Im very disappointed with the performance of this casino. My verification process took too long to get completed. Now that I got my account verified im still waiting for my withdrawls to be processed.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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I don’t understand why does it take so long to get my account verified, I can’t even log in anymore, even though they say that I’m missing a file. Very disappointing. And I am even skeptical over it I... See more
Company replied
URGENT WildTokyo Casino Website Unavailable Slow KYC Withdrawal Delays Dear WildTokyo Support, I am writing to formally submit a complaint regarding your service. For s... See more
Company replied
Obviously they take there time processing your money hopping you will end up playing your winnings , it's what all these sites do , they don't make it easy to withdraw for obvious reasons , very few... See more
Company replied
Company details
Written by the company
Wild Tokyo Casino is an electrifying gaming adventure that seamlessly blends the dynamic essence of Asia and the futuristic aesthetics of Cyberpunk! 🔴Presenting an extensive selection of games ranging from slots to live games. 🔥Distinguished software providers guarantee top-notch graphics and uninterrupted gameplay. 🏆Exciting promotions, featuring a comprehensive Loyalty Program. ⚡️Diverse deposit and withdrawal options offered for hassle-free transactions. 🧧Round-the-clock availability of Live Chat Support for immediate customer aid. 🌍Services provided in numerous languages to accommodate players from around the world.
Contact info
2.3
Poor
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Omg don’t use this site at all!!!
Omg don’t use this site at all!!!! They won’t pay you the money you win!!!!!! It’s a scam!!!!!!!!!
20 July 2026
Unprompted review
since no one is replying to my emails…
since no one is replying to my emails or actually acknowledging my complaint, i will now take it to the public,
this is in regards to requesting a self exclusion. this is only a snippet of an email i sent from my evidence after wildtokyo failed to action my request.
Dear support,
I respectfully request that my complaint be escalated for senior review.
In your response you stated that I did not explicitly mention a gambling addiction when I first contacted WildTokyo. However, my original request on 8 July was not simply an account closure request.
My message stated:
“I want to self exclude for a year. I am putting too much money into it with no benefit.”
I specifically requested a one-year self-exclusion and advised that I was spending too much money on gambling.
Following that request, my account was not immediately self-excluded. Instead, I was contacted by a personal manager and offered a “Special Bonus Gift” to encourage me to continue playing.
Had my request for self-exclusion been actioned when it was made, I would not have subsequently deposited and lost approximately AUD $3,000.
I acknowledge that I did not use the exact words “gambling addiction” at that time. However, I clearly requested self-exclusion and indicated concerns regarding my gambling expenditure.
I therefore request:
A senior review of the handling of my self-exclusion request.
A review of the decision to offer gambling incentives after I had requested self-exclusion.
A copy of the responsible gambling policy that applied to my account.
Details of the formal complaints escalation process available under your licence.
Reconsideration of my request for reimbursement or a goodwill resolution in light of these circumstances.
I look forward to receiving your final written response.
Kind regards,
14 July 2026
Unprompted review
Reply from Wild Tokyo
Dear Tjanayah Ferrari-Kessey,
We appreciate you taking the time to explain your concerns in detail.
We have carefully reviewed your comments and would like to address each of the points you have raised.
Regarding your request of 8 July, we fully acknowledge it.
While we understand your concerns about your spending, our review indicates that this message did not explicitly state that you were experiencing a gambling addiction or gambling-related harm. In accordance with our Responsible Gambling procedures and Terms and Conditions, requests relating to account restrictions and self-exclusion are assessed based on the information provided by the player at the time.
Also, we would also like to point out that, once you mentioned gambling addiction, we immediately closed your account in accordance with our internal procedures and notified you of this action via email.
Regarding your request for a senior review, we can confirm that your case has already been reviewed by the relevant department in accordance with our internal procedures. Based on the information available and the applicable Terms and Conditions, we can confirm, that the account was handled in line with the established procedures.
Finally, regarding your request for reimbursement or a goodwill payment, after reviewing your account and the circumstances of your case, we are unable to approve reimbursement, since all deposits were consciously made and played. All deposits and gameplay took place on an active account in accordance with the applicable Terms and Conditions.
