soon as possible.
Best regards,
The Awin Team
What a nightmare
What a nightmare! Requested multiple times to cancel the account. They keep replying asking for the reason why and wouldn't accept that we just didn't want to continue. We don't even have an account login set up in AWIN and don't even have access to AWIN since shareasale - and they are still charging us!
1 September 2025
Unprompted review
Reply from Awin
Hi Linda,
We sincerely apologize for the frustration caused. We understand your request to close your account and appreciate you raising this.
To support you, we’ve created a guide outlining the full closure process, including access and billing considerations: https://help.awin.com/docs/closing-your-awin-program
We recommend continuing the conversation with our support team, who can review your specific case and ensure this is resolved as smoothly as possible.
Kind regards,
The Awin Team
Reply from Awin
Merci pour votre retour. Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes.
Si vous avez besoin d'une assistance supplémentaire de notre part, n'hésitez pas à contacter notre équipe d'assistance afin qu'elle puisse se pencher sur votre situation.
Cordialement,
L'équipe Awin
Excellent service et support au besoin!
8 December 2025
Reply from Awin
Merci pour votre retour. Nous sommes ravis d'apprendre que vous appréciez nos services ainsi que le support dont vous bénéficiez lorsque vous en avez besoin.
Cordialement,
L'équipe Awin
Great customer service!
20 May 2026
Reply from Awin
Hi Misty,
Thank you for your kind words! We’re delighted to hear you had a great experience with our customer service.
Warm regards,
The Awin Team
Reply from Awin
Hi Joseph,
We're happy to hear that. Thank you for your kind words.
Best regards,
The Awin Team
Reply from Awin
Hi Rose,
Thank you for your feedback.
To help resolve this, we kindly invite you to contact our support team so they can review your account and assist you further.
Best regards,
The Awin Team
Nice safe website.
I use it through AWOL. This website helps me to track and get me paid when ever I earn it. My honest review is I got zero issue while use this website, it is safe as well.
2 June 2026
Reply from Awin
Hi Nathanael,
Thanks for your review!
We’re really glad to hear you’ve had such a smooth and issue-free experience.
It’s great to know the platform is helping you track your performance and get paid reliably. That’s exactly what we aim for. And hearing that you feel safe using the website means a lot to us.
Thanks for taking the time to share your honest feedback. We truly appreciate it!
Best regards,
The Awin Team
so difficult to use and takes forever…
so difficult to use and takes forever for anyone to repond
3 February 2026
Reply from Awin
Hi Kathy,
Thanks for your feedback. We’re sorry to hear you found the platform difficult to use and experienced delays in getting a response.
Our customer support team always aims to reply as quickly as possible. However, during periods of high demand and a large number of client cases, response times can occasionally extend to up to 48 hours.
We truly appreciate your patience and understanding, and we’re continuously working to improve both our platform experience and support responsiveness.
Kind regards,
The Awin Team
Reply from Awin
Hi Jawad,
Thanks for your feedback!
We’re really glad to hear you’ve had a positive experience with our support, and that our team was able to provide prompt responses and helpful advice.
We truly appreciate you taking the time to share this!
Warm regards,
The Awin Team
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