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Easy Auto Reviews 

2,395
•
TrustScore 5 out of 5

4.8

Car dealer
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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making the entire process smooth and stress-free. Many appreciate the exceptional customer service, noting how the team listens to their needs and goes the extra mile to accommodate them. People also highlight the wide selection of quality vehicles and the ease of the purchasing experience, often returning for multiple purchases. However, some customers also noted a stressful process, mentioning hidden fees and instances where they felt customer service was unhelpful or unresponsive.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the staff for being polite, professional, and... See more

Product

Customers consistently note positive experiences with product, often expressing happiness with their... See more

User experience

Customers report overwhelmingly positive and smooth experiences, often highlighting the ease of the buying... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These folks are real and down to earth. They work with their other lots and will get you the vehicle you want, unlike drivetime and their doodoo cruisers. As an added bonus they have great movie t... See more

Rated 5 out of 5 stars

It was a totally different experience. They didn't keep you there all day, went over all the details one by one. Stopped and asked if I had any questions during the process. Very friendly environment.... See more

Rated 5 out of 5 stars

Jesse Ball was awesome helping me with finding a car that suits my needs. I would recommend Jesse to any of my friends that are looking for a vehicle. This was my second vehicle that I've purchase a... See more

Rated 5 out of 5 stars

This is my 2nd purchase with Easy auto and I couldn't be happier. The team listened to.my wants and needs and made it happen for me once again! Jesse was super friendly and informative thru the whol... See more

Company details

  1. Car dealer
  2. Motor vehicle dealer

Written by the company

We are a locally based, family owned business. Our family has been in the automobile and auto-finance business since 1911. Easy Auto was started in 1991 in Cleveland, Tennessee. We now have additional locations in Chattanooga, Murfreesboro, and Knoxville, Tennessee, as well as in Rome and Dalton, Georgia. We Specialize in Second Chances. We understand that bad things happen to good people, so we make our financing decisions differently than banks or franchised car dealerships. Easy Auto is known as one of the leading buy here pay here used car dealerships in our area, while offering a new car buying experience along the way. We report to all three major credit bureaus. We want to help people with bad credit, no credit, bankruptcies, and repossessions re-establish themselves. We have never sold any of our accounts, so our customers deal with us from the first payment to the last and we get to know our customers along the way.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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4.8

All reviews

(2,395)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Man Zach Cross made this easy!

Man Zach Cross made this easy! Easy auto was the name but Zach Cross was the man! Made it smooth & not so time consuming like other dealerships! Cleveland,TN Easy Auto..Zach Cross!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

M B motors ballymena

I recently bought a car that was no se to me as a disabled man i need a car that works and i can trust .I went to a company i know i can trust M.B motors ballymena Conardoneof theirsales men and Malclom the owner got me a Peugeot car automatic you dont know the difference has made to my life all the staff including the ladys in the parts and service department where polite and professional Conard and Malclom where brillant keeping me informed by text when the car was ready M B motors ballymena 10 out of 10 for a good deal and if you are disabled visit any of the staff M.B motors ballymena

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Served 2 people during serving me

Served 2 people during serving me, there for hours finished at the same time the second person came in he was made priority when he walked in the door I was sat to the side. I still don’t have my tag, called to ask about it got hung up on.

5 November 2025

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