We appreciate you bringing your concerns to our attention and thank you for your understanding. We remain committed to promoting responsible gambling and providing players with the tools and information needed to make informed decisions about their gaming activity.
Kind regards,
Wild Tokyo Casino Representative
Incompetence
This has gotta be the worst withdrawal experience of my life , mind you I have withdrawn a couple months ago (larger amount) no problem but getting asked to send the same documents over 3 times now’s and it’s been nearly 6 days is ridiculous, even asking me to get my bank to confirm the card is mine (not even the card I deposited with but the card I used for the first withdrawal months ago)
It’s stupid and don’t get me started on the support “that’s the financial team” yet no way to actually directly talk to them nor complain
15 July 2026
Unprompted review
Reply from Wild Tokyo
Dear Jordan Todd,
Thank you for sharing your feedback. We genuinely regret to hear about the difficulties and delays you have experienced with your recent withdrawal and verification process.
While we are required to conduct thorough security and regulatory checks—which can occasionally necessitate specific documentation from previous payment methods—we understand that submitting documents multiple times is frustrating, and a 6-day delay is not the level of service we aim to provide.
We would like to look into your case immediately and escalate it directly to our financial department for an expedited review. To help us locate your account, please reply to this thread with your registered name and email address, or update your review details so our management team can assist you right away.
Thank you for your patience, and we apologize for the inconvenience caused.
Best regards,
Wild Tokyo Representatives.
One of the Worst Withdrawal Experiences I Have Ever Had – Think Very Carefully Before Depositing
If you are considering playing at Wild Tokyo Casino, ask yourself one simple question:
Are you willing to wait up to four months just to receive your own money?
Because that is the situation I now find myself in.
Depositing money takes seconds.
Withdrawing it is a completely different story.
My account is fully verified. The casino has confirmed in writing that:
There are no issues with my account.
There are no pending verification checks.
There are no issues with my withdrawal requests.
Despite this, my first €500 withdrawal took 12 days to process.
My second €500 withdrawal has also taken 12+ days, and every time I ask for an update, I receive exactly the same generic response about a "withdrawal queue."
No explanation.
No transparency.
No estimated completion date.
Just the same copy-and-paste message over and over again.
What makes this even worse is the casino's withdrawal limit.
Withdrawals are capped at €500 per request.
I still have approximately €5,000 left to withdraw.
That means I need to make 10 separate withdrawal requests.
If each one takes around 12 days, I could be waiting approximately 120 days (around four months) to receive money that the casino has already confirmed belongs to me.
Four months.
For my own money.
Customer Support repeatedly apologizes but admits they cannot:
Speed up withdrawals.
Contact the Financial Department.
Provide an estimated processing time.
Explain why the delays are so long.
Instead, customers are left completely in the dark.
This creates a very simple reality:
Depositing is instant.
Getting paid is painfully slow.
I understand that every casino needs time to process withdrawals.
I do not understand why a verified customer, with no account issues and approved withdrawals, should have to wait months to access their own funds.
For me, this completely destroys any trust in the casino.
An online casino should be judged not by how quickly it accepts deposits, but by how fairly and efficiently it pays legitimate withdrawals.
Based on my experience, Wild Tokyo has failed that test.
I cannot recommend this casino to anyone.
If you value fast withdrawals, transparency, and access to your own money, look elsewhere.
19 June 2026
Unprompted review
Reply from Wild Tokyo
Dear Bernardo N.,
Thank you for updating your review and laying out your concerns so clearly.
We completely understand your frustration regarding the processing timeframes, especially when your account is in perfect standing. Waiting for your funds is understandably stressful, and we apologize for the anxiety this situation has caused.
To address your concerns directly, our support team provides structured updates because the automated queue is managed strictly by our system to ensure fairness for all players. When agents confirm that your account is fully verified, it means there are no blocks on your end—the request is simply moving through the queue chronologically on a first-come, first-served basis. Because the system handles requests sequentially, agents cannot view an exact estimated date or hour until the financial team opens that specific transaction.
Regarding the transaction limits, please be advised that all payouts are processed in strict accordance with the standard withdrawal limits established by the casino's rules. You can review the complete details regarding these limits at any time in our official Terms and Conditions on the website.
