Mamdouh Sabbagh

Horrible delayed customer service unresponsive
Ive put through around 20k in 4 weeks its fine but im alittle upset with there policy
Maximum withdrawal of 800
Then if you level up rankings they give cheap ass minimum bet spins and there locked up for a certain amount each day
There cash backs get taken off you for your deposit for using those spins you get for leveling up horrible its really disgusting and disappointing after putting so much in to be done on terms and conditions fine prints definitely wont be using this site anymore and exploring a different provider

Ooo foot note when i spoke to my vip she complimented me with 4o dollars then down graded my vip level

Honestly that tells you everything

Update after reply email
I structure was sent of the levels system
No explanation of why I lost over 10 levels
Also why my vip manger isn't replying to my emails at prompt time
One of those emails was to close my account ive found a diffrent platform with a better rewards system

Update 2
Full dead response from customer care to close account and vip mannager encouraging more play to level up and refusing to close account telling me to contact customer care ill keep yous posted on futher 3 days now on the conquest to get my account closed⁹

Way to expensive difficult booking system booking in advance could cost you more then booking in person
Time frames to booking in advanced make it difficult like 6 weeks is the maximum you can book in advanced
Multiple site to get reservation all diffrent prices its good for travelling in the uk but to France and spain its not worth it theres no benifits to regular seats dont worry about frist class




Alot of the rail in the United Kingdom dosent require seat reservations if your holding a pass its double dipping witch the company is happy to do

But frist class is a great service good food and attention if you get a good attendant if they don't cancel frist class witch happend to me you pay and you don't get service

Better to fly or rent a car its the same cost I did it to see the landscape
Honestly it was way to expensive and annoying to book

Update 2026
My information and data has been stolen from eurail and my information is on the dark web

I was regular customer till I received 3 vape mods that were faulty
To get a refund and get them replaced was unbelievably difficult and time consuming

To top it off the wouldnt refund the actual pods so I was left with a product I couldn't smoke 😂
Won't be purchasing off pod vapes anymore

Really liked it but just wish they hand more gym shorts designed that are black and not fleece