Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
- #17 of 117 best companies in Vaporiser shop
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lovely staff always welcoming and…
Lovely staff always welcoming and helpful would very much recommend and the staff always have a smile on there face
14 August 2026
Best vape company about.
Best vape shop around, always giving the best customer service as well.
16 June 2026
NOT just the cool name.
Nice website; nice blokes. Had a minor issue with a stock item but they reached out offering a solution & resolved it immediately - & ‘POSSIBLY’ the coolest name for a vape shop.
20 August 2026
Unprompted review
Always a happy and helpful experience
Always a happy and helpful experience. The new young lady was very helpful and polite. Keep up the good work guys! 👍🏻
5 August 2026
Great experience
Always the best in the game for vape liquids. I wouldn’t go anywhere else. The staff always makes me feel welcome. Definitely the best vape shop in Kent.
Olly G
3 August 2026
Reply from Vapeology
Thank you for the 5-star review, Becky.
Very happy customer
Good choice of products, fast delivery and very good customer service.
20 July 2026
Reply from Vapeology
Thank you for the 5-star review, Lesley. We really appreciate your support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review james.
Vapeology.
My wife is new to vaping and was given…
My wife is new to vaping and was given the advice she needed as a starter to help quit smoking.
11 July 2026
Reply from Vapeology
Thank you for the 5-star review, Scott. We really appreciate you coming to us to help your wife quit smoking. Our biggest goal is to get everyone to quit smoking, so we always make sure we have the best knowledge to share, being vapers ourselves.
Hope your wife is getting on ok with vaping. If you have any questions or need any information, please don't hesitate to contact us.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Jeya. Hope you're getting on with vaping. Do let us know if there is anything you need to know.
Vapeology.
Stop going to corner shops go to…
Stop going to corner shops go to vapeology. The staff are great and if you can’t remember a juice your had from there they can help. I been shopping with them for around 6yrs from there small hole in a wall store to there wicked location that moved several time no thanks to Ashford sucky council but one of the best vape shop in Kent for ppl who wish to quit smoking or just for juice go there.
Staff are amazing
Products are always up to date
And the owner is a true Goat in the vaping industry
29 June 2026
Reply from Vapeology
Kay, this is truly an outstanding 5-star review. This is exactly why we go above and beyond for customers, as recommendations like this and word of mouth are what have made us what we are today. We really appreciate your loyalty and continued support, so thank you from the bottom of our hearts.
Vapeology.
Great personal service as usual…fab…
Great personal service as usual…fab offers and excellent customer service…
Francois
6 July 2026
Reply from Vapeology
Thank you for the 5-star review, François. We really appreciate your loyalty and continued support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Joseph.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review and support sheldon.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Derren.
Vapeology
Reply from Vapeology
Thank you for the 5-star review louie.
vapeology.
Reply from Vapeology
Thank you for the 5-star review, Kim. We really appreciate your support.
Vapeology.
Great experience in ordering and had…
Great experience in ordering and had what I required and they were very helpful
23 June 2026
Reply from Vapeology
We really appreciate the 5-star review, Richard. Thank you for your support.
Vapeology.
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