Please be informed that all transactions are processed in the order they are received, and your withdrawal request is securely in the queue. Our Finance Department operates Monday to Friday, from 9:00 AM to 6:00 PM (GMT +3), and they are working diligently to process all pending payouts in sequence.
Once your withdrawal is processed, you will receive an immediate email notification. We kindly ask you to wait for this reply from our Financial Department, as they will contact you once everything is done. Additionally, please avoid canceling and resubmitting your request multiple times, as this will unfortunately reset your timestamp and affect your position in the queue, causing further delays.
Your funds are entirely safe, and we are committed to ensuring you receive your winnings as the system processes your requests. Thank you again for your patience and cooperation.
Best regards,
Wild Tokyo Casino Representative.
They are only getting this star because…
They are only getting this star because trust pilot wont allow me to give none. SCAMMING CASINO. I have given them all they required for KYC and they say that they have sent my withdrawal but then they say oh there was an error with the bank and if you request another withdrawal we will get to it as a matter of priority because you are a VIP but then the same issue again. WILD TOKYO YOU ARE THE BIGGEST JOKE OF ALL THE CASINOS
23 June 2026
Unprompted review
Reply from Wild Tokyo
Dear Avalon,
Thank you for taking the time to share your feedback.
We sincerely regret to hear about your experience and understand your frustration regarding the withdrawal delay.
Unfortunately, based on the information provided in the review, we were unable to identify your account or locate the related transaction in our system.
To allow us to review the matter properly and assist you further, we kindly ask you to contact our Support Team via Live Chat or by email at (support@wildtokyo.com) and provide additional account details (such as your username or registered email address).
Once we receive the necessary information, we will investigate the case thoroughly and do our best to assist you as quickly as possible.
Kind regards.
Wild Tokyo Casino Representative.
Site has a wide range of games
Site has a wide range of games.
Had some ups and downs as you do gambling. First withdrawal took a little while, but that’s only because I didn’t see a reply asking for extra documents. Once I submitted and withdrawal approved it was in my bank within a couple of days.
Really not sure what all the negative reviews are about. Gambling online always has delayed withdrawals, these for so the secure of the player and site.
One of the better sites I have found recently to play on.
8 June 2026
Unprompted review
Reply from Wild Tokyo
Dear Mike Van Vugt,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you enjoy our game selection and that your withdrawal was successfully completed. We appreciate your understanding regarding the verification process, as these checks are an important part of keeping our platform secure and ensuring the safety of our players.
Your feedback means a lot to us, and we're pleased that our casino has made a positive impression on you. We will continue working hard to provide the best possible gaming experience and customer service.
Thank you for your trust and support. We wish you plenty of enjoyment and luck in your future gaming sessions!
Kind regards,
Wild Tokyo Customer Support Team.
These people do not give bonus money…
These people do not give bonus money they suck you in
11 June 2026
Unprompted review
Reply from Wild Tokyo
Dear Robyn Brown,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel this way.
We would like to assure you that we offer a wide variety of promotions and bonus opportunities for our players. You can view all currently available offers at any time by visiting the Promotions section on our website.
If you have any questions regarding bonuses, promotions, or eligibility requirements, our Live Chat and Email Support teams are available 24/7 and will be happy to assist you.
We continuously introduce new and exciting promotions, so we encourage you to check the Promotions page regularly. You can also follow our Telegram channel to stay up to date with the latest offers, special campaigns, and exclusive announcements.
We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.
If you provide us with your contact details, we will be happy to review your case further and assist you accordingly.
Kind regards,
Wild Tokyo Casino Representative
VIP manager, I found out stands for very ignorant person in this case
I put so much money through this website and I had even received a VIP manager who I thought was supposed to help me and yet it actually made things even harder to get done as Life support would no longer help me with things and most of the time, I would not even hear back from my VP manager and then when I had an issue that I tried to get help with, she paid no attention to anything I had to say and was basically argue with the fact that because I had finally won some money and made it withdrawal I was not entitled to my loyalty rewards of 50 spins that I had received that disappeared and the cashback bonus that was still in my bonuses. After that had disappeared. When I put in the withdrawal I took a screenshot and showed support that I still had that so why would I lose the other one? Well then that also happen to disappear out of my account as well and I was told that it takes Acct when people win so a cashback bonus I had already received get taken back from me because I had won some money and they want to do what even a little bit like it is crazy and this next day payment stuff definitely is not the case as even though my withdrawal is processed is going to take 3 to 5 days or something to reach my account, supposedly but I’m not gonna put another cent on this website.
