Before anything, I specifically told you not to take this months subscription because last month you took TWO payments of £14.99 each within 3 days of each other. I have contacted you before about th... See more
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Review summary
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Reviews shaping this summary
I like the experience that the software identifies potential threats to my system and allows me to remove them until AI repopulates my computer. I am not happy that I keep getting a message in the lo... See more
Well yall did pretty good !! But there for a short time I was double paying for Hulu tied to explain that yesterday and they didn’t seem to understand and told yall my card stays lock unless I know it... See more
I just signed up for some of your services yesterday and since I spend very little time online, I haven't truly experienced any benifit, but I am hoping to within the coming days. I gave 4 stars becau... See more
Company details
- #5 of 5 best companies in Cloud storage service
- #9 of 9 best companies in Drives and storage service
- #101 of 128 best companies in Software company
- #35 of 42 best companies in Software Vendor
About TotalDrive
Written by the company
Treasured Memories
Safe, Forever.
files to the cloud, keeping them safe from theft, damage, or unexpected loss.
Backup, sync and share your files while protecting them with Neverlost™
Total Drive is your reliable partner in cloud storage, offering a seamless and secure way to store, access, and share your files from anywhere. Whether you're managing work documents, personal photos, or large multimedia files, Total Drive provides unlimited storage with advanced encryption to keep your data safe.
Collaborate effortlessly with real-time file syncing and sharing, across all your devices. With intuitive organization, automatic backups, and flexible plans, Total Drive ensures that your important files are always at your fingertips, anytime, anywhere. Simplify your digital life with Total Drive—where your data is always secure, accessible, and under your control.Contact info
United Kingdom
- totaldrive.com
4.1
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ease of set up.
23 July 2026
Ads were less
22 July 2026
A bit confusing for an older person
A bit confusing for an older person. I hope my photos will not be deleted before I can save them to an external drive.🙄
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How did they get my discover card number!
I was not asked or even offered a notice for $49 purchase! it just showed up on my discover card. I contested it with discover and they notified that I'm still being charged $30 from this company. I don't even know who they are! I'm going to contest the $30 as well!
20 July 2026
Unprompted review
Reply from TotalDrive
Hello Rebecca,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologise for any billing issues you are facing.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totaldrive.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation.
Kind regards,
Total Drive, Customer Care Team
I really appreciated the quick service…
I really appreciated the quick service that I received because I really needed the space.
18 July 2026
I had virus and malware on my phone the…
I had virus and malware on my phone the two apps fixed it in minutes appsolute brilliant apps thank you...
18 July 2026
I need to cancel my account and I don't…
I need to cancel my account and I don't know if I have been charged or not if so I want a refund thank you
18 July 2026
I cancelled my inscription last month…
I cancelled my inscription last month but i received this month 17 jul 2026 a new charge. I don't understand why. i hope it's a mistake than cancel it and avoid to send more.
18 July 2026
Reply from TotalDrive
Hello Bruno,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.
Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.
Kind regards,
Total Drive, Customer Care Team
It's early days
It's early days. The discount is very welcome as I couldn't possibly afford the £11 . Happy to stay with you for the discounted price. Very quick to reply to my cancellation e-mail and it's a big plus when the company you've just started with treats you like your a special member.
Thank-you
Nigel Whimpenny
16 July 2026
As I just aquire this product I'm…
As I just aquire this product I'm looking forward to using it. So far I'm impressed with the quality and help thank you
16 July 2026
My request was granted and refund took…
My request was granted and refund took place at your soonest convenience.
Thanks!
13 July 2026
Totally Drive
Great app ,somewhere extra safe for all my photos on my phone to back up to and videoes too ,worth the money
13 July 2026
I was looking for a good deal and your…
I was looking for a good deal and your advertising was suitable for me. But I did not realize that your company is in the States and I am from Canada. After I subscribed I saw the inconvenience but throughout the " chat" I was helped to cancel it . Same day. I did appreciate their services. At my age, technology is too much.
11 July 2026
Working with TotalDrive was a nice…
Working with TotalDrive was a nice experience. Noone bothered me to get more than what I needed on space. It takes all my pics, documents, videos, and much more! It even picks a picture of the day! Thanks TotalDrive for keeping my important pics and docs safe for life!
10 July 2026
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