VoroMotors Reviews 

1,485
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 443 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally helpful, friendly, and knowledgeable staff for delivering remarkably fast responses and expert guidance throughout the entire purchasing journey. People strongly appreciate the highly efficient technical support, clear communication, and effective troubleshooting assistance readily available through convenient online channels. However, some customers also noted quite frustrating experiences regarding unexpected product defects and complicated, demanding warranty resolution processes. A small group of reviewers experienced very serious issues with items arriving broken or malfunctioning right away, and they felt unsupported when attempting to secure proper replacements.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, product knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful agents... See more

Product

Customers consistently note positive experiences with product, highlighting that the scooters are really well... See more

Service

Consumers find service to be positive, highlighting great prices and an easy interface alongside helpful... See more

Response time

People report positive experiences with response time, highlighting extremely fast and immediate support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company, their patience and thorough servicing/purchasing suggestions are second to none. Ronnel is the man he’s very knowledgeable, truly informative and as thorough as you could... See more

Company replied

Rated 5 out of 5 stars

Dan at VM is fantastic. He went above and beyond helping me to purchase my Roadrunner V3 scooter. I needed to split the cost between 2 payment types and he provided a timely and clever solution that m... See more

Rated 5 out of 5 stars

Jim Brian from Voro Motors has been extremely helpful with all my questions about my new scooter! I was having a knocking sound coming from the front tire and Jim helped me work through figuring out w... See more

Rated 5 out of 5 stars

I needed to speak to someone before purchasing the E Ride Pro SS 3.0. I used the online chat and was immediately connected with Ronnel D. It was very nice to chat with a real human. Ronnel was very... See more


Company details

  1. Motor scooter dealer
  2. Motor vehicle dealer

Written by the company

VoroMotors is not your average PEV (electric scooter/electric dirt bike) company. We’re the only brand in the game with real 24/7 live chat and a 7-day phone line where humans answer. What you see online is what you get—no fluff. We have offices in LA, NY, Hawaii, and Australia (this profile is for the US only). Every review you write helps us improve. We read them daily. Mention an employee by name—they earn performance points when you do. Got a complaint? No problem. We embrace criticism, just add context. Did you contact support? Did you buy from us or used? Want help? Drop your name or order number so we can actually assist. Keep it real, keep it useful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,485)

387 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ronnel D

Ronnel D, is always available anytime I've needed help. I appreciate his assistance as it has always been spot-on.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I'm very pleased with the customer…

I'm very pleased with the customer service. When my V3 arrived, one of the pegs wasn't screwing in.. so i emailed Voromotors and they ordered a replacement set. However, since they didn't have it in stock for over a week, I offered to pay the difference for an upgraded set that they did have in stock. Ronnel hooked it up at a discount. Much appreciated.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Ronnel D

Ronnel D. Was very helpful and quickly answered my questions without any attempt to sell additional products or services. I got all my questions answered quickly by a knowledgeable representative.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

Vel in customer support was fantastic. I cant wait to get the Awesome 7260R V6 and get me back on the road! Thank you sir and thank you to the Voromotors team and Teverun Scooters!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I just purchased an Arctic leopard XE…

I just purchased an Arctic leopard XE pro r and worked with Mike to make the purchase smooth and he went above and beyond to accommodate some special needs I had. I cannot recommend this company enough, not only do they have great prices, they have the best service ever!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Ronnel did an awesome job!

Ronnel did an awesome job!

I had an issue where my older (6 years!) Cruiser S cut out on me during a ride. We were able to systematically troubleshoot and he was patient in walking me though the problem. Great comms, and rapid response - just seconds sometime thru the chat interface, and the email thread as well combined. Good interface, great service.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Voro Motors preliminary review

Voro Motors preliminary review, I just made the purchase 10 minutes ago. What i learned while working with Voro motors is they're very good with explanations, walked me through a couple hurdles i had trying to make the payment, was very friendly throughout the process. Mike made the process very simple for anyone to understand and sent me in the direction needed to get this purchase made.. (Had to call my bank to up my max spending daily limit) I would recommend Voro and Mike to anyone at this point. I'll update once the units arrive if there's any issues but I dont forsee any, great company to deal with so far. Side note.. I usually don't make large purchases via phone or internet from across the US but he made it an easy choice this time. Customer service, so far, can't be beat

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service over the chat

Mike over chat was able to answer my questions immediately, I did not wait but a few seconds for an answer, and now I am confident in my future purchase that it's exactly what I want. Thank you Mike and Voro Motors.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive

My good friend Vel always looks out for me whenever I’m having trouble with my Hooga Daytona!! Always just a text away & is very easy to talk to!! Thanks alot chief! 💯🫡😎

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I had questions about my transformer…

I had questions about my transformer and charging my battery for my new Surron ultra bee HP and Ronnel helped me out he is very patient and easy to talk to. I don’t know what I would do without him. This is the second time he’s helped me. I really appreciate Ronnell. He’s a very good guy.

19 August 2026
Unprompted review

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