in saying all that, I have to add that the withdrawal I requested for $500 two days ago I have already received in the my account so I can’t agree with the other reviews saying that it’s a scam and they don’t pay or anything like that because I did receive my money. It was cleared the next day it took less than 24 hours to process the payment and then another day to go into my bank account so I have to take back some of what I said previously now I have experienced it for myself but due to the fact that what I had to say was just ignored when I was trying to speak to my own VIP manager and I feel I was treated like she did not care about my actual opinion or looking out for me. I can no longer continue with this site
11 June 2026
Unprompted review
Reply from Wild Tokyo
Dear Trevor Adnum,
Thank you for taking the time to share such a detailed and honest account of your experience with us.
First and foremost, we truly appreciate your update regarding your withdrawal. We are glad to hear that your funds were successfully processed and reached your account smoothly within 24 hours. We also appreciate your clarification that, based on your experience, withdrawals are being processed and paid accordingly.
At the same time, we are genuinely sorry to hear that your interactions with our VIP support did not live up to your expectations. The core purpose of our VIP program is to provide premier, attentive, and personalized care. It is deeply disappointing to learn that you felt dismissed or that your concerns were not fully acknowledged, as this does not align with the standard of service we strive to provide.
Regarding the promotional offers you mentioned, bonuses and cashback rewards are subject to specific promotional terms and account eligibility requirements. We understand that changes to bonus availability can sometimes be confusing, particularly when different promotions are active simultaneously. We appreciate your feedback on this matter and recognize the importance of providing clear explanations whenever questions arise.
Your feedback is incredibly valuable to us. We have shared your comments with our VIP Management team to ensure we improve our communication and better support our valued players moving forward.
While we regret that this experience has left you feeling dissatisfied with our platform, we want to thank you for your past loyalty and for providing such a balanced review. We wish you the very best in all your future endeavors.
Best regards,
Wild Tokyo Casino Representative
This casino is a joke.Scammers. Contempt of the Punter. Impossible to cash out large amounts.
The casino is a joke. They take your money straight away, however cashing out is the problem. You can only cash out 3 lots of $800 aud at a time. It says it pending for 6 days and takes another few days to reach your back account. You can’t cash out more money until the original withdrawals are complete. Which can take up to a week. There are hoping you cancel the pending withdrawal. So you gamble more and lose more. I m withdrawing and closing my account with them and going somewhere else where they cash out immediately.
I cashed out $150 and it eventually landed in my bank account. I thought legit.
When I cashed out the max $800 x 3 . It was pending for 4-5 days. Then the lies came in, saying I needed to send in more documents blah blah after I already cashed out $150. You already cashed me out before why you need more documents. Completely unethical standards. I gambled all the pending withdrawals after almost a week saying pending, total rubbish platform.
They will make it impossible to take your money out. Don’t play here. You’ve been warned. I opened my account in Australia, and in Brussels there website is blocked with good reason. You can’t access it unless it’s thru a VPN. A circus casino. They cashed me out $150 then when it came to the bigger withdrawels, they held the money for more documentation.Complete scammers, holding on to people's money. It is a consistent complaint, the payouts. some hands in the live BJ, had bugs in it, i put bets on, but could not click stand or hit in the hand and would lose money. I told the dealer several times about this, but he didnt care.
"Thank you for reaching out and providing the requested information and documents regarding your account.
Upon review, we can confirm that verification is not required at this time, please note that all submitted documents have been successfully reviewed.
We would like to inform you that your first withdrawal request will be processed within one business day, in accordance with Section 9.2 of our Terms & Conditions.
Furthermore, all withdrawal requests are processed by the Financial department on Monday – Friday 9.00-18.00 (GMT+3).
You will receive an e-mail confirmation for every processed payout request.
If you have any questions, we will be happy to assist you by Live Chat or email kyc@wildtokyo"
They changed the goalposts when withdraw larger amounts. Vile Scumbags. Deserve to be shut down.
I shouldnt have to do anything else because I was already approved to cash out $150 but $2,400 hell no - we will make it harder for punter to withdraw large amounts.
I WILL NEVER MAKE AN ONLINE BET WITH ANY CASINOS AGAIN. COMPLETE LEGIT SCAMMERS. F U
I BOUGHT IN for $2350, got it up to 6k. And could not withdraw it in bulk. only $800 x 3 MAX, and YOU CANNOT DO MORE WITHDRAWELS UNTILL THE PENDING WITHDRAWLES ARE DONE WHICH TAKE UP TO A WEEK for large amounts. I gambled it all the way down and cancelled the pending withdrawls to play more. It is their strategy.CON ARTISTS. PAY THE PUNTER. I WISH I READ THE REVIEWS BEFORE I MADE AN ACCOUNT THERE. COMPLETE LIARS. The Documents were sussesfully reviewed, when it came to cashing out big amounts, they double monkey backflip and said the print screen of the card was rejected. They said i had to convert *.heic iphone picture file to *.Jpeg. and that's why my pending $2600 withdrawls were not honoured, but for $150 they did. Utter complete payment dodgers. Must be run by a mafia or something. HANG YOUR HEAD IN SHAME MFs. ITS THE SAME COMPLAINT OVER AND OVER. HOLDING ONTO PUNTER'S MONEY. MAKING WITHDRAWEL IMPOSSIBLE- NEED MORE DOCUMENTS- IN A CUE- PREDATORY TACTICS/ WITHHOLDING FUNDS/CASHOUT WHICH YOU CAN CANCEL TO PLAY MORE. DISGUSTING CASINIO. IT IS TOO STRESSFULL TO PLAY ON THEIR PLATFORM. WOULD YOU JUMP OUT OF PLANE WITH A PARACHUTE 2.3 OUT OF 5 Chance LESS THAN 50% of OPENING. I THINK NOT. THIER ODDS ARE WORSE THAN THE DIVORCE RATE. THEY CREDITED MY ACCOUNT AFTER THIS COMPLAINT of $60(labeled Correction) Which I had to wager to withdrawl, but lost it playing. AND THEY KEEP ASKING FOR DOCUMENTS I HAVE ALREADY SENT. Putrid Casino. I FELL FOR THERE TRAP. CANCEL THE PENDING (6 days PENDING) TRANCSACTION TO PLAY MORE. PREDATORY CASINO
3 June 2026
Unprompted review
Reply from Wild Tokyo
Dear José Lira,
Thank you for taking the time to share your feedback.
We are sorry to hear about your frustration regarding the withdrawal and verification process.
Please note that account verification is a standard security measure designed to protect our customers and ensure compliance with regulatory requirements.
Our Financial Department carefully reviews each case and provides detailed instructions regarding any required verification steps.
According to our records, we are currently awaiting your reply. We kindly ask you to review the latest email sent by our Financial Department on 2026-06-04, as it contains information regarding the final step needed to complete the verification process.
Please note that, in accordance with our Terms and Conditions (Point 9.2),"We may occasionally request additional information or details regarding any deposit made by you."
For transparency, our Terms and Conditions are always accessible on our website for your review.
Please be assured that the requested documents are part of our standard security procedures, and our team always explains what is required and why. We are committed to making the process as smooth as possible and keeping our customers informed throughout each stage.
Additionally, we kindly inform you that withdrawal limits can also be checked on our website, as they depend on your current level.
If you have any questions or need assistance with the requested information, our team is always ready to help via Email and Live Chat support.
We look forward to receiving your response and assisting you further.
Best Regards,
Wild Tokyo Casino Representative
Do not gamble here straigt bull crap…
Do not gamble here straigt bull crap there will contunily ask everytime to upload documets which take up to 72 hours to verafi every withdrawl to get you playing again. Total scam. Roll xo or new vegas do not gamble here. And the companies replys what a joke.
2 June 2026
Unprompted review
Reply from Wild Tokyo
Dear Scott Brice,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Please note that account verification is a standard security procedure designed to protect both our players and the platform. The documents may be requested to ensure compliance with regulatory requirements and to facilitate a secure and smooth withdrawal process.
Our Financial Department provides updates via email throughout each stage of the verification and withdrawal process, keeping customers informed of any required actions and the status of their requests.
We would like to investigate your case further. If you could provide us with your account details or contact information, we would be happy to review the matter in detail and assist you accordingly.
Additionally, our Email Support and Live Chat teams are available 24/7 and are always ready to assist with any questions or concerns regarding your account, verification, or withdrawals.
We look forward to hearing from you.
Best Regards,
Wild Tokyo Casino Representative
No wins and no withdrawals
After 2 weeks of playing daily, not winning anything bigger than 2x my bet, I started to get concerned with this site. Then I started reading reviews. Oh my. Even if you do win, you got to jump through a million hoops just to get a portion of your money out. Not worth the hassle. Try alternatives. I’m quitting this online “casino”.
26 May 2026
Unprompted review
Now almost 1 week still pending…
Now almost 1 week still pending withdrawal always same story from customer support .. long Q
Pure scamm
9 May 2026
Unprompted review
Reply from Wild Tokyo
Dear George c,
Thank you for sharing your feedback.
Please note that a pending withdrawal status does not mean the request is being ignored or withheld intentionally. Withdrawal requests are processed by the financial department in queue order, and during periods of high volume the waiting time can be longer than expected.
Customer support can only provide updates based on the current status visible from the financial department, which is why the information may appear repetitive while the request remains in queue.
Your withdrawal is still being processed, and once it reaches the final review stage, the status will be updated accordingly, and you will be informed via email immediately.
Best Regards,
Wild Tokyo Casino Representative.
This site want u to cancel ur whitdraw…
This site want u to cancel ur whitdraw and play more. They canceled my whitdraw for me. And said it was for technical problems. And I went to tha back of the line again. To do my whitdraw again. And no money yet.
4 May 2026
Unprompted review
Reply from Wild Tokyo
Dear peter wallin,
Thank you for sharing your concerns.
Please note that withdrawals are never cancelled in order to encourage further play. In some cases, a withdrawal request may need to be reversed due to technical or payment-related issues, which can require the request to be resubmitted. When this happens, the new request enters the processing queue again according to standard procedure.
A pending withdrawal does not mean that the funds are lost or being withheld intentionally. Once the request reaches the front of the queue and all necessary checks are completed, it will be processed accordingly.
If you are still waiting for your withdrawal, we recommend keeping the request active and contacting support for the latest update regarding its current status.
Best Regards,
Wild Tokyo Casino Representative.
I really want to know what happened…
I really want to know what happened with my KYC as when I was uploading the required documents it stated complete with green mark. It says it goes for the review now. And payment would be processed between 1-3 business days. My concern is whether my KYC got verified or not cause i had not received any email yet.
4 May 2026
Unprompted review
Reply from Wild Tokyo
Dear Ashim Bhatta,
Thank you for reaching out. We understand your concern regarding the status of your verification.
Please note that our Financial Team always sends emails on a regular basis throughout the verification process, and each verification step is usually clearly mentioned in those communications.
In general, withdrawals are processed only after the verification has been successfully completed, as this is a mandatory security requirement. The review process may take some time depending on the volume of requests and the documents submitted.
If any additional information or documents are needed, our Financial Team will contact you directly via email with further instructions.
If you provide us with your contact information or account details, we will be happy to review your case in more detail and check the current status for you.
Best Regards,
Wild Tokyo Casino Representative
Customer support team is good
Customer support team is good. But withdrawals have some problems, but if you don't hurry to much, then its OK to play here
30 April 2026
Unprompted review
Reply from Wild Tokyo
Dear Vothy Vis,
Thank you for sharing your experience with us.
We’re glad to hear that you’ve had a positive interaction with our customer support team — providing helpful and responsive service is something we truly prioritize.
We also appreciate your honest feedback regarding the withdrawal process. We understand how important timely transactions are, and we’re continuously working to improve the speed and reliability of withdrawals to enhance the overall user experience.
If you ever have questions or need assistance with a withdrawal, please don’t hesitate to reach out to our support team — they’ll be happy to help.
We hope you continue to enjoy your time with us, and we’re committed to making your experience even smoother moving forward.
Best Regards,
Wild Tokyo Casino Representative
Horrible delayed customer service…
Horrible delayed customer service unresponsive
Ive put through around 20k in 4 weeks its fine but im alittle upset with there policy
Maximum withdrawal of 800
Then if you level up rankings they give cheap ass minimum bet spins and there locked up for a certain amount each day
There cash backs get taken off you for your deposit for using those spins you get for leveling up horrible its really disgusting and disappointing after putting so much in to be done on terms and conditions fine prints definitely wont be using this site anymore and exploring a different provider
Ooo foot note when i spoke to my vip she complimented me with 4o dollars then down graded my vip level
Honestly that tells you everything
Update after reply email
I structure was sent of the levels system
No explanation of why I lost over 10 levels
Also why my vip manger isn't replying to my emails at prompt time
One of those emails was to close my account ive found a diffrent platform with a better rewards system
Update 2
Full dead response from customer care to close account and vip mannager encouraging more play to level up and refusing to close account telling me to contact customer care ill keep yous posted on futher 3 days now on the conquest to get my account closed⁹
28 April 2026
Unprompted review
Reply from Wild Tokyo
Dear Mamdouh Sabbagh,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience did not meet your expectations. Please note that we take all concerns seriously, and our team has carefully reviewed your case. A detailed response addressing the points you raised has already been sent to your registered email address.
Kindly check your inbox, including your spam or junk folder, as our message contains important clarifications regarding withdrawal limits, VIP level conditions, and bonus mechanics. These aspects are governed by our Terms and Conditions and may vary depending on account activity and status.
We fully understand how such situations can feel frustrating, and we would truly appreciate the opportunity to assist you further and provide any additional clarification you may need. Please feel free to reply directly to our email, and our team will be happy to continue supporting you.
Thank you once again for your feedback.
Kind Regards,
Wild Tokyo Team.
Truffa !!
I asked for one withdrawal of 350 euro in 17/04/2026. Before when I requested one withdrawal of 42 euro they processed it fast and I received funds 3 days later.But this 350 euro I guess they are doing their best that I cancel and start playing. As i did with 3 other withdrawal request. Last two days i am reaching them via chat and email. As usual getting the same answer that I have to wait!!! Though they informed me before 23/04/2026 my request going to processed. Its a scam .
23 April 2026
Unprompted review
Reply from Wild Tokyo
Dear Pariscoper,
We’re sorry to hear about your experience and understand how frustrating waiting for a withdrawal can feel.
Please note that all withdrawal requests are processed using a queue system, meaning they are handled in the order they are received to ensure fairness and security for all players. Processing times may vary depending on the volume of requests and any necessary checks.
Additionally, if any verification is required, our KYC department operates daily from 09:00 to 18:00 (UTC+3), which can also influence processing times, especially outside of these hours.
While estimated timeframes may be provided by our support team, they are not always final and can change depending on processing conditions. We would also like to reassure you that there is absolutely no intention to delay or encourage cancellation of withdrawals.
We noticed that you did not provide the requested details following our Trustpilot request. To properly review your case and provide a clear update, please share your account email or username via Trustpilot so we can investigate further.
We’re here to assist you and will be glad to help once we receive the necessary information.
Wild Tokyo Casino Representative.
I am writing this to warn others
I am writing this to warn others: DO NOT deposit your money at Wild Tokyo Casino.
Getting a withdrawal out of this place is a nightmare. Even after providing all the standard KYC documents, they continuously move the goalposts. Every time I think I’ve satisfied their requirements, they suddenly "need" a different document or claim a file is missing.
It has been over 7 days and I am still waiting for my funds. Their 24-hour processing claim is a total lie. It feels like a deliberate tactic to stall until you either give up or gamble the balance away. Customer support is unhelpful and just gives scripted responses about "security checks."
Save yourself the stress and the money. Go to a casino that actually respects its players and pays out on time. This place is not worth the headache.
18 April 2026
Unprompted review
Reply from Wild Tokyo
Dear Shondelle,
Thank you for sharing your feedback.
We understand how concerning it can be when a withdrawal takes longer than expected. Please note that all withdrawals are subject to a standard verification procedure, which is required before any funds can be processed. In some cases, additional checks or documents may be requested to successfully complete this step.
As we have reviewed your case, we can confirm that your withdrawal is currently being processed and should be completed shortly.
We appreciate your patience and understanding while this process is finalized.
Best regards,
Wild Tokyo Casino Representative
Obviously they take there time…
Obviously they take there time processing your money hopping you will end up playing your winnings , it's what all these sites do , they don't make it easy to withdraw for obvious reasons , very few sites pay straight away this site definitely isn't one of them IV had two withdrawals pending for over a week now
23 April 2026
Unprompted review
Reply from Wild Tokyo
Dear Johnny,
Thank you for your feedback. We understand how concerning it can be to wait for withdrawals, and we’d like to provide some clarity on how the process works at Wild Tokyo Casino.
All withdrawal requests are subject to a standard verification procedure known as KYC (Know Your Customer). This is a routine requirement across all licensed platforms and is in place to ensure account security, confirm player identity, and prevent unauthorized transactions. In some cases, additional documents may be requested if certain details need to be verified more carefully, which can extend the timeframe slightly.
Once the verification process is successfully completed, the withdrawal request moves to the processing stage. At this point, requests are handled in a queue, following a first-come, first-served principle. If there is a higher volume of requests, or if multiple withdrawals are pending on the same account, the waiting time may be longer than expected.
We would like to emphasize that these procedures are not designed to delay payments or encourage further gameplay, but rather to ensure that all transactions are processed securely and correctly.
We truly appreciate your patience and understanding while this process is finalized.
Best Regards,
Wild Tokyo Casino Representative
Tænker jeg lige vil lave en opfølgning…
Tænker jeg lige vil lave en opfølgning på
Min anmeldelse, denne e-mail har jeg lige sendt til Wild Tokyo i dag, da jeg stadigvæk ikke har modtaget de udbetalinger som jeg har lavet tilbage til den 7/4-26.
Dette er en god illustration om hvordan de kører folk rundt med folk.
Efter at jeg har sendt denne mail, er jeg blevet bedt om andet dokumentation 2 gange, samt intet svar på min mail.🤬🤬🤬
Hi,
I simpel do not know what to do.
I started 14'days ago to make redrawal which you in the first place told me was rejeccted due tina technical error from your side, where you asked me to make it again.
I did and then you cancelled it again with the information that the iban number was rejected, which I checked and it was ok.
Then you ask me to make the withdrawal to another iban which I did. Then inhaler to verify that that account was my one, again the Hole verification prosess, after you verifyed it, you then rejected the withdrawal due to the reason that my bank wasen't SEPA approved. I then contacted my bank and was informed that they were sepa approved, however you told med that you couldn't use the iban.
I was then asked by you to make an withdrawal by another payment metode, creditcard, skills etc.
I then told you that I would like to make it by creditcard, which you told me wasn't possible.
I was then asked to withdrawal by skills, why i had to create a skills account, which I did to satisfy you and to get my withdrawal.
I then tried to make a withdrawal through skills but wasn't able to do that, so i had to contact you again, and was told that I wasn't able to use skills mules i made a deposit to my account with you. Then I had to make a deposit to my account to YouTube order to make the withdrawal...
Indtjen make the withdrawal in two as I was to much with one withdrawal, and the. The whole verification started again...
I have send several documents from my skills account, but you Will still not approve it, and I do not know why and what to do next.
Cane somebody please help me here.
Best regards
17 April 2026
Unprompted review
Reply from Wild Tokyo
Dear Carina Nouha Kastholm,
Thank you for taking the time to share your detailed feedback.
We understand that the overall process may have felt complicated, and we appreciate the opportunity to clarify your situation following a full review of your account.
To begin with, we would like to confirm that your withdrawals have been and are being processed. A withdrawal of 3700 DKK was successfully completed on April 17, and another withdrawal of 1302 DKK is scheduled for April 21.
Regarding the timeline, the process was extended due to changes in withdrawal methods and multiple cancellations and re-submissions of requests. Each time a withdrawal is reinitiated, the process is extended, which can naturally lead to longer processing times.
We understand that this may have been frustrating and not always clearly communicated. However, we would like to reassure you that your withdrawals are being handled, and the remaining request is already in progress.
For future transactions, using a single verified payment method without changes will help ensure a smoother and faster process.
Thank you for your patience and for sharing your experience with us.
Kind regards,
Wild Tokyo Casino Representative